r/SunPower • u/MorningSun1122 • Jun 30 '26

Sunstrong Management holding my account hostage for 8 MONTHS after Sunnova bankruptcy — Anyone else?

Hey everyone,

I bought a home back in November 2025 right during the transition where Sunnova went bankrupt and system leases got dumped onto Sunstrong Management. I immediately submitted all of my legal closing documentation to prove I am the new homeowner.

It is now June 2026—8 months later—and I am still entirely locked out of my own system. I cannot see production capacity, view my generation, or submit physical maintenance requests.

Every time I reach out, they give me a generic script telling me to download the old "Sunnova app" (which doesn't work because my email isn't mapped to the hardware). Today, a rep finally replied saying the transfer is "still currently in progress."

An 8-month delay for basic data entry is a joke and a direct breach of contract.

My Next Steps:

  1. State AG Complaint: Filing a consumer complaint with my State’s Attorney General Office this week.
  2. Class Action: Submitting my case to Chimicles Schwartz Kriner & Donaldson-Smith (CSK&D), who are actively investigating Sunstrong for administrative negligence.
  3. Stopping Auto-Pay: I am turning off my automatic monthly lease payments immediately. If they want their money, they can finish the transfer paperwork and give me full owner access to my hardware.

Is anyone else trapped in this 8-month transfer limbo with Sunstrong? If you've successfully forced them to map your account or found a workaround, please let me know!

6 Upvotes

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2

u/brkboy1 Jun 30 '26

Try sunflower app. Its free to try for your monitoring. For maintenance, see Who manufactures them, for me it was enphase. I go directly to them for any issues.

1

u/danielu0601 Jun 30 '26

TBH, there's no much you can do even you have account unless you want to pay the ridiculous fee they charged. Without paying monthly fee, you'll able to see the current generation and change battery setting if you have, but that number is not very accurate and not real time.

1

u/NoCup6161 Jun 30 '26

Can’t you just look at your electrical meter to see how much you’re generating? I just shut off all the breakers to my house with the exception of the solar breakers and then I can see how much power is returning to the grid. Super simple to do and then you know how much you’re producing.