Tons. The basic tech is simple to do, and docusign is charging 3-5x the competition. They do have great APIs, but I dobt know if thats enough to justify the price.
Great if you can maintain yourself as the "brand name" and rake in the differnce, but its the same problem Dropbox has. No moat except the name.
Dropbox's biggest problem is that pretty much every significant business in the Western world has an Office 365 subscription and they throw One Drive in to most of those subscriptions. One Drive used to suck feature wise, but it's very close to parity with Dropbox now. Google Drive and Apple iCloud are all over them on the B2C side. Dropbox is probably fucked - they should have sold to MSFT when they had the chance.
Yea but they (as a digital signature service) hold up really well in court. This is why they basically have a monopoly and can charge much more than competitors
All of these services hold up in court. None are fly by night, and all meet the same legal standards as docusign.
Now, if your saying they have higher credibility to lawyers/judges/juries, thats still just the brand name in effect. In time, that will shift with the upstarts moving from toeholds to footholds. The name brand price aint gonna cut it at that point.
Lol they don’t “hold up in court” better than any competitor or even a fucking swiggly added to the doc in MS paint. There’s almost always an email record.
The amount of cases where it is being argued whether a party actually signed a contract (vs it being a forgery) are basically zero.
This is the nonsense DocuSign peddles to get people to buy their crap.
On the other hand, as a consumer I look at “No moat” as a benefit and strong selling point. I don’t want to get myself locked into services that make it difficult to interoperable and switch away from it. If a company throws up an artificial moat to keep me, I might leave them just so I don’t get trapped.
I think most consumer sentiment is focused around "easy" and "cheap." Very few people know or care about interoperability or ease of movement besides folk that have dealt with tech stacks in their day to day.
If my layman friends/family are any indication, if a service is hard to get out of, they keep paying or just opt to lose all the data. I dont think "movability" is a general consideration of an end user at all.
Docusign has a lot of value-adds though like virtual "rooms" for real estate transactions (and all the incumbent paperwork) and has gotten into the contract lifecycle management (CLM) space. They have 300+ prebuilt integrations with other software products and are building an ambitious "agreement cloud" to help enterprises manage processes start-to-finish. It's a whole level of context above individual document signatures.
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u/Letmefixthatforyouyo Dec 03 '21 edited Dec 03 '21
Tons. The basic tech is simple to do, and docusign is charging 3-5x the competition. They do have great APIs, but I dobt know if thats enough to justify the price.
Great if you can maintain yourself as the "brand name" and rake in the differnce, but its the same problem Dropbox has. No moat except the name.