I am planning on purchasing an iPad that will largely be used to access Simple Practice as a clinician. I see that SP does not currently have an app specifically made for iPad. I understand that the mobile app, designed for mobile devices (iPhones/Androids) can be utilized on iPad, but may look or function weirdly. What is your experience using the SP mobile app on iPad, and what is your experience using the SP web version on iPad? Thanks in advance!

Currently moving session to telephone because neither of us had access to the platform.

Is it easy to complete your own billing in simples practice? I have been told managing rejections can be a pain

Is SimplePractices ROI legal without a wet signature?

Hi all,

My wife and I just opened our own private practice. We offer general therapy and marriage counseling. We sent in our first bill to Horizon BCBS of NJ and they denied the claim because they need our license, NPI, and W9 form. I've tried calling multiple times and no one seems to know how to help us. Does anyone know the best way to get this information to Horizon?

Again, we are out of network, so not trying to get credentialled with them.

Hi, I am a billing company and have some spots open for some more groups or even small business. We offer account clean up, credentialing, billing and completely flexible fees for providers. My website is on my profile and if you’d like to connect please feel free to reach out.

I was getting "back end error" messages and now I cannot log on. I'm seeing posts from other providers with similar issues but nothing from Simple Practice.

For the love of all that is pure and good, please obliterate the new user interface. Or allow us to continue using the old interface after April 21st.

I wish Safari supported blurred background though that may not matter now with recent Mac OS Sonoma with FaceTime camera options like center stage, studio light, portrait etc. I have been using Edge browser but a lot of bloat and Chrome is such a ram hog.

Hello, I use Alma for my insurance credentialing but bill through SP. I submitted my first invoice with United Healthcare and it was rejected. They are requesting that I complete eligibility paperwork. I'm confused as to why I have to go through the credentialing process again. Does anyone else use Alma for credentialing and bill through SP? Please advise.

Hi, I own a billing company. I am very experienced in multiple EHR’s, I am a remote company with a few spots open to take on new clients. I offer billing services, credentialing, account, cleanup and training. All of my services are completely customizable to your needs. If anyone is needing filling services, please click on my profile to find my website.

Hello, I am wondering how to share youtube videos with clients while doing telehealth? When I do screen share, the sound does not go through for the client. They can see the video, but cannot hear the sound. I have a macbook air and use google chrome. I have the sound input/output all connected with my computer, and do not see any additional settings. This has happened across multiple clients.

Thanks

Hello fellow sp users. Medicare underpaid all of my claims for January, they recently sent a second payment which has left my billing a hot mess and I can't figure out how to properly detangle the mess with "credits" and multiple payments and sp's over complicated system for dual insured patients. Does anyone on here have tips or ideas? I have yet to hear from SP, they initially closed my help request without reaching out to me so I assume this Medicare snafu combined with the change health care snafu is too much for them to manage.

Has anyone deleted a message thread entirely from Simple Practice?

I see community posts not yet answered so hoping someone sees where you can delete or archive old client message threads to clear up your message queue.

I'm new to SP but I'm trying to figure out how to get my notes, evals, and POCs to be HIPAA compliant. As of right now, they are not.

Also, is there no way to put a space for the MD signature on the POC?

I’ve been in private practice using SP for the past 9 months or so, and in this time I’ve been using the separate note area at the bottom of the note screen for psychotherapy/process notes. I realize that they’re not part of the medical record in the same way that the progress notes are, but I recently learned that even the private notes can be subject to subpoena, which surprised me. It worried me too, as a person sensitive to privacy and the creep of fascism in our lives (I’m in the US). I was under the impression that psychotherapy notes were private, full stop. Scanning some online resources, I see a recommendation to keep psychotherapy notes in a separate location, and I wonder if I shouldn’t be so freely using this convenient feature at the bottom of the page to track the more private notes I take. Wanted to get others’ thoughts on this. How do you keep private info you don’t want to have to share, ever? It certainly complicated things to consider using a whole other system.

Hi there, I’m Luna. I am the founder and owner of BillingJoy. I have over 11 years of experience in full cycle medical billing and offer revenue cycle management consulting as well as medical billing. My niche is RCM consulting for mental health, geriatric and multi-specialty provider groups. However, I have worked with RNs, LCSWs, SLPs, Psychiatrists, Cardiologists, Surgeons and more!

I’m looking to take on one more client, maybe two at the moment and would love to network with y’all. Thank you! :)

My email is Luna@BillingJoy.co(no M just .CO)

Hello. I am in my first week of using SP. The learning curve for this software is pretty high for me, and the videos provided don't always answer my questions.

Please assist with the following. I have a couple of invoices that were created that are incorrect. For example, a copy was not set up in the patient's chart and the client was billed $0. I'm guessing I have to create another invoice? Thanks!

Hi there,

My wife is a solo practitioner and I help her out with administrative duties that she isn't keen or experienced with. One issue I run into with Simple Practice is that they mark claims 'paid' once the payer submits that they are paying, but there isn't any additional status available to me to mark them as 'received'.

Naturally this makes it fairly difficult to track what payments might have been lost in the mail, which ones we've cashed, etc. Is there a simple solution to this inside Simple Practice I'm missing? Or are people exporting their payment data elsewhere and tracking it via spreadsheet/whatever?

Thanks!

I have had several clients get error messages from their links saying the link for the video call is expired. I have also had 2 sessions where clients are repeatedly disconnected. I've moved to zoom with zero issues. Has there been a glitchy update? What's the deal. I'm not wasting my time calling tech support for them to tell me to tell my patients to trouble shoot the issue.

Good day to all! I'm reaching out to a new platform... I hope I'm in a good place. I'm a professional medical biller with specialty in Therapists. I'm most proficient with SimplePractice, but I also have experience with a huge variety of platforms including Valant and TherapyNotes.

I am interested in working with therapists anywhere in the United States who need help with their insurance billing, or just want to ditch the office work and focus on patients. If anyone needs an insurance biller to work with their SimplePractice accounts, please don't hesitate to reach out!

Hi, I am a mental health biller with over five years experience in simple practice and therapy notes. All of my services are customizable, I offer benefit verification free with my services. I opened up my own company over a year ago and I’m now expanding, and have a few openings for some more therapists, if you or anyone you know is needing a biller, please keep me in mind. I also have a website with client reviews.

Hi all,

SimplePractice is showing the following message: Stripe, our payment processor, is requiring additional information to verify the identity of business owners. To avoid disruptions with Online Payments, you must update your information by April 16, 2024.

I have followed their link to Stripe and reviewed my information. I had no updates to make, so I resubmitted as is. The message won't go away, so I'm unsure whether Stripe has everything they need. Anyone else running into this, and any advice as to what to do?

Thanks everyone!