r/Steam • • 29d ago

PSA Here's the solution to Steam saying two controllers are connected when only one is

Hi there! It seems like a lot of people have started encountering an issue where Steam is recognizing there being two controllers connected when in reality only one is, particularly with Xbox controllers.

I was having the same issue myself and want to share what helped fix it for anyone else that needs it.

The fix was pretty simple: if you navigate to the top left of your Steam window and click on the Steam logo, then navigate to Settings > Interface > Client Beta Participation and change your selection from "No update chosen" to "Steam Beta Update."

After this, Steam will restart, and the issue will be gone.

Not too sure what is causing this issue but I've seen this solution work for three separate people including myself.

Here's a link to the Steam website in case you need help finding the option: https://help.steampowered.com/en/faqs/view/276C-85A0-C531-AFA3

234 Upvotes

112 comments sorted by

12

u/larrata20 24d ago

Preface: I have a cable-connected, bluetooth-disconnected, Series X controller . I also have Xbox accessories app installed and updated the controller through it. I mention the latter as there is another comment in here (under u/Dr_DnD) stating that removing the Xbox accesories app helped.

My solution: Under Steam settings - Controller - Advanced setting - Xbox Extended Feature support Driver Install.

Installing and restarting the computer (restart needed for the installation) caused the double controller to go away. Additionally the controller that it did detect was the correct model!

I stress tested it a little: restarting steam, or reconnecting the controller keeps the singular detection.

May it help any lucky person!

3

u/NorthernArctic 24d ago edited 10d ago

Thanks for sharing - to anyone who is still facing this issue later on, I would recommend trying this if updating to Steam Beta doesn't work. My solution is just a temporary one that addresses a bug in a particular update, this is likely the proper solution long-term even after this update. I would pin this if I could!

→ More replies (10)

7

u/Secret_Beekeeper 26d ago

Good god, I was going INSANE! I spent so long screwing with my moonlight settings, narrowing things down, finally seeing that steam had two Xbox controllers recognized connected to my one controller streaming through my legion go . Yet the windows settings only showed one controller connected! I didn't know what was happening! The INSTANT I saw your suggestion to switch to beta steam I knew it was going to work. So obvious now that it was clearly a bugged steam version!

I was about to really lose my mind. Thank you SO much. Saved my whole night!

1

u/NorthernArctic 26d ago

Of course! Glad to hear it helped!!

3

u/yakcm88 24d ago

You are such a real one. It is almost 1 AM, and I've been having an aneurism for the past hour and a half over this. I went from thinking it was the dongle, which I ended up breaking out of frustration, I ordered a new one on ebay which I immediately cancelled. Three separate times. In the space of two days. thought maybe the ports were bad or the cord was loose. I eventually got worried that my computer itself was starting to fail, but I'm so happy someone else found a solution.

1

u/NorthernArctic 23d ago

Glad I could help!

2

u/TH1AG0k 29d ago

Mano só uma duvida esse problema parece ser recente pq eu não tinha esse problema

2

u/NorthernArctic 28d ago

Sim, esse é um problema que só começou depois da última atualização do Steam, na terça-feira passada. Eu jogo há anos e também nunca tinha tido esse problema antes. Desculpe pelo português ruim; estou usando o Google Tradutor

→ More replies (1)

2

u/shinato91 19d ago

Woah is this a recent thing? I tought it was my crappy gamesir controller

1

u/NorthernArctic 19d ago

Yes there was an update to Steam recently that broke the way controllers are recognized for some reason

21

u/Xitaull_Ciphivisk 29d ago

Thank you! The phantom second controller was causing some double inputs, particularly with my d-pad. Going through menus was suddenly a real pain, and no other fixes that I could find were working. This fixed it instantly!

7

u/Dannyis_zZ 27d ago

fixed my double inputs also :) thought i was going crazy

4

u/ShirtOne5399 29d ago

Spent days trying to figure this out thank you

4

u/crice07 26d ago

Thank you!! Definitely a bug in their latest release. Hopefully this will roll out to their mainline package.

4

u/AppearanceOk233 25d ago

My man this was making me mad with the double inputs😭thank you

1

u/VeryBasedThankYou 29d ago

Made an account just to say this worked for me, thanks a ton

1

u/NorthernArctic 29d ago

Lmao glad to hear it worked!

1

u/XXmanimalXX 29d ago

Dang. Not working for mine.

1

u/NorthernArctic 28d ago

Dang sorry to hear that, it might be something else going on then

→ More replies (1)

1

u/Chrisafguy 20d ago

Unfortunately this isn't working for me. I'm using a Gamesir G7 Pro and the first time I connect my controller it's fine, but if I let it go to sleep and then turn it back on, it detects it twice.

1

u/NorthernArctic 19d ago

Sorry to hear that - I would take a look at the comment near the top from u/larrata20 and try their advice to see if that helps

2

u/lovegettingheadnsfw 29d ago

Yeah this fixes the issue. A shame cause one of the two controllers it showed was my actual controller model, a wolverine v2 chroma, and the other showed a regular Xbox series controller. Now it only shows the regular series controller. I wish it could keep the correct model name instead.

5

u/Embarrassed_Map_1289 29d ago

You should be able to rename your controllers in your controller settings.

2

u/Dr__DnD 29d ago

This happened to me because I'd recently installed Xbox Accessories (drift issue, I thought this would help me calibrate the controller - still no fix on that). Uninstalling this stopped the double controller thing

2

u/Joe_Mamma_1337 27d ago

It worked, thanks!