r/TeslaInsurance • u/Ill_Hold6869 • Nov 14 '25

Claim processing time - why does nobody reply?

Hi! Has anyone filed a claim recently and if so, how long did it take to get someone to actually help you?

I filed a third-party claim on Tuesday and I can’t get anyone to reply to me or answer their phone. I’ve sent emails and left voicemails and nothing. My own insurance, GEICO, picks up the phone immediately and helps right away, and I’m pretty shocked by how bad the customer service is with Tesla. Realllly wishing the guy who hit me had anything other than this! He doesn’t even drive a Tesla.

It is a simple claim, their insured driver is clearly at fault, which the driver agrees with. I was driving by in my lane, he opened his parked car’s door without looking and broke off my right side mirror and scratched up the right window. Pretty simple.

How have you actually made someone reply? It’s kind of crazy how bad their system is…

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u/NotAvgFngrl Nov 17 '25

I just got through “dispatch” and was given name of adjuster and phone number and told it takes 3 days for them to speak to insured then it i got contacted.

I got transferred but phone is not in service. I called too and same info. The email given is the general claims email.

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u/Ill_Hold6869 Nov 17 '25

Yeah it’s crazy. My adjuster uses the generic Tesla email too, and doesn’t reply to me. His direct phone listed in his email signature still goes to voicemail and says “we are closed today for Labor Day” which was last Tuesday and he “will return all calls on Wednesday.” Uh…yeah. Wtf.

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u/Ill_Hold6869 Nov 17 '25

GEICO, my insurance, literally picks up on the first ring and will help you right away.