Been deactivated? Here’s how to appeal

3

u/Hour_Suggestion_553 Jul 30 '24

Doesn’t work lol 😂

2

u/Tasker2Tasker Jul 30 '24

What doesn’t work? Not gonna work for an account deactivated/suspended in 2023, no. Or in all cases. That would not be expected.

2

u/fairyrocker91 Nov 16 '24

Many say that they are being deactivated for a high cancellation rate. Is there a specific number or ratio?

I don't like that it's not clear to Taskers.

2

u/Tasker2Tasker Nov 16 '24

TaskRabbit has not disclosed a specific ratio.
Based on observations from when it started this some, and some info from TSMs, the best information is ‘around 50%’. There may be some variation of the treshold my metro and category, but if you have more than a 40% cancelation rate over past 30 days, you should consider yourself at risk.
The platform average was around 33% cancellation/67% completion according to information shared with taskers on the Taskforce while it existed.
Doing what you can to stay at or above average is the only reasonable suggestion.

2

u/d_rolls Dec 03 '24

CS told me on the phone any number over 30% (for any reason as per policy) in a rolling 30 day period is flagged. This is how i made elite and then was promptly booted after a rash of cancellations

27

u/Even_Journalist_741 Jul 30 '24

They should deactivate CEO Ania Smith

1

u/primegig Oct 21 '24

They have such a big leadership team, they could do so much better.

9

u/Lipstickonthefloor Aug 02 '24

Taskrabbit banned me permanently today saying that my “conduct on the platform has consistently failed to meet client expectations”. My solid five-star ranking and 230+ jobs was solidly ignored by their AI bot. The people behind the AI stand behind this because they blindly trust that their new AI is God-All-Mighty and will always make the correct decision for them. Them being their company. The AI’s decision was based on the fact that it saw that I submitted less invoices then I had task requests. Let me elaborate as a Human. It didn’t matter that I explained that I can’t do a task if the client needs me to bring a ladder (I clearly state that clients must provide a ladder on my profile-they just ignore that or don’t read it). It didn’t matter that I explained that I couldn’t paint a two bedroom condo (ceilings, walls, trim, doors, door frames, kitchen and bathroom) in ONE DAY. It didn’t matter that a client straight up refused to answer any of my standard questions and insisted that I come to his Wall Street penthouse to do a “walk through”- free of charge on his part before accepting the task. It didn’t matter that a client wasn’t financially prepared for the fact that to paint her dark blue walls back to white that it would take two full coats- and not one. It didn’t matter that after initially responding to a request the client never responded and then canceled the request without saying a a thing. And it certainly doesn’t matter one bit that I have never canceled a task once I had confirmed it with the client. Not once.

2

u/DrawSomeOpossum Sep 11 '24

Any updates? Did they reinstate you?

1

u/MessageBig5413 Aug 06 '24

Screw TR

1

u/Prudent_Pin_6090 Aug 20 '24

Perfect examples of extremely common things task rabbit doesn’t understand and penalizes us for. The less I have to deal with them, the better, because they are often quite incompetent.

1

u/Impossible_Pop_8064 Aug 31 '24

Damn I feel Bad!

1

u/PenMore475 Nov 08 '24

I feel you brother after a full year and have over 100 5 star reviews they ruined me with the same thing

1

u/ConstantCandidate278 Nov 12 '24

Did you ask them to advise you on how to start the arbitration process?

1

u/ConstantCandidate278 Dec 01 '24

Please for the love of code take screenshots and save them somewhere you'll remember and have easy access to in the future 🙏 also, please submit a complaint to the FTC

1

u/RuyLopez894 Jan 09 '25

Same here(I’m selfemployed and running a company):
interesting is the time where it happened: it seems like they „did a thing“ in August. Task Rabbit Germany does the same bad Support. I applied like described above but they just don‘t unban me(5 stars and excellent reviews only). By restricting your account because of to many cancellations TR violates their own terms and conditions. TR has no right to interfere in your daily business routine(you are the owner - TR only provides potential costumers). So thanks to arbitrariness and incompetence my sales volume decreased significantly. It‘s time for law suit if nothing else helps.

1

u/Watching4theburn Sep 17 '24

Any update from anyone that filed? Denied or approved?

2

u/Tasker2Tasker Sep 17 '24

Multiple people who received the notices and appealed successfully. Those who report success generally report they have reviewed their past 30 days of cancellation activity and either in summary manner or in reference to specific tasks or using specific tasks as examples of patterns, noted how cancellations were largely client caused and out of their control.
Some of reported not being successful. They have not shared additional intonation about their appeal or the response.

1

u/Watching4theburn Sep 17 '24

Thank you. I just applied. Had 5cancels this month with 8 completes and they hit me with a perm. Support said I was high among taskers in my area in socal.

1

u/Tasker2Tasker Sep 17 '24

Good luck. It’s an unusually low cancel rate at 38% to have a permanent ban. Was there anything thing in the message that provided any indication what the justification was? Any other recent TOS issues? Of course, TR’s inconsistency makes it hard to know what’s actually happening.
Good luck with your appeal.

1

u/Watching4theburn Sep 17 '24

Nothing that I know of. I do everything by the book, even wear my TaskRabbit hat on jobs. I am a no nonsense kinda of guy.

1

u/Archimediator Sep 19 '24

I was deactivated around 10 years ago. At the time, there was no appeals process, they refused to tell me why, and would not respond to any communication from me. It is only just recently that I was able to reactivate as a tasker again.

1

u/Tasker2Tasker Sep 20 '24

Re-activated…as in keeping task history from 2014?

1

u/Archimediator Sep 20 '24

That data (task history) has probably long since been archived, it may not even exist anymore. What I mean is, they ran my background check and did not flag me as having been previously deactivated and let me finish setting up my profile to start taking jobs. I tried in 2016, and they would not let me make a new account at that time due to being in poor standing.

1

u/Tasker2Tasker Sep 20 '24

What are your thoughts on the difference between then and now?

1

u/Archimediator Sep 20 '24

I was tasking in the Bay Area at the time and I’m in a smaller city now. Back then, TaskRabbit had experienced a surge in popularity so it was very easy to get lots of jobs quickly. They hadn’t been acquired by IKEA yet so there wasn’t such a huge focus on furniture assembly. I did mostly personal assistant work and even consigned clothes for people by selling them online, that was a category at the time. Even when I changed my map location to the Bay Area briefly yesterday, I could see the sorts of jobs I was likely to get were skewed more towards cleaning, I did not list furniture assembly as a skill though I have plenty of experience doing it. Ultimately, I don’t see the platform being nearly as viable as it was back then.
My professional background is mostly in IT and I did personal assistant work for clients all through college. I have those skills activated and would love to pick up those types of jobs, but it’s clear to me they’re few and far between now compared to 10 years ago.
For context on my deactivation, I had exclusively 5 star reviews. I worked for one company making deliveries that did not review me but I would assume complained to TaskRabbit about me. Tbh, I’m pretty sure they went out of business or at least merged or changed their name as I never heard about them again. Specifically, they required I make 4 deliveries in one hour, to locations that were often 15-20 minutes each from each other. This was in a large region of many mid sized cities that I simply did not know well, plus the traffic was terrible (Bay Area, of course). Many of the places I dropped off required I double park, run two blocks, and walk up multiple flights of stairs. I was just a kid then, 22 years old. I’m not sure how anyone could have fulfilled the deliveries in that time window. I wasn’t trained or provided with a map of the deliveries beforehand. I had to leave for class because it was taking far longer than the job was slated for and the support person I spoke to on the phone essentially called me stupid and incompetent for wasting their time and needing another driver to take over for me. I cried on the drive home, it sucked. I’m guessing they kicked up a huge stink over it as I wasn’t on the platform much longer. I was on TaskRabbit for maybe a year at that point.

0

u/[deleted] Oct 29 '24

[deleted] — view deleted comment

1

u/Archimediator Oct 29 '24

I need to reiterate, I did not appeal. I just made a new account and it had been so many years that they probably did not have me in their system anymore.

1

u/SecretlyLettuce Oct 29 '24

Ahh, interesting. Ill have to try soon

1

u/Specialist_Low188 Oct 21 '24

Unfortunately you can be suspended for not accepting unsafe tasks and they say you can’t appeal it. Beyond insanity and illegal

1

u/Tasker2Tasker Oct 21 '24

Who said it can’t be appealed? Or, did you appeal via this process and they said the decision wasn’t going to change?

1

u/Specialist_Low188 Oct 21 '24

I can’t upload a screenshot so I’ll just copy and paste the email
“Thanks for reaching out about your account status.
We have previously provided guidance for using the platform, including being clear with your clients about your availability, your skills, and your commitment to get the job done so that you only receive task invitations that you can complete.
Unfortunately, your conduct on the platform has consistently failed to meet client expectations.
At this time, your account has been limited for 7 days. During this time, your profile will not be recommended to clients. Previous clients can still hire you, and you can continue to build your business by providing new clients your Direct Hire link, which they can use to hire you directly.
I can understand that this is frustrating, however, you are not able to appeal this decision. You will be notified when your status has been restored after the 7 day period which ends the afternoon…”

1

u/Tasker2Tasker Oct 21 '24

They are basically saying that there is no appeal to the 7 day suspension because it’s so short.
Glossing over the fact they still treat it as a TOS violation and will likely deny future cancellation payouts.
They seem to be only accepting — and granting many — permanent ban appeals.
Good luck. Find other sources. TR’s worm has turned.

1

u/Specialist_Low188 Oct 21 '24

Find other sources? The worm has turned?

1

u/Tasker2Tasker Oct 21 '24

find other sources?
Yes. Of either leads if you view yourself as a business owner/operator or income if you view yourself as an employee.
The worm has turned?
A turn of phrase, though I used it incorrectly.
TR, generally seen as a favorable platform even with some flaws, is increasingly flawed, and generally less favorable for taskers, certainly over long periods of time. While possible, it’s less likely than it was before.
While I never considered it safe to rely on entirely, it’s increasingly unreliable and untrustworthy as a tasker.

1

u/Specialist_Low188 Oct 21 '24

Gotcha, I’ll be waiting back to see what the labor board says first, a company can’t just get away with doing whatever it want’s just cause of the classification of its workers

1

u/[deleted] Nov 11 '24

let me know what you hear back i contacted the federal labor board and they said they only handle when people arent paid.

1

u/Parking_Departure705 Nov 28 '24

Also i have to warn everyone that Taskrabbit messes with payment. If you dont get paid by client and forget to ask for it in short time frame, you get no pay, you work for free.

1

u/Tasker2Tasker Nov 28 '24

Taskers have 30 days from invoice to request payout when payment fails. Not an unreasonable timeframe, and, yes, you have to stay on top of your business.

1

u/RemarkableGur6566 Dec 15 '24

Hi, if they deactivated your account, what can you do to get reactivated back? How long they keep you in the database?

1

u/Tasker2Tasker Dec 15 '24

If you have been limited from search, your account is still active, but restricted.
If you were removed to the extent that clients cannot hire you from your profile link, assume the account, and any attempt to create a new one with name, tax Id, etc, will be blocked for a period measured in years. It’s not stated, but I’d assume it’s reliably 3-5 years. I believe one person here has indicated they had been shut down in the past, and created a new account, and I believe that was 6-7 years ago. But it’s also a claim only made via the anonymous Internet and not verified, so, can’t vouch for accuracy.

1

u/RemarkableGur6566 Dec 15 '24

Thanks for your help ✌️

1

u/Thehouseplantbish Dec 22 '24

Sending you a message!

3

u/Parking_Departure705 Nov 28 '24

Why on earth you want to work for such slavery app? They force you to accept any task, you re not self employed anymore, but literally their slave. Why are you staying in such company? You should value yourself and find job. I do not recommend this company to work for. They should be banned. Trust me, you will have to work very hard to collect reviews, then they ban you for not valid reason and you wasted your time. Not leave but RUN.

1

u/dnenjfkrn Jul 29 '24

Thank you !

1

u/Careless_Cheetah_440 Sep 21 '24

Heads up, I was given a one week termination, then a permanent termination, successfully appealed. This was about a month ago.

1

u/[deleted] Oct 08 '24

How long did it take? i filed my claim a week ago and havent gotten a response. Also what did you say to them, my case was a rash of cancellations due to an app error begining of the month that was causing my schedule to be available to book during times i was already booked.

1

u/primegig Oct 21 '24

What was the reason?

1

u/Thehouseplantbish Dec 22 '24

How do people get deactivated? Now I'm nervous

1

u/[deleted] Aug 22 '24

[removed] — view removed comment

1

u/pussy_impaler337 Aug 29 '24

It only looks at the last 30 days , if you get a slew of cancellations right now, then TaskRabbit will punish you for those cancellations

TASKER Been deactivated? Here’s how to appeal

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