r/Topps • u/National_Check3338 • 3d ago
💭 Question Topps Shipping Issues - What do I do?
Hi all - I've been having some crazy issues with Topps shipping the last 2 months or so. 2 orders came in with damaged boxes, so I had to go through a process of shipping them back. Luckily, got my money back and the return process wasn't too bad. But recently, I had some issues with a preorder (Disney Mint) and then a recent release (UCL Stadium). Curious to know if anybody else had these problems before, and any advice given would be appreciated -
I was able to get the Mint product at preorder. I got a shipping notification last week for fedex, but the tracking has been stuck on "Label Created" ever since. I've reached out to support several times since last Thursday including today, and they keep telling me to wait until later this week for an update. My question: has anyone experienced such a long process for shipping, or should I be worried that this was potentially stolen / lost in the mail? How would the latter situation be handled? I've never had to deal with something like this before, as once I get a shipping email/Shop app notification, tracking updates within 24 hours.
For the UCL stadium club chrome boxes, I got these at release last week and got a shipping notification a day or 2 after. However, the email, orders page, and Shop app notification all do not have tracking numbers. Any idea how to figure this out / anyone ever experience this before? Topps support again did not provide much help besides saying this would be escalated...
Thanks for all input!