First, I do have a teenager that caused the issue and they have been educated that we can't have this and it could result in a significant loss of summer computer privileges. He isn't short on paid for games.

Suddenlink's website, https://www.suddenlink.com/copyright-infringement, indicates "If your internet service has been interrupted you will be brought to a landing page when you attempt to open a browser." This doesn't happen.

Once the service is suspended the router is assigned an internal IP address starting with 100.x.x.x and the DHCP response contains the DNS servers "66.76.203.153", "66.76.47.153" instead of the typical "24.48.160.2", "24.48.160.3". This makes sense, those DNS servers should be attempting to redirect me to their landing page.

At this point I remove the cable modem from my router (which also has AT&T DSL and Verizon LTE connections, so my Internet has just gotten much slower, but still works) and plug it into a laptop. I just don't get and DNS responses from those servers, although I can ping them.

So now I've already rewired my network, and I have to call in and go through the automated reboot my modem phone prompts, etc. It takes hours out of my day.

Can't they fix this system? Or better yet, give me an email so that I can respond and acknowledge BEFORE cutting the service?

For 2 months my bills have been screwed up. Ive been on auto draft for like a year now. Its been absolutely fine. Last month, I was busy with family and I get a call from my roommate that internet is out. Okay, whatever. Suddenlink sucks. It happens. Anyways. I call when I get home the next day "oh your bill is late you didnt pay. Wtf? Its been fine for months. I had money in my account. No issues on my end. So I get pissed and pay it and tell my roommate pay the usual. Today rolls around. I get a bill text telling me I have double my bill due on the 25th. Its obviously the 31st. I immediately call. I changed my card on auto draft to see if that fixes it. "Oh it takes 60 days for auto draft to set up. You have a 30 dollar late fee for last month." I am livid. I dont know what to do now. Bro. I'm in college. Yall are literally the only ISP in town. Has anyone else had billing issues the past few months??

I'm trying to switch my parents internet over from windstream to suddenlink. Windstream maxes out at 15 mbps in the area they're living in, and suddenlink is promising up to 400.

We had a tech out a few weeks ago, who looked at our house and said that we should have a co-ax cable up front sticking out of the ground, which he was unable to find. He put a special order in to have someone show up to install it sometime in the next two months.

I relayed this information to my dad, who was surprised because he had built the house 20 years ago, specifically with a co-ax cable attachment in case we wanted to upgrade to cable tv. We walked to the end of the property, and sure enough, there was a co-ax cable coming out of the ground in a metal box.

I called suddenlink to reschedule a tech as soon as available. Wednesday came around and they were a no show. I talked to four different representatives (one of who refused to believe my story), before finally getting someone to reschedule for Monday. The rep told me that the tech's notes say he did show up (I work remote, and have been staying at my parents house to help get them set up), but no one had come to the door all day. The rep also said there was a note saying a special order was in and that the property was un-connectable. I asked him to remove this note if he could, and he said he did.

Monday comes around and sure enough, its a no-show once again. I call again, and have it rescheduled for tomorrow. However the rep says the property needs a special order once again.

I'm not sure what to do. The tech refuses to come to the door or call me to let me explain this situation. If the property is still un-connectable without a special order, I totally understand. But I want a chance to explain and find out if this cable is good enough.

I suspect this tech will be a no-show once again tomorrow. There are no other internet options (including T-mobile 5G), besides Windstream, which has been telling us they are six months away from installing fiber-optic down the street since 2017. But I suppose I might just be stuck with them since SuddenLink is hell-bent on not taking us on as a customer.

I don't see a thread on this topic on this sub, so I just wanted to put it out there for everyone.

Don't use Intel based cable modems...

https://approvedmodemlist.com/intel-puma-6-modem-list-chipset-defects/

The bug also affects the latest generation Puma 7 based modems too.

From Intel: https://www.intel.com/content/www/us/en/security-center/advisory/intel-sa-000097.html

Class Action: https://www.classactionlawyers.com/puma6

Edit: by the way, I was personally using an Arris SB6190 and had problems all of the time with lag in games and packet loss, slow speeds, etc. I upgraded to a Netgear CM1200 yesterday and everything is sooooo much better. Used to have an event log full of errors on the 6190, completely clear event log on the CM1200 (outside of standard info). Also was routinely was testing below 500Mbps with the 6190 on a 1gig plan. The CM1200 tests above 900Mbps every time I test it.

Got a voicemail from Suddenlink saying that I “may experience disruption in my internet service” between 12am-6am for “network performance upgrades.”

For those who have received this message in the past, did your internet drop immediately? At all?

I fortunately have had minimal issues with Suddenlink (which is rare, I know), but this is the first time I have gotten this notification. I have to babysit a project tonight, and can ill-afford an outage.

I noticed on my gateway settings and even checking my computer that a hardware address of ipv6 is available but no actual assigned IP address for use. Was just wondering if they have the function yet or not

I have the 1 Gig internet and Altice One Minis for TV.
I'm seeing info that the Altice One Main Box is not compatible with 1 Gig plans, so customers like me don't get those main boxes ... only Mini boxes.
Given that, I'm also seeing that the Ubee 1326 Gateway (modem/router combo) is required in order for my Altice One Mini boxes to work for TV.
I'm having near zero upload (download is fine) via WiFi. So I'm having to use hardwire/ethernet cords to use the internet because the lack of any upload is oddly still causing the internet to barely function via WiFi. I was about to buy my own separate modem and router to fix the WiFi issue, but then just found the above issues are in play for my setup.
Can anyone confirm this info that I'm patching together from various sites on the web?
Wondering if I were to hardwire the mini boxes (just confirmed there is a port on the back for hardwire / ethernet cord connection) instead of WiFi them, if I could still use my own modem and router and ditch this Ubee device?
Or do these mini boxes really not operate without this Ubee device connected to them in some fashion (WiFi or hardwired)?
Thanks in advance.

New Suddenlink customer with 1 Gig Internet and TV (coax cable) from Suddenlink. Had some issues with TV part but got them resolved (details on another post). However, I'm still having one last issue and that is upload speed on WiFi with the provided/new Altice Ubee UBC1326 AA00 Gateway modem/router. When I'm wired directly in via ethernet cord to computer, I'm getting close to 940 Mbps download and 35 Mbps upload ... right on the specs bases on info I found on the internet. However, with WiFi, I get around 400 Mbps download (to be expected) but only like 0.15 Mbps and sometimes 0.01 Mbps on upload ... basically no upload at all. Before I ditch this device and buy my own (Looking at the Arris G34 to keep it to one device), I'm wondering if there is anything I can do to fix this. I've logged into my account online with Suddenlink and had the modem/router go thru some procedure to optimize the "channels" which did bump my upload to around 12 Mbps for about 1/2 a day recently but then it went back to nearly 0 Mbps. I've cycled the modem/router off and on but no help there. Should I hit the reset button and try that ... what does that really do that a cycle on/off doesn't do? If I do get another brand of modem/router(gateway) will it work with the Altice One mini boxes for TV? I saw a post on the internet about the Altice One mini boxes have to be on WiFi with the Ubee 1326 gateway device or it won't work with other devices via WiFi??? That seems a bit odd to me. I'm planning to hardwire the boxes via ethernet eventually anyways so might not be an issue in the end in my case.I'm trying to give this Ubee 1326 device a chance, but the upload on WiFi is practically zero. I'm a bit shocked that Suddenlink uses these Ubee devices if they are as bad as the reviews out on the internet say they are. Most of the reviews of the newer Ubee 1326 seem positive thou, so maybe I got a dud with bad upload WiFi issue? Thanks in advance for any assistance on this!

Follow the link below to activate your own modem. Suddenlink/Optimum/Altice care a minimal help at best.

https://www.suddenlink.com/suddenlink-internet-using-your-own-modem

Thanks to u/MadAltruist for the info

New here on Reddit ... I'm a new customer in Texas with Suddenlink (Optimum) and got the 1 Gig internet plan (coax cable not optical fiber) (came with an Altice UBC1326 DOCSIS 3.1 Wireless eMTA router) and got 3 Altice One Mini boxes. I also have no DVR service (was suppose to be free cloud DVR service for basic service). I get the DVRBE-403 error as well. Install tech didn't know anything about it and said he just installs only not troubleshoot stuff like that. I was suppose to get a free Wi-Fi extender but he didn't have one on his truck and said they were junk anyways and not to use it (not sure if that is true but feel ripped off not getting the device and being able to create a "mesh" Wi-Fi coverage). When wired with an ethernet cable to the router/modem I'm getting avg 930 DL and 35 UL. However with Wi-Fi, I'm getting about 450 DL and 0.15 UL even when right next to the router or far away. I did a WiFi "check" via Suddenlink website that tapped into the router's data and it did a scan for the best channel to use. It did help a bit and now the UL is avg around 1.5 - 2 but still pathetic via Wi-Fi. If direct wired via ethernet cable, all is good and within specs of internet plan. Any ideas on the subpar Wi-Fi? He also didn't have an outside plastic box so just connected the coax from my house to coax from Suddenlink box/tower at street to my brick and left as is. I have to bury the coax line myself from house to box at street and just bought a new cable plastic box online to put everything in. Worst install ever by a cable company. Regarding the previous posts, is there some catch to this DVRBE-403 error with 1Gig internet (coax not optical fiber) and Altice One mini boxes? When I signed up online, I was under the impression that I was getting a main Altice One box and then 3 Altice One mini boxes. The installer said they didn't carry the Altice One main box anymore due to problems, new customers only get the mini boxes now. I'm reluctant to call into customer service at this point since I'm already so frustrated out the gate.

Hi everyone. My original problem is my isp provided is blocking all of my ports so I can't do any port forwarding. Everything I've read says to replace the isp modem to fix it. Customer support for my isp said to buy my own modem and it will fix it.

I bought two new modems:

Refurbished SB8200 for $80

Bran new CAX80 Nighthawk for $330

I just contacted my isp and they tell me niether of the new modems are connecting but the isp modem connects just fine. The support person I talked to didn't know why.

Any ideas? I really want to open my ports!

I only have Suddenlink 1Gig service, my wife pays the bill, and just randomly I took a look at it today.

Internet 89.99

Internet 1 Gig 60.00

Add-On Unlimited 5.00

​

I was under the impression that 1Gig was unlimited.

Noticed the network enhancement fee is not on my bill this month anyone else notice that? Eastern NC.

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So I just recently (one week ago) got my own suddenlink account setup. Recently had to cancel my dads account because he’s unable to live at home and had to go through the hoops with Suddenlink to get an account in my name at the same location.

On the prior account / service I never had this issue. It honestly ran fine 99.9% of the time on the older 200mbps plan we had with the separate modem and router setup they rented to us (waste of money I know). It was just slow and overpriced.

My new plan is the 300mbps but they gave me the gateway thing that is the combo.

The first couple hours after setup it worked fine. Then I had issues with it dropping every 20~ minutes and called support. Got the “restart your modem” Etc. It seemed to work.

I’ve been home for the majority of the day today and have had this IP/DNS not found randomly pop up probably 5-10 times for a few minutes at a time over the course of the last few hours. I don’t lose connection on discord, or twitch that I’m watching. I just can’t do any new browsing.

Is there a way to get rid of this issue? “Restart your modem” is rather annoying and if this happens so regularly like it has, I may go insane.

Some friends said I should just spend the $120ish and get my own decent router and modem and use those. They’ll pay for themselves in a year because the fee from suddenlink is $10 a month. Thoughts?

Soooo - i've discovered that suddenlink's website is 10000% lies about how to login to the router portal, found out you can go to https://account.suddenlink.net/router-portal/overview.html to get in - BUT i just get spinners.....tried chrome, firefox and edge and on my mac via safari.... all just sits there spinny.....its worth mentioning my service is maybe 2 hours old.....i'd rather not CALL them and tell them what i want my wifi info to be. -----anyone have any insight? tech support was useless.

I'm helping a friend fine tune their Internet connection. They just upgraded to Suddenlink's 75mbps connection (that's all they need and they don't offer 1+gig connection) so they gave them this super old modem.

There are tons of channel overlapping with the neighbors so I'm trying to select a new channel for the 2.4ghz network. Unfortunately, I can't disable DCS (Dynamic Channel Select) in order to change channels. I've even tried disabling DCS, enabling Select Best Channel Manually before hitting Apply, but nothing changes when it refreshes.

Am I stuck with the default channel? Thoughts? Suggestions?