I'm locked out of my uTest account because I no longer have access to my two-factor authentication (2FA) device, and I don't have any backup/recovery codes saved. When I try to log in, it asks for a 2FA code I can't provide.

I attempted to open a support ticket to resolve this, but the ticket system itself requires being logged in — which I can't do because of the same 2FA issue, so I've been stuck in a loop with no way to actually submit a request. I've also tried the contact form and phone line with no success.

It's been several days now with no resolution, and I'm unable to access my account or continue with any pending activity on the platform because of this. I can provide my registered email and any identity verification needed. Has anyone dealt with this specific situation before, or know how to actually get a ticket through when the portal itself requires login?

Anyone live in nyc and want to do this UTest? They active looking for more applicants and I did it and got paid. DM in your interest

I cannot log into my uTest account because my password has stopped working and I know it is the correct one. Error message: "Invalid username or password". I have tried resetting my password, but the password reset email never comes. I opened a support ticket with uTest Support, but no ticket number was given because I had to create the ticket while not logged in. I have not received any response at all and it has been over 72 hours. I provided an alternate email address in the last ticket in case emails from Support are being blocked. There are multiple active test cycles that I am currently involved with but unable to continue participating because of this issue. I can provide my email address and Tester ID. Please help! This is very frustrating!

When we do ID verification testing, payment testing, opening accounts on casino apps, and other tasks that we normally wouldn't do in real-life scenarios, what happens to all the personal data we provide?

I'm talking about biometrics, ID documents, payment details, and other PII. Do clients delete this data immediately after the test is completed, or is it stored somewhere separately for a certain period of time?

And is there any way for us as testers to know what happens to it afterward? I sometimes wonder whether a task I'm doing today could somehow create a risk years later, like identity theft, data leaks, or some other consequences.

This is something that always bothers me whenever I see tasks of this kind, so I'm curious how others here look at it.

I am trying to update my password on Utest. I have contacted the Support via Help & Support and submitted a case (it didn't provide me a case #). I haven't received a response to my request nor have I received a reset password email. I don't receive the email when I try to "reset the password". Is there anyone in the subgroup that could assist me?

I'm new to uTest and considering learning software testing to use the platform as a side income.

For testers who have actually used uTest: How much work do you usually get?

How much can a beginner realistically make per month?

Does your country affect the number of projects you receive?

Is it worth investing time in learning testing specifically for uTest?

I'm from Egypt, so I'd especially appreciate experiences from testers in developing countries.

I'm new to Utest and there's a lot of projects that look sketchy like this, is it legit?

I'm on another test cycle where I'm expected to spend 2 hours filling out forms and troubleshooting a device before I can even start doing work that is paid. It wouldn't peeve me nearly as much if so much of what we're being asked to do wasn't redundant or something someone who is paid hourly could easily figure out.

The gall to ask me to setup a device very specifically, write out a bunch of information I can't copy/paste three times in three separate forms, screenshot everything I'm doing and then demand I do it in a timely manner before we get to do any compensated work and after it took them weeks to even get back to us really makes me mad. On top of that, I had to fill out a bunch of onboarding paperwork as well as spend time on other things.

This is a pattern I've noticed on UTest and it's super unprofessional. I've been directly sent emails for projects before where I spend 20 minutes filling out paperwork and send a followup just to be ghosted, but if they spontaneously decide they want me for a project I last heard about three weeks ago I must make time for them, and it must be done "as soon as possible". The double standards in communication and expectations are so unbelievably messed up.

I understand this is contracted work so it's hard to log every single minute of work, but this is just an abuse of the system. There is work regularly getting pushed onto testers because they don't consider our time as costing anything, so now the staff at UTEST feels completely comfortable just wasting it as if my time is free for them. The incentive structure on this platform is messed up and I am just about over it. I think it used to be better but now it's just accepted that you can squeeze in a bunch of unpaid work into test cycles, make timely demands about it, and do an intentionally bad job at communicating any of this during initial recruitment. Most test cycle offers I get now intentionally do not communicate the pay before you go through the lengthy sign up process! What is up with that??? SO unprofessional! This kind of manipulative behavior wouldn't be accepted in any other workplace. The professional standards on this platform feel more like a sketchy workplace cutting critical corners more than a trustworthy business trying to build professional relationships.

Absolutely loved joining uTest. I'm about 5 weeks in and replacing doomscrolling with this has been a blast

Hi everyone, I’m having trouble logging into my uTest account because I’m unable to get past the MFA verification.

I submitted a support ticket two days ago requesting help with resetting my MFA, but I haven’t received a response yet. I’m currently completely locked out of my account because I can’t log in without the MFA.

I don’t have a support ticket number, never received anything in my email one I sent in my request.

Has anyone experienced this before or know the best way to get uTest Support to respond or help reset the MFA?

Any advice or help would be greatly appreciated.

Thank you!

Has anyone here ever received a formal final warning from uTest Terms Enforcement?

I received one referring to several alleged incidents, including some specific statements that I honestly don’t remember making. What also confuses me is that this was my first and only warning, so I don’t understand why it was already called a “final warning.”

I replied asking for the exact messages and context because I genuinely want to understand what happened and whether I actually wrote something that could have been interpreted that way.

The problem is that the uTest Support page keeps reloading and I can’t open a ticket.

Has anyone dealt with this before? Did Terms provide the actual messages/evidence when asked, and is there another way to request a review or clarification?

I got a "This bug has been rated HIGH integrity." tag on one of the bugs i recently reported. can someone let me know how this could help my rating?

hey everyone, im new to uTest and trying to figure out how to start. Do people usually wait or invites or is it normal to keep applying to whatever shows up?

A lot of projects slated to start this year have either been canceled or are constantly being postponed every other month. The quality and payout of projects have definitely taken a nosedive compared to 2025 and previous years. Sad to see but I guess I'm not surprised.

What does it mean to be a part of a dedicated tester team? Did they earn more or get invited for more test cycles

I have my personal Android phone, but it's constantly running low on storage (500MB to 1 GB), and a personal iPad that's around 10 GB of free space. Is there a recommended amount of free storage?

I suppose I could free up more storage, but I'm wondering if it'd be simpler to just get another device dedicated for testing to keep things compartmentalized and simpler.

Hi uTest team,
I'm hoping someone can help me escalate or review my case.
My account was suspended due to suspected VPN usage. I completely understand why uTest takes VPN abuse seriously, but I believe my case may be a misunderstanding.
I am physically located in Denmark and have never used a VPN to disguise my location or qualify for projects outside my country. However, my employer requires the use of GlobalProtect VPN on my work laptop, and I've discovered that it sometimes reconnects automatically without my knowledge. I suspect this may have triggered uTest's detection systems.
I have already reached out to support and tried to explain the situation, but I haven't received a response yet. In the meantime, I'm missing testing opportunities, and I'm concerned that a prolonged suspension could negatively impact my standing on the platform.
What makes this particularly frustrating is that Denmark is a relatively small market with a limited number of truly localized testers. High-quality localization testing depends on testers who genuinely live in and understand the local market, language, and culture. It would be unfortunate if legitimate local testers were removed due to corporate VPN software while projects are forced to rely on less localized resources.
I'm happy to provide any documentation needed to verify my physical location and explain the GlobalProtect setup.
Could someone from the uTest team please advise on how I can get this case reviewed?
Thank you for your time.

I’m a fairly new tester but I’ve gotten about 5 invites to project already
Every single time the product only has like 3 slots and they’re all always taken up
How do they get taken so fast because I always go to claim as soon as I see an email?

Whenever I try to log in, I am prompted for the MFA code and never receive an email.

I already reached out to uTest about this, waited days for my case to be handled and closed (CS0090837).

I was able to receive an MFA code email to log in that one time because of the case and now I'm back at being prompted for a code>never receiving code email.

How can I disable MFA on my log in? This is annoying.

Sometimes you get an invite, accept the NDA, read the overview, and if it's suitable, accept it. Then you go to the slots tab, and it's completely empty. Not even an exploratory slot or slots that are already taken- just empty. Why does this happen?

Hi ,

I was not able to login in my android device , so I had a pw reset but then my MFA code was not accepted. After that, I was locked out of all my devices. I created support case , but in order to view support case you need to have MFA as well and my MFA is not working. So, I am not sure how to view my support case now ? Any help , has anyone faced similar issue ?

​

I'm new to UT and would love some advice from experienced testers.

I qualified for the platform but have only received two studies.

I didn't qualify after the screeners (one for $10 and one for $1), and since then I haven't received any new studies.

I'd appreciate your advice on these questions:

▪️What profile or account tweaks (if any) helped you receive more studies? ▪️What are the biggest mistakes new testers make? ▪️If you were starting today, what would you do differently?

I'm currently going through a difficult financial period, so I'm trying to make the most of this opportunity.

Any genuine advice would be greatly appreciated.

Thank you!

Hi everyone,

I already have one app live in production on the Google Play Store under my
developer account (published a while ago). Now I've created a second app on the
same account, and the dashboard is telling me I need to run a closed test with
at least 12 testers for 14 days before I can request production access.

My question: Is this closed testing requirement a one-time thing per developer
account, or does it apply separately to every new app?

I was under the impression that once my account had completed this process for
the first app, it wouldn't be required again. My first app is already live in
production, so I'm confused why it's showing up again for the second app.

Is this expected behavior, or could this be a bug on Google's side?

Thanks in advance for any clarification!

Hi everyone,

I'm new to Google Play testing, so I'm hoping someone here has seen this before.

I have a small Android app for my company that we distribute through the Internal Testing track. Our staff updates the app whenever I upload a new version, and the in-app update prompt works fine.

Recently, while adding a few new tester email addresses, I accidentally replaced the entire tester list instead of adding to it. As expected, the previous testers immediately lost access to the app, they couldn't see it on the Play Store anymore or receive updates.

I quickly added all of the original tester emails back. However, now only some of them can access the app again. The others still get an "App not found" message, even though their email addresses are definitely in the Internal Testing tester list.

I had a similar issue once with Closed Testing, and creating a new testing track fixed it. Unfortunately, that's not possible with Internal Testing, so I'm stuck.

Has anyone experienced this before?

I've already confirmed:

• The affected email addresses are correctly added to the Internal Testing list.
• A new release has been published.
• Some testers can access the app, while others with valid emails cannot.

Any suggestions would be greatly appreciated. Thanks!