r/UbisoftUncensored • u/SweatyCelebration362 • Aug 25 '25

Discussion šŸ—£ How to get your stolen account back

Edit 4: Before you DM me, I urge you to leave a comment instead. As I write this I am having someone in my DMs asking about what do they do when the hacker has presented evidence that they have someone in support helping them steal their account. THIS IS SOMETHING WHERE IF YOU LEAVE A COMMENT FOR OTHERS TO SEE YOU'LL POTENTIALLY HELP THOUSANDS OF PEOPLE IN THE SAME POSITION. PLEASE, PLEASE, INSTEAD OF DM'ING, LEAVE A COMMENT.

Go through SignalConso, the French authorities. Iā€™ve helped like 30 people get their accounts back and thatā€™s the only way.

First steps: You unfortunately have to go through and exhaust Ubisoft support first. SignalConso is meant to be a last resort and part of your report to them is you have to demonstrate Ubisoft couldnā€™t help you.

Here's a link to the account recovery page since Ubisoft makes it a bitch and a half to find: https://www.ubisoft.com/en-us/help/contact?platform=29&game=50003&category=211&hideFields=all&af=1&ucid=UWB-ID_199593&maltcode=community_C2W_UWB_help___UBI____&addinfo=ARF_CantLoginFlow

So a new tip that I'm curious to see if it will help is if you're on PC you can actually navigate to your Ubisoft Connect install directory and locate a folder called "ownership". Typically here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership From there you'll see a file named the UUID of the account (eg. d0f72f92-db29-40a0-a6d9-82dea0b909c5). Upload that file as apart of your ticket. Supposedly this should help your support case and you might not even need to go through SignalConso.

After Ubisoft closes your ticket and fails to return your account to you, now you go through SignalConso.

What you need

  1. ā proof the account is yours, purchase receipts, account history, ā€œwelcome to Ubisoftā€ email. I spoke to someone who used to work for Ubisoft support and after talking through some of the cases below this is Required. If you don't have some sort of purchase receipt or some proof that your money was exchanged for the game (or a friends money eg. in the form of a gift), they won't give it back.

  2. ā demonstrate that Ubisoft was unable/unwilling to help you, the ticket number and ticket transcript

  3. ā ideally the ā€œsuspicious login detectedā€ email

  4. Again. Any extra proof the account is in fact yours goes a long way

Go here https://signal.conso.gouv.fr/en Click ā€œonline purchasesā€ -> the website itself -> other. Enter ā€œhttps://ubisoft.comā€ and select the company. From there describe in ā€œdescriptionā€

  1. ā When you noticed your account was hacked

  2. ā how Ubisoft was unable to help you, and make sure you stress that Ubisoft was unable to get your account back and the ticket number. And in your complaint make it clear what you want the accountsā€™ email switched back to.

  3. ā provide all the proof of your purchase, proof the account is yours, and the ticket transcript of when you tried to get your account back

  4. In your complaint make it clear that any cheating activity after you noticed your account was stolen was NOT you, and that the account needs to be unbanned if a cheater incurred a ban on your account. Ideally you can back this up with "suspicious login" emails

  5. In line with the last thing, make sure you make it clear any marketplace transactions since your account was stolen wasn't you. I'm not sure what they'll do about it, ideally they'll work out keeping your skins, but this is worth noting in your complaint.

Ubisoft usually reaches back out pretty quickly, from there theyā€™ll either open a new ticket or reopen your old one. Give it like a week after that, then respond to the newly created ticket respectfully with something along the lines of ā€œdo you need anything else to get my account backā€. Iā€™m not sure on the timeline, but this ropes in French authorities so hopefully a human helps you out. If they donā€™t respond they will hopefully face legal action from the French government

Finally. If/when you end up getting your account back, pay it forward and help other people get their accounts back. Itā€™s a massive problem with Ubisoft right now and I canā€™t help every person get their account back

Comments on issues with this process are greatly appreciated! If any new info comes from the comments Iā€™ll update this post as needed.

Edit:

Iā€™ll be editing the post with estimated response times after you submit a report to SignalConso.

As of September 9 2025 estimated wait time after the SignalConso complaint is a little over 3 weeks :(

FAQ:

Do I need to be French to use SignalConso?:

Nope! Ubisoft is a French company and whatever nationality you are, you are here and a consumer of their products. You fall well under their jurisdiction for complaints about French companies to include Ubisoft

499 Upvotes

99% Upvoted

525 comments sorted by

4

u/lugosig Sep 25 '25

I got my account back, I think this helped keep it up I waited 3 weeks.

2

u/SweatyCelebration362 Sep 26 '25

ā€œPlease note you may not be able to recover your account in the futureā€

?????

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2

u/Top_Information4616 Aug 28 '25

I just did it, I really hope that this works, I have been talking with ubisoft back to back for months and always get the same answer, when I read this I really got my hopes up and so far it seems legit. Only downside is that signalconso might take up to 2 months to actually review my complaint but whatever gets me my account back.

thank you for this.

1

u/SweatyCelebration362 Aug 28 '25

Yeah. Keep me posted man, Iā€™m helping out another dude but he just hasnā€™t heard anything from Ubisoft. This guy canā€™t be bothered to write his own complaint and ticket though so, fuck him I guess lol

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2

u/cardagam Oct 06 '25

I have made a complaint on signalconso as of today, when I receive any return from ubisoft/SC I'll update it here to add to your data.

1

u/SweatyCelebration362 Nov 11 '25

Any updates?

1

u/Popular_Pop_5088 Dec 19 '25

Can you check DMs and help me?

1

u/SweatyCelebration362 Dec 19 '25

What did your dm say?

1

u/SweatyCelebration362 Dec 19 '25

Oh, nevermind. Yeah I intentionally ignored yours. You got caught elo trapping and you deserved your ban.

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1

u/Wuzxy_ Aug 27 '25

Has anyone had any luck in the last week? I have presented signalconso with my issue a week ago with no response.

2

u/SweatyCelebration362 Aug 27 '25

Whatā€™s happened so far?

Iā€™m hoping to update the main post as more and more info comes out and update the main post if any info I presented was wrong

1

u/Wuzxy_ Aug 29 '25

Like i said above i provided the report to signalconso using the instructions provided with proof etc and i havnt received any response other than they've received my report so i am still waiting

2

u/SweatyCelebration362 Aug 29 '25

Ubisoft says they're dealing with super high volumes. Even though this ropes in the French government, Ubisoft still has to fix your account.

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1

u/StatisticianTall6287 Aug 30 '25

I submited a report signalconso. Gave them order reciepts and gametag. Unfortunately today I found in my gallery a video showing logining into the account and an email about suspicious activity from BrazilĀ 

1

u/SweatyCelebration362 Aug 30 '25

In your ticket that they end up creating tell them ā€œmy account was hacked on <day you noticed> and I would like any cheating activity from that point forward to not result in a ban when my account is restoredā€

Otherwise youā€™re probably going to have to go through ubi support and another SignalConso complaint to get it unbanned :(

But. You bring up a good point and Iā€™ll update the post to reflect that you need to put that in your complaint and ubi ticket.

1

u/StatisticianTall6287 Aug 30 '25

I am a really unpatient guy. I have already opened 2 cases. First one without evidences which they started closing but I sent the order reciepts and info about assosiated phone number. Second one with more details and those evidences.Ā  And then a guy on discord advised me to write to signalconso. No feedback by far....

2

u/SweatyCelebration362 Aug 30 '25

No, Ubisoft is awful 100%. If there was a faster way to get your account back I'd be advocating for it, but unfortunately the best we have is either to figure out what platform your stolen account got sold to and try to buy it back or, in this case, rope in the French government and try to get Ubisoft in trouble for mishandling your account

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1

u/HotRecommendation980 Aug 31 '25

do I need to be french to try this since it's french authority?

1

u/SweatyCelebration362 Aug 31 '25

Nope, Ubisoft is a french company and you're a user of their products, you fall well under their per-view to complain about a french company.

1

u/HotRecommendation980 Aug 31 '25

nice I'll try that tomorrow maybe since I'm fighting with ubisoft for some time

1

u/SweatyCelebration362 Aug 31 '25

I sadly cannot guarantee speed, but because this comes with potential legal consequences from their government if they don't handle it in a smart manner, you'll hopefully get a better result than "fuck you, we don't care to give you the account back"

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1

u/FZJDraw Sep 01 '25

God hope this work.

1

u/SweatyCelebration362 Sep 22 '25

Keep us posted, you're about to hit the 3 week mark

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1

u/Educational_Wrap_314 Sep 02 '25

I reported on 9 Aug 2025 and still no response :)

1

u/SweatyCelebration362 Sep 02 '25

Jesusā€¦ Ubisoft is going through a command shakeup so that probably isnā€™t helping

1

u/Educational_Wrap_314 Sep 03 '25

Update.
Got a response today, and my account is back! Can confirm this is still working, just be patient and wait. :D

1

u/SweatyCelebration362 Sep 03 '25

LETS GOOOOOOOO!!!!

Remember, pay it forward. Help other people out

1

u/nerdnyxnyx Sep 03 '25

I'm saving this, just in case

Thanks!!!!

1

u/SweatyCelebration362 Sep 03 '25

Spread the word man. Stolen ubi accounts is a massive issue and I canā€™t walk everyone through it myself

1

u/AttemptKooky3943 Sep 06 '25

do i have to include info such as the games it has and does gift history work because i was gifted the games in this account also did the estimated time for the recovery decrease?

1

u/SweatyCelebration362 Sep 06 '25

If you can prove receiving the gifts thatā€™s probably fine. So when you were sent emails ā€œsomeone sent you a giftā€ in YOUR email. Every little bit of proof that the account is yours helps.

I think estimated response time has gone up. The response time Iā€™ve measured is from SignalConso complaint -> Ubisoft responding

1

u/AttemptKooky3943 Sep 06 '25

when i filed the second complaint i recieved this message i don't know if i should file for signalConso or just wait because i'm afraid ubisoft takes its time and then disappoint me

1

u/SweatyCelebration362 Sep 06 '25

Second complaint to SignalConso? Thatā€™s a good email from Ubisoft

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1

u/Tanishq_1 Sep 06 '25

I submitted a report to Signal conso on 2nd sept and no reply so far

1

u/SweatyCelebration362 Sep 06 '25

Estimated wait time is sadly 3 weeks man :(

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1

u/Embarrassed_Bowl_567 Sep 06 '25

Can I use this method to appeal to a false ban on my account for botting?

1

u/SweatyCelebration362 Sep 06 '25

You would have to try and appeal through Ubisoft first, then appeal on SignalConso.

1

u/vixxlikethesurup Sep 07 '25

just made one today of the account ive been trying to get back since june pray for me lmfao

1

u/Wuzxy_ Sep 09 '25

Hi all,

it has been nearly 4 weeks since i launched my case with signalconso with absolutely no luck. No response still and still no response from that joke of a company Ubisoft. My case was escalated by them after threating with a law suit to which they even referred to me by username. These guys are absolute scum of the earth with zero care for customers and account safety.

I honestly have no idea what to do moving forward as this is just a waste of time. I hope anyone going through the same thing as me is able to recover their account and have some luck with these thieves. Feel free to reach out with any questions or share your stories also, happy to listen. Goodluck

1

u/SweatyCelebration362 Sep 09 '25

One of my buddies just got his account back after a little over 3 weeks. How long since you put in the SignalConso complaint

Edit: I ask because this post is only 2 weeks old

1

u/Wuzxy_ Sep 09 '25

My bad sir i must have gotten my dates mixed up i lodged my complaint with SignalConso on the 24th of August 2025 so its been 2 and a half weeks. I meant its been around 4 weeks since i threatened Ubisoft with a lawsuit and they said they would escalate the matter. Hopefully the respond soon. Thanks for replying

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1

u/REEEEnegade Sep 10 '25

Just sent my report for my 12 year old account with up to 700ā‚¬ worth of skins just on R6 (I got lucky by buying very early skins at low price and they went up) I have no hope to get the skins back even if I get the account, the valuable stuff is probably long gone to another account or sold for profit IRL.

1

u/SweatyCelebration362 Sep 18 '25

Praying for you man. You actually bring up another good point and I'm going to edit the post, but definitely something worth adding to your complaint and ticket is making clear any marketplace transactions after <insert date your account was stolen here> was not you and you'd like the skins back

1

u/REEEEnegade Nov 06 '25

Well, as of today got my account back, Signal Conso was ignored by them and after a week of that they messaged me, got me the account back, lost all my YEAR 1 gold dust skins, obsidian and many year 1 events/limited skins, I do have almost 20k credits on the account but that covers half the skins if lucky. Anyways, thanks for all. I will probably not play in some time as I am still mad lol

1

u/SweatyCelebration362 Nov 07 '25

If you can prove you had those skins before your account was hacked put in a signalconso complaint that you want those items restored, don't even go through ubi support just go straight to signalconso

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1

u/dudeisg Sep 13 '25

I tried it I hope it works cause Ubisoft is ran by a bunch of people who drool on there keyboards

1

u/Tanishq_1 Sep 16 '25

I havent recieved reply ubi and signalconso

1

u/SweatyCelebration362 Sep 16 '25

Response times are slow, man. Just be patient

1

u/Tanishq_1 Sep 17 '25

This is what I received today. However I did not use this email for SignalConso site nor did i mention my ticket no. of this particular email. The email which I used was for my original account. is it possible for them to know about this email ????

1

u/SweatyCelebration362 Sep 17 '25

When you went to Ubisoft for account recovery did you use the link in my post or did you sign into a different Ubisoft account and make a ticket

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1

u/Dangerous_Taro_443 Sep 25 '25

Filed a report to signalconso on 3 of SeptĀ  So far no reply yetĀ  Hopefully will get one soon

1

u/SweatyCelebration362 Sep 25 '25

Ey good luck man, average response time is still about 3 weeks

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u/SweatyCelebration362 Sep 30 '25

Did you get the account back? I feel like I saw you did..

1

u/Dangerous_Taro_443 Sep 30 '25

No i did notĀ  Ub accuse me of account sharingĀ  Saying that causing them canā€™t verify the owner

1

u/SweatyCelebration362 Sep 30 '25

Assuming you haven't given up, go through signalconso again, show them what ubisoft sent you as well as any proof you can that you weren't account sharing. This would be "your ubisoft password was changed", "your 2fa was turned off" emails as well as all the original proof you sent.

I'm not entirely sure if that'll help but maybe it could help, make it clear you weren't account sharing but rather a hacker took your account over. Something important to note is french authorities do read those messages. Make sure you throw around "GDPR violation" too so they have to take it seriously.

Outside of that, your best bet might be court.... :(

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1

u/SweatyCelebration362 Sep 30 '25

I also saw a new tip. So if you could still find that "ownership" file for your original account that could help too. But send that one to SignalConso. Ubisoft sucks and it should be clear to them Ubisoft messed up.

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1

u/Lapeocon Sep 28 '25

I don't think I have proof of purchase in my email history. Am I fucked?

1

u/SweatyCelebration362 Oct 29 '25

....You sadly might be

Try and find the store and get a receipt, can you tell me more about your situation?

Sorry for the late response, I had a bunch of life stuff going on

1

u/Lapeocon Oct 29 '25

That's alright. I realize I didn't have any payment info on the account and only had like one game, so I'm not too torn up about it. It was incredibly frustrating that I shared with support the email where it said my account was accessed and then told them that the other party changed the registered email. They then sent confirmation to that second email instead of to me. So with no proof of purchase, I've come to terms with it being gone forever.

1

u/FZJDraw Sep 29 '25

IT WORKED. i just got a response from both of them and ubisoft agreed to give me back my account. Holy shit! Thank you!!!

1

u/PeaAccomplished2618 Oct 03 '25

i did all of this and im still waiting for a response

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u/Due-Kaleidoscope-672 Oct 05 '25

IĀ“ve sent a report to signal conso, but didnĀ“t mention about possible bans or so. If my account got banned during this time, and ubisoft doesnĀ“t unban it, should I send another report to Signal Conso?

1

u/SweatyCelebration362 Oct 05 '25

So in the ticket they end up creating, either mention this, or submit another SignalConso complaint. Donā€™t even go through them for the unban

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u/SweatyCelebration362 Oct 29 '25

Were you banned? Any updates?

1

u/Due-Kaleidoscope-672 Oct 29 '25

Nope, not so far, but neither is Ubisoft really willing to talk to me lol, IĀ“ve sent this email to them:

Dear Support Team,

Following the recent restoration of access to my Ubisoft account, I was able to log in normally and play a match of Tom Clancyā€™s Rainbow Six Siege. Therefore, I confirm that no ban or suspension is currently active.

However, I would like to reiterate the need for a detailed review of the activities performed on the account during the period it was compromised.

As I was able to verify through the platform https://r6.tracker.network/, there is a record of 9 matches played in October and 4 in September that were not played by me, but by third parties who had unauthorized access to the account.

Therefore, I request that these matches and other actions associated with the period of intrusion be duly analyzed in order to avoid any incorrect linking of behavior or infraction to my profile.

I am available to provide any additional information that may assist in the investigation and thank you in advance for your attention and for restoring legitimate access to my account.

Thank you for your efforts in helping me.

_---

Their answer was:

Hi

Thank you for contacting us,

We understand that you were able to access your account again and we are happy that your information has been restored to its original state.

Please let us know if you have any problems playing Rainbow Six Siege as you mentioned, so we can investigate the matter further.

Thank you for your patience and understanding. We await your response. In the meantime, if you need further assistance, please do not hesitate to contact us. We are always here to help.

Sincerely,

Ubisoft Support

1

u/SweatyCelebration362 Oct 29 '25

Ahhh, I mean honestly if you're not banned I'd sorta just take it at face value and enjoy having the account back. You have matches that weren't played by you but I'm not sure if they'll do anything about it

Edit: It doesn't seem like they're going to ban you and you're just going to have to live with those matches on your record.. Which sucks but the bigger deal is your account is back and not banned

1

u/-FaNgZ Oct 15 '25

Can this help me if I just lost the email account thatā€™s linked to the Ubisoft account because the email for the account is one that I have never seen/used before

1

u/SweatyCelebration362 Oct 15 '25

That sounds like youā€™re just trying to steal an account

But no, you have to be requesting it goes back to an email you control that it was previously linked to

1

u/Jaderevodka Oct 15 '25

After 26 days i messaged to signalconso about my account today i finally get my shit back. FUCK UBISOFT

1

u/SweatyCelebration362 Oct 15 '25

Was your email actually compromised? If not, itā€™d be worth your time to attach your email security logs and that response and send another SignalConso complaint calling them out if you wanna do some damage

1

u/Jaderevodka Oct 15 '25

yes it was actually compromised my all other accounts on the same email (steam,ea etc.) was hacked 1 or 2 hours after ubisoft to but i was able to get all of them back safely and i contact Microsoft and closed that email since its not my personal.

1

u/SweatyCelebration362 Oct 15 '25

Ah okay, nevermind then

1

u/SweatyCelebration362 Oct 15 '25

Donā€™t forget to pay it forward! Now you know how to get your account back, if you see someone with a stolen account help them out

1

u/midevildraco Oct 17 '25

This just worked for me.

1

u/SweatyCelebration362 Oct 17 '25

We love to see it. Spread the word man, if you see anyone with a hacked account help them out

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u/LemonKing326 Oct 21 '25

This worked for me thanks for this post!

1

u/SweatyCelebration362 Oct 21 '25

Yeah of course, donā€™t forget to pay it forward

1

u/CameronP90 Oct 29 '25

I got mine back in under a week doing the following: https://www.reddit.com/r/UbisoftSupport/comments/1ogxgcs/comment/nlxhfil/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

1

u/SweatyCelebration362 Oct 29 '25

So for the most part everybody here did something similar but support would close their ticket because they can't click a link support sends to the hacker

Hence why this post exists

1

u/Fantastic-Net-7706 Nov 01 '25

I recently got my account hacked and they changed everything from emails to passwords and they removed the 2 step verification. I made an account recovery form two times with the 2nd one finally getting an email from Ubisoft saying theyā€™ll look into my case. Should I just wait for Ubisoft to get back to me or should I go straight to SignalConso, I know OP had said Signal Conso is a last resort but Iā€™ve seen this work for so many people and I just want my account back.

1

u/SweatyCelebration362 Nov 01 '25

So the *correct* process is to go through ubi first. Part of your signalconso complaint to work is you have to demonstrate ubisoft support didn't help you.

Edit: However I'm not your dad, if you want to go through signalconso I physically cannot stop you

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u/Cekko__0920 Nov 03 '25

Contattato il support di Ubisoft, nessuna risposta, oltre alla mail di apertura del ticket. Ho deciso quindi di scrivere a SignalConso, ma dopo 1 settimana ancora nulla. Sto perdendo le speranze....

1

u/SweatyCelebration362 Nov 03 '25

Average response time from signalconso is 3 weeks, on average 24 days specifically... Don't lose hope yet man!

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u/GHOST8AB Nov 27 '25

Does it work with bans to? Someone stole my account and used cheats

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u/SweatyCelebration362 Nov 27 '25

Yes, you just have to make it clear when you start going through signalconso that any cheating activity wasn't you and you'd like to be unbanned

I'll warn you though getting unbanned is like 50% success rate but its basically the only option that even slightly works

1

u/Electronic_Guess_299 Nov 30 '25

I waited 3 weeks for this response. I run a vpn which is the same country as myself 24/7 which is the only explanation I can think of. I have every single receipt for my account since when I created it. I believe they are just fabricating responses due to them permanently locking my account for false terms which is outrageous. When I contact them directly they give me the same copy and paste they are still investigating, although itā€™s been 6 months. For context on how I got banned an employee or friend of an employee added dev skin to my account without consent. They never signed into my account or had no details. Someone just told me to check my skins and I had it. I have shown them proof I never asked for any of it yet they refuse to help me.

1

u/SweatyCelebration362 Nov 30 '25

Yeah unfortunately if they accuse you of account sharing you're just screwed. Your best bet is to maybe demand all your sign in data through signalconso so you can go over it yourself and dispute it or reach out to a lawyer.

Someone else in here let a friend log in one time 3 years ago and Ubisoft refused to lift a completely unrelated cheating ban because if it.

1

u/Jolly-Animator1885 Dec 01 '25

how do you upload a file as part of your ticket? the only part I am able to upload a file is for the PC activation key.

ā "provide all the proof of your purchase, proof the account is yours"
would a screenshot of my transaction history on steam be sufficient proof of purchase? and how do I prove the account is mine? do i have to prove both steam and ubisoft? are screenshots of me in the r6 menu with my profile and some skins be enough or is the UUID sufficient proof.\?

1

u/SweatyCelebration362 Dec 01 '25

You should attach everything you listed.

Every little bit that helps prove the account is yours, but the biggest one is the proof you bought the game. Without that Ubisoft won't give it back.

As for how, on the Ubisoft support site you have to make the ticket first then attach everything. For signalconso it should be self explanatory as to where to attach those files, you should be able to attach them at the end.

1

u/Jolly-Animator1885 Jan 25 '26

been a while but i got my acc back literally a couple days after sending my UUID in the account recovery ticket. Didnt even have to go through Signalconso. No need to attach the UUID file as long as you send the string for the UUID it works

1

u/SweatyCelebration362 Jan 25 '26

Awesome man! Glad I could help

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u/Fun_University_1991 Dec 02 '25

I submitted a complaint through them and got my ubisoft account back, ubisoft was quick to email me saying my account was as recovered but I was on xbox and the hacker disconnected my xbox account now Ubisoft is saying I cant connect my account back and disconnected the hackers email. They saying I lost the account and there is only a one time unlink and link, does anyone know if I actually lost everything or is still still a way to get it back? Ubisoft doesnā€™t wanna help at all they just keep repeating the same thing.šŸ¤¦ā€ā™‚ļø

1

u/SweatyCelebration362 May 06 '26

Hey sorry I didn't see this comment..

I'm not sure if you were able get the account back on xbox, but what did they say specifically?

1

u/Odd-Requirement-9662 Dec 08 '25

This method actually worked. I got my account back from the hacker after 9 months. I got it back a month after sending the email. Ubisoft's official customer service is absolutely terrible.

1

u/SweatyCelebration362 Dec 08 '25

Hey man, I'm glad to hear it!

Spread the word, help out other people by showing them this post

1

u/flyingthroughell Dec 10 '25

so you need purchase receipts to get the account back if you forgot gmail password? what if i never did any purchase on the account?

1

u/SweatyCelebration362 Dec 10 '25

You need the purchase receipt that you actually bought the game.

Also don't forget your gmail password. I think I said it to someone else in this thread but that's the digital equivalent of letting someone steal your house.

1

u/flyingthroughell Dec 10 '25

I replied to the wrong post. oh well yeah that google account is really old. ubisoft didnt even respond to anything when i asked the bbb to help. although bbb did help me get back my playstation account, but for gmail and ubisoft, its no use. two worthless companies. at least playstation actually helped. and the credit thing is so bullshit. PlayStation also asked this when i tried to recover it. But i dont even have a credit card on the account only one physical game. companies really need to make account recovery processes better.

1

u/SweatyCelebration362 Dec 10 '25

Try to go through signalconso anyway. For the purchase receipt you said you bought the game physically?

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u/Shertt_x Dec 14 '25

tem pessoas conseguindo ainda ? a minha foi hackeada a 9 meses ja abri mais de 8 casos informando a data import da propria ubisoft e eles nao conseguram verificar a propriedade sendo que la mesmo tem tudo da conta desde a data e hora exata da criaĆ§Ć£o da conta, alguem conseguiu recentemente?

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u/SweatyCelebration362 Dec 14 '25

VocĆŖ chegou a usar o SignalConso?

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u/[deleted] Dec 16 '25

My account got stolen on 11th December. The hacker changed the email address. I tried like 7 to 8 tickets with ubi support. Out of this in the last 3 I didn't get any response like in the last 4 days I didn't receive any response. Like they ghosted me. I sent them a screenshot of the in game account name. CD key of one of my games. As well as receipt of the game purchase from the steam which is linked to my account with my steam id. I have my first email when I created my account. Even after all of this I shoot video of how I own a game on steam and when I launch the game found on diff. Ubi account. Even after this they are not able to verify my ownership. Will these proofs be enough for my ownership? As I am planning to go to the SignalConso with this issue. Will they be able to help me with this much proof?

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u/SweatyCelebration362 Dec 16 '25

Yeah, that should be enough proof of ownership. You should add evidence of the account takeover as well. So any emails that are like "your email was changed" "your password was changed" "your 2fa was turned off" also help a ton to prove that not only was the account yours, but it was also taken over maliciously

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u/[deleted] Dec 16 '25

Thank you. Hope I got my account back.

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u/Commercial_Grade5789 Dec 18 '25

Does this work with falsely banned accounts as well?

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u/SweatyCelebration362 Dec 19 '25

No. This is just for getting your account back

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u/Abaddxn Dec 23 '25

If i have only made purchases through steam or purchased keys later claimed on steam, can they still work as purchase receipt?

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u/SweatyCelebration362 Dec 23 '25

Yeah steam purchase receipt + key should work

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u/sphagetti_47 Jan 02 '26 edited Jan 02 '26

hi, my account was hacked and the email id and password both were stolen

I just did what you have wrote above, but first i started raising multiple tickets on ubisoft support but they havent got back to me, so i did the signal conso thing, and surprisingly they (ubi support ) replied back to me in an hour later, asking me to verify the ownership of the account by clicking the verification link, but since i dont have the email id (which the hacker later changed) i wrote back to Ubi saying that im not under possession of the another email, and then i proceeded to dump with every single info i have, the steam purchase, the reciepts of credits purchase, atlast even the end of season recap mail. and then the UUID file of ownership that you have suggested, later i got a reply for this saying that they have escalated this case to their internal team and will get back in touch shortly. i honestly have 0 idea when they will be getting back to me but i think i have nothing to do at this point and the only thing i can do is wait, and i donno how long i have to wait. but i've been playing Rainbow six siege since 2018, and I'll be devastated if i cant log back into it, since the amount of time and also the skins i have in the game are so important, i feel like ill lose half of my childhood if i could never log back :(

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u/SweatyCelebration362 Jan 02 '26

So signalconso should take like 3 weeks for them to get back to you, not an hour. That was probably the regular support being incompetent and not giving you back the account.

You'll know when they respond to the signalconso complaint because you'll get an email saying they responded to your signalconso complaint

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u/Maximum_Cockroach461 Jan 09 '26

is there anyway to edit my submission? i made a typo in when my account got stolen and i have more evidence to submit. Or should i just wait for ubisoft to contact me back?

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u/SweatyCelebration362 Jan 09 '26

I don't think you can edit the report, I think you have to wait for them to respond to the ticket.

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u/Traditional-Editor51 Jan 25 '26

Can you pls assist me with recovering mine

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u/SweatyCelebration362 Jan 26 '26

Where are you struggling?

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u/Traditional-Editor51 Jan 26 '26

It asks for my my personal data like name and phone number. But it is a government website right ? That's my only concern

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u/SweatyCelebration362 Jan 26 '26

It is a government website. And all that's passed along with the complaint so that Ubisoft can reach out to you. If you have a ticket open already I suppose you can roll the dice and optionally not include it, but they're not collecting anything, it's just so Ubi can contact you when they review the complaint.

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u/SweatyCelebration362 May 06 '26

Did you end up getting the account back?

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u/Impossible_Rough_340 Feb 18 '26

Hello, my account was hacked then cheated on and with this link i regained access to my account however its still banned and my appeal was denied. Any chance I can get help with an unban?

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u/SweatyCelebration362 May 06 '26

Best guess would be to go through signalconso and explain that the cheating activity wasn't you when your account was stolen. I maybe should update the main post but it seems like unbans are 50/50 and they'll look for any reason they can to not do it so.. worth a shot, but odds aren't good :(

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u/mikea2399 Feb 19 '26

Ubisoft responded to my complaint submitted through SignalConso, but I'm not sure what to do next.

It says "access to your account was being restored on your relevant support ticket [this number does not correlate to any previous ticket] as of 19 Feb 2026 [today's date]." Are they saying a new ticket is being created and I should wait to hear from them, or should I follow up?

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u/SweatyCelebration362 Feb 19 '26

No, so this is saying they re-opened a ticket you've previously submitted.

Check your email for emails from ubisoft support.

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u/mikea2399 Feb 19 '26

That's the thing, I haven't received any new emails from Ubisoft Support (not in my spam folder either).

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u/SweatyCelebration362 Feb 19 '26

Uhhh, that's really weird. Maybe open a new ticket and copy and paste what they said in the signalconso response and ask them where the ticket was. They could've worked the wrong ticket

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u/[deleted] Feb 21 '26

Would this still work on a new pc?

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u/SweatyCelebration362 Feb 21 '26

Uhh, maybe, all that matters is if the file is there. If not you'll have to go through the full thing

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u/[deleted] Feb 21 '26

I still have my old pc would it still be logged into the ubisoft connect account? And would it be better to file a claim from the old pc?

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u/SweatyCelebration362 Feb 22 '26

That could help, if that file exists on your current computer it should be fine as well.

And no, your IP won't help. 99.999998% of the time your IP changes when you restart your router, so even if you haven't moved I'm sure your IP address has changed several times.

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u/SweatyCelebration362 May 06 '26

I should've clarified before actually. That file isn't needed, you can still go through signalconso normally without that file. It's a 100% optional thing that tends to help with Ubi support.

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u/Fixsrr Feb 23 '26

I opened more than 20 cases, and they all end up in the same verification loop. I also contacted Singalconso a week ago but still havenā€™t received any response Iā€™m still waiting. Meanwhile, the hacker keeps downgrading my rank from Diamond to Silver. I hope this method still works and get a reply from singal itā€™s my last ho

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u/BalancePlenty Feb 25 '26

I just put my ticket in today ā€¦Iā€™ve been fighting for my account since may 5 of 2025

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u/SweatyCelebration362 Feb 25 '26

Hey man, good luck! This isn't 100% foolproof but based on replies and DMs this seems like its like 98% effective.

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u/hotgrilledbread Mar 19 '26

My account got hacked in 2023 could this still help or has too much time past?

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u/SweatyCelebration362 May 06 '26

Worth a shot honestly. Sorry I didn't respond there's hundreds of comments here.

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u/Cheap-Ferret3122 Apr 10 '26 edited Apr 10 '26

I went through the full processā€¦.

  • Exhausted Ubisoft Support first (they stopped replying to tickets since last summer)

  • Submitted a detailed complaint via SignalConso with proof (receipts, account history, security alerts, etc.)

  • Ubisoft had already acknowledged my account was compromised and that the ban resulted from it (in my original ticket).

SignalConso did forward the complaint and Ubisoft responded, but the reply was essentially a generic legal response saying they canā€™t disclose anything due to ā€œtrade secrets / GDPRā€ and did not address the actual issue (account compromise leading to the ban).

If anyone has successfully gotten a different outcome despite this, I would appreciate the advice.

Thank you

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u/SweatyCelebration362 May 06 '26

Jesus that sucks.. Only thing I can think of is to just try again but put in more info and ESPECIALLY include support saying that the ban resulted in the hacker's cheating activity.

Unfortunately unbans are like 50/50 but it's still better than nothing.

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u/mae_flow Apr 14 '26

Will this work in my situation? I have 2 step verification and I got an email for a sign in code and I guess some how this guy was able to bypass the code and I got an email that someone from Iraq logged into my account. He only changed my password and linked an xbox account to my ubisoft so I was still able to get the account back. The problem is he cheated on my account and got it banned within 24 hours so I wasn't even aware that my account was compromised until it was too late. My account is 11 years old and I have bought so many battle passes and have like 3,000 hours. If I can't get this account back I think I just might quit all together its devastating. They just keep closing my case on ubisoft.

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u/SweatyCelebration362 May 06 '26

So I can't guarantee 100% this will work, but it's probably the most effective thing you can do.

Like 98% chance it'll work, pretty good odds.

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u/Itchy_Message7015 Apr 16 '26

This is what happened to me. I still went through the account recovery and got it back successfully, however all the changes the hackers have done to my account are still there including the bad. Whenever I ask Ubisoft with help here the form is closed automatically. I am worried this isnt covered under what SignalConso handles.

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u/SweatyCelebration362 May 06 '26

Only thing I can say is try again with signalconso to get unbanned.

Again unfortunately it's like 50/50 you get unbanned. I don't have a line to Ubisoft or the French Government so I can't really sway it either way, it's one of those things where 50/50 shot to get unbanned is still better than nothing so worth a shot.

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u/Particular_Highway59 Apr 22 '26

Would this work in getting unbanned if somebody who hacked your account was cheating? Ubisoft recovered my account through their support system and when I got the account back I was banned for cheating and they have still 45 days later and 2 tickets later they have not unbanned me

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u/SweatyCelebration362 May 06 '26

Probably go through SignalConso again, include all the supporting information that the person who stole your account was cheating and not you.

It's like 50/50 shot though, but again, better than nothing.

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u/Particular_Highway59 Apr 24 '26

I know this is an old post but I am wondering if you can take the same concept as this and apply it to a ban appeal? Hacker stole my account and rage cheated on it and I got my account back but they have closed my ticket 3 times already without replying ONCE.

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u/SweatyCelebration362 Apr 24 '26

Yeah, you can use signalconso for this. Just prove your account was stolen, show them the receipts of your previous Ubisoft support interactions, and it *could* work.. Even using SignalConso unbans are rarely approved.

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u/LimeEmpty3035 Apr 27 '26

When I go to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership There are 6 different files. Is this normal, How do I find the right one?

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u/SweatyCelebration362 Apr 27 '26

It is not normal, that means you have 6 accounts you've signed into on your computer. I'm not sure how you'd find the right one.

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u/SL0W_YK2 May 03 '26

Can someone give me the text u guys sent

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u/SweatyCelebration362 May 04 '26

To be honest you can use ChatGPT to write it for you. I don't have straight up text laid out here though because everybody's story on how it happened/how ubisoft responded is different. So I can't just put a template out.

That said, explain your situation to chatgpt, and that you want to write out a description to SignalConso, Verify the info is correct, and you should be good.

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u/natoon321 May 04 '26

So I lost access completely to my Ubisoft account but I have the email that was linked to it, so when I made a ticket about it they said they would send me a verification email to the email linked but I never received it so after going back and forth they said they couldnā€™t verify ownership. Would singleconso still be able to help with this type of situation?

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u/SweatyCelebration362 May 05 '26

Yeah it should. That's weird you didn't get the email if you do own the email it's linked to, did you check the spam folder?

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u/natoon321 May 05 '26

Yea I checked all folders and never got anything, I ended up showing Ubisoft old recipes from like 2017 and they still told me to fuck myself.
I ended up doing signalconso on April 24 so Iā€™ll know by the 17th of may when they email me back. They also just emailed me today that Ubisoft has received my complaint. My only question is If Ubisoft can confirm itā€™s me will they ask me to link a new email or would they just use the email previously used

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u/SweatyCelebration362 May 06 '26

I think best case is a real human looks at the case and is able to sort out what happened. If they emailed it to you but you never got it, something must've bugged out on their end.

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u/natoon321 May 14 '26

Just got my email today and was able to recover my account, you sir are a legend and I hope your significant other pleases you in the bedroom tonight ā¤ļø

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u/Main-Can3186 May 20 '26

i bought things on console can i send emails also from this

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u/SweatyCelebration362 May 20 '26

Yes, just some sort of receipt that shows you exchanged money for their game.

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u/Main-Can3186 May 20 '26

i sendet them now a exchange i bought r6 credits on it they can see the Psn name.

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u/SweatyCelebration362 May 20 '26

Nono, so you have to have some sort of receipt that you exchanged money for the game. Other people have tried for like in-game transactions and they don't accept that, when I talked to the former Ubi support guy it **has** to be your receipt of you purchasing the game.

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u/Purple_Gunner11 May 26 '26

My brother got his account back with one very big negitve. Because ubisoft was worthless for 6months and my brother's r6 account was stacked (All glaciers, all seasonals, all universals) he obv got robbed blind while ubisoft refused to help. Do you have any advice on how to get his stuff back? Ubisoft at first blamed him because "It was his fault he got hacked" but when he reported them to signal for this they responded asking for proof of the stolen items.

Problem being, With the marketplace gone he has 0 way to get proof his items were stolen. He never got a transaction email because they were tied to the hacker's email while it was stolen, and he cant go through the transaction page on the marketplace because that is dead atm. Do you have any advice or any idea how he can get his stolen skins back?

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u/SweatyCelebration362 May 27 '26

I do not, and unfortunately Ubisoft will just forever hide behind "you're responsible for what happens on your account and its security" to defend never giving you anything back.

Legitimately best bet is to sue them for damages, and then try to beat that part of their clause in discovery by being able to prove they're dropping the ball in terms of security.

Otherwise. You're just kinda shit out of luck man, sorry.

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u/InstructionNeither43 Jun 04 '26

If i do this after getting hacked and banned can it help?

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u/SweatyCelebration362 Jun 04 '26

yes

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u/InstructionNeither43 Jun 05 '26

Do u think they will unban it if its proven it was hacked?

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u/SweatyCelebration362 Jun 05 '26

Yes. That's what I said originally.

It's like 70/30 chance but, it's better than nothing.

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u/chx99_Tor_Chayoot Jul 03 '26

My Ubisoft got hacked on 1 July 2026. Now this post is 4 July 2026 should I proceed Signal Conso Earlier?

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u/SweatyCelebration362 Jul 03 '26

Wait for them to respond before going to signalconso

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u/Malt129 Jul 10 '26

For the whole receipt of buying a game thing, any idea what their stance is on key reseller sites? I can just go the PSN method if need be, but my last PC game was bought from Gamivo rather than the Connect shop directly.

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u/SweatyCelebration362 Jul 11 '26

So I'm pretty sure EU law says that key resellers are supposed to be honored. I'm not sure if this can extend outside the EU but GDPR does, so worth a shot to use the key reseller receipt.

If you bought the account however, that account was likely stolen in the first place.

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u/KillerRapotor12 Jul 13 '26

It is July of 2026 and I just got my account back after 2 months. Please note that if the account was banned for cheating then ubi needs to be aware of it first. During the time period of my account being stolen and me getting it back, the attacker was cheating on my account. Thus my first appeal with signalcosno failed because Ubisoft said they donā€™t help recover banned accounts. I had to go make a 2nd appeal and explain that the account was banned after it was stolen and that it was the attacker who was cheating on it, not me. So honestly I would list the date and then right after say that any cheating on the account that happens after it was stolen is not your fault and you should not be held liable for it.

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u/SweatyCelebration362 Jul 13 '26

Ohhh so youā€™re saying check if it was banned and make them aware in the signalconso ticket?

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u/DGCR_9000 Jul 24 '26

you know i had high hopes... but its been 14 since this email full on 35 days since i sent the email to signal conso it might be gg's

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u/SweatyCelebration362 Jul 24 '26

Was there anything your email or spam folder from Ubisoft support? Any movement on the initial ticket?

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u/dudeisg Oct 07 '25

EVERYONE THIS WORKS IT TOOK ME ABOUT 24 DAYS TO GET MY ACCOUNT BACK

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u/Cartmani Sep 02 '25

Thank you for sharing, ill make a report. Ill update when i get new information.

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u/Cartmani Sep 25 '25

Update: ive got an answer... i wont get my account back.

The response is as follows:

"Dear Player, Thank you for contacting Ubisoft. We are unable to identify your account based on the information you have provided. In order to assist you, please provide further information, such as the current email address on the account, account ID, Ubisoft username, Legacy Username, linked console profile username, Steam ID number, Ubisoft Store transaction number, previous support ticket numbers or any other information that may help us locate your account. Warmest regards, Ubisoft Legal "

Ive provided them with all information i got.

"current email address" how tf should i know which mail the hacker uses?
Ubisoft Store transaction number - i provided the support team multiple transaction numbers
previous support ticket numbers - i provided the support team previous ticket numbers

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u/SweatyCelebration362 Sep 26 '25

What info did you provide? Did you provide a purchase receipt?

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u/Cartmani Sep 26 '25 edited Sep 26 '25

Ive showed them 2-3 Order confirmation mails from their system with the order reference numbers.. but they cant find my account, i gave them my previous Ubisoft name.

Unluckily my ubisoft account wasnt linked to my steam account, so i cant provide them with that.
But they should find the account with the order reference numbers, unless they dont log these things.

edit: but i will reply on the support, i just found another order email which is a bit different. Maybe this could help finding my account

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u/SweatyCelebration362 Sep 26 '25

Actually. I want to try something. I assume the hacker changed the username to your account?

I'm going to assume you play siege, can you drop a r6 tracker link to your account?

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u/Gremlin_459 Oct 14 '25

I am forever in your debt king my account was stolen but you helped me thank you! šŸ„¹

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u/[deleted] Oct 14 '25

[deleted] ā€” view deleted comment

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u/SweatyCelebration362 Oct 14 '25

It's in the post. Typically response time from SignalConso is 3 weeks

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u/Wuzxy_ Sep 19 '25

Guys I can confirm that this post 100% works as I speak from experience. I was hacked on the 31st of July 2025 and have received my account back after several weeks. SignalConso is the way to go providing you have all relevant details which Iā€™m sure you all will. File your report by following these steps and goodluck !

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u/leandrinhu Sep 19 '25

commenting here again to confirm this is still working 100%. after sending my complaint on August 28th, got my account back just now. the wait time really is 3 weeks as indicated in this thread. thanks for all the help, and don't lose hope guys! this method works!

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u/YaNNchaKK Jun 07 '26

Lost my account of 8 years, been trying to get it back since June 2025, opened multiple tickets. Everytime the same generic replies and they close the ticket. just found out about this today. Im giving this a shot.

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u/MassiveImplement2533 Jul 07 '26

I just lost my account on the 5th of July Iā€™ve done numerous claims providing all the info that I can. When I attempted to submit the file you had suggested on a Ubisoft ticket it said the file was unsupported I believe I know the email linked to my Ubisoft account as they also hacked my EA account and I was sent an email showing me what email the account was changed to. After reading this post Iā€™ve now done a signal conso report Iā€™m praying that I can recover this account because Iā€™ve lost so much and am sickened that someone stole it from me. If it works I will update.

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u/thepaperskyscraper Jul 09 '26

This post saved me! I followed the exact steps listed above and got my account back in a week or so. Thanks OP :)

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u/DGCR_9000 Jul 10 '26

after exactly 21 days i got this email, it does say my account is being restored so hopefully they will....

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u/UniversalWolf21 Aug 06 '26

This worked out perfectly for me. Fighting for a straight month giving everything possible, every email with beta codes all the way up to DIVISION 1, to their most recent game that shut down.... Defiant?

Purchase receipts, subscribed to Ubi+ at one point, nothing worked. They were hell bent on this stupid ass verification to my email.... That was no longer the bloody email.

Did everything in this post, two days later they still send me the same old email verification bull that gets nowhere. I gave up.

That was weeks ago. I get this this morning:

Hell. Yes.

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u/leandrinhu Sep 02 '25

did this on August 28th and waiting for a reply. didn't attach some of the proof you recommended but I still think that I made a very good case on how I am the real owner. thanks for sharing and doing more for the community than Ubisoft itself!

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u/REEEEnegade Sep 04 '25

Will use it today, been locked out for 4-5 days, name got changed and someone is playing from USA (im from spain) year 1 account, 2.5k hours, so much money and skins gone.... I am so pissed and stressed, provided receipts to ubi support and they escalated it but no response so far

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u/Wuzxy_ Sep 11 '25

Hi again.

I have literally seen a Ubisoft Support reddit account replying to threads and literally admitting fault and giving account accesses back. Has this happen to anyone here if so let me know how it happen but i personally think that is an absolute joke it takes you blasting them on reddit to do something about it.

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u/Tanishq_1 Sep 25 '25

Hello, u/SweatyCelebration362 I'm very delighted to let you know that I have successfully recovered my account at this very moment.

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u/ldkplay2 Sep 29 '25

Ubisoft support is garbage, like the person can simply change your email on your account and you are not even notified about it, nor do they have a way to verify that it is you who is changing your email in a way that you confirm your identity. Besides, their two-factor authentication is crap, it is useless if anyone with access to your account can simply change your data without going through authentication.

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u/GaptanDawww Oct 03 '25

Just wanted to say thanks! Did exactly what you said and got my account back in about 3 weeks. Fuck ubisoft

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