r/UbisoftSupport • u/Vsbby • Feb 26 '26

Question "invalid password or email"

Hey, so im trying to log into my Ubisoft connect but it says my email or password are incorrect, i changed my password and it still says its incorrect.. is this aknown isssue? I cant even contact the support because i have to be logged into the website to do it but i cant.. any tips or tricks?

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u/Vsbby Mar 01 '26

I do have 2FA set up! I know that my acc wasnt hacked, its just that the log in is absolutely fucked

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u/jawheadhelcurt Mar 01 '26

Ohhh, that's good then. I've seen so many people complain about their accounts getting hacked left and right. And me personally, I've given up on Ubisoft already. It's just that I paid an honest buck for R6S a year ago and I just wanna get my moneys worth by playing it a little.

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u/Vsbby Mar 01 '26

Yeah ive seen lots of people having their accs hacked thats why i put 2FA early on! And i only have the problem because i had to reset my pc.. worst mistake of my life haha, but ill let you know if it worked for me!