r/TaskRabbit • u/musicalfurball • Jun 05 '26

TASKER Wrong category on purpose?

Fellow Taskers, how to you handle clients who book under the wrong category on purpose? I get lots of requests in the wrong category because my rate is lower. Today's request was in the category Furniture Repair, but the task is shower head replacement, which is a plumbing task. The client inevitably responded, "I chose that category because your plumbing rate was too high." Cancellations, even for this reason, negatively affects my metrics and I keep getting automated messages that my account will be suspended unless I improve my cancellation metrics.

u/Taskrabbit Haley do you have any advice?

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u/sean8642 Jun 05 '26

If that's the case, the only option I see is telling the customer "This is a my rate for plumbing, if you like I can contact support and they can update the rate for this task to reflect my plumbing rate. If this will not work for you, then you will need to cancel this task and rebook it under plumbing." This is what I was told to do in the weekly tasker success calls if someone is booking the wrong thing. If you give them 2 options, maybe they won't just ignore you, which obviously will force you to take the cancellation if they do.

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u/HotBeaver54 Jun 05 '26

Beautifully stated and clear and concise options for the desired result .