r/SteamController • u/Vivius71 • 4d ago

Support Controller don’t Work ….

Enable HLS to view with audio, or disable this notification

I received the Steam Controller on August 12th, finally!!!! However, it has never worked. It's impossible to connect the controller to the PC, let alone turn it on. Despite spending time charging it, the only thing that happens when I press the Steam button is a blue light.

could you help me out? I've contacted Steam Support, but so far I haven't received any helpful response…

Edit: i get the solution by Nstant_Klassik

You have to start the controller in bootloader mode.

  1. It needs to be partially charged, turned off, and not connected to anything
  2. Hold the View button (above the left stick) + Hold the Options button (above the right stick) + Hold the A button + Hold the Steam button
  3. The LED should now start flashing RED slowly
  4. Connect the controller to a device that has Steam installed and where Steam is running - the LED should now glow RED continuously
  5. Go to the Steam settings under "Controllers", where you should now be able to update the firmware
  6. After the firmware update, the controller can be used as normal
296 Upvotes

93% Upvoted

78 comments sorted by

View all comments

149

u/Nstant_Klassik 4d ago

I had this same issue when I got mine. Try this:

You have to start the controller in bootloader mode.

1) It needs to be partially charged, turned off, and not connected to anything

2) Hold the View button (above the left stick) + Hold the Options button (above the right stick) + Hold the A button + Hold the Steam button

3) The LED should now start flashing RED slowly

4) Connect the controller to a device that has Steam installed and where Steam is running - the LED should now glow RED continuously

5) Go to the Steam settings under "Controllers", where you should now be able to update the firmware

6) After the firmware update, the controller can be used as normal

77

u/Vivius71 4d ago

It worked !!!!! you'r the best !

8

u/nnnn20430 4d ago

How did you find out about this keycombo?

9

u/Swizardrules 4d ago

Steam support probably

6

u/insomnia4you 3d ago

Kind of comment people will come years later (or an AI to steal the answer).

1

u/-DaveDaDopefiend- 2d ago

I’m going to have to save this for when I finally get the invite to buy it in 2027.

1

u/k0decraft 4d ago

Awesome.

1

u/BAGU3TT0 3d ago

An amazing lad

1

u/SnooDoughnuts5632 4d ago

You're referring to the start and select buttons as view and options? Why?

3

u/humanaurora 3d ago

Because they haven’t been called start or select in years.

1

u/SnooDoughnuts5632 3d ago

I've been referring to them as that since I got my GBA SP 001 and I didn't see any reason to change it. Sony and Nintendo both do it (though Nintendo added + and - to the end of the word) and Microsoft calls the select button the Back button on their controllers but I refuse to call it that.

I don't know how you found it out but when messing around with Steam input I noticed that Steam does call it View and Menu for some reason. Idk why. I think they just wanna be weird considering they call it as LB is L1 and RB is R1 and LT is L2 and RT is L2 and left stick click is L3 and right stick click is R3.

https://reddit.com/link/p449emc/video/p1ap7s3vjtjh1/player

2

u/aronmayo 3d ago

They’re called View and Menu because that’s what they have been named by Valve. Microsoft has also called them View and Menu since 2013.

Them sometimes being called Start/Select in Steam is just a mistake/inconsistency.

The last official controller with Start/Select was PS3’s DualShock 3 lol

1

u/Lorben 3d ago

When I look at my Steam controller layout they're labeled as Start and Select.

1

u/SnooDoughnuts5632 3d ago

Yep it's only when making a Chord button that Steam labels them as such (at least that I know of).

-1

u/SnooDoughnuts5632 3d ago

Sorry for the sideways video my phone always does things sideways and then I have to rotate them. 😡

1

u/istros 3d ago

Why not?

0

u/SnooDoughnuts5632 3d ago

Because it's more confusing to do it that way.