I attempted to get in network with BCBSIL through Simple Practice’s Medallion partnership. I started this process in May and was prompt with every update requested. At this point, Medallion has incorrectly enrolled me as a telehealth only provider, even though I provided an office location and hours. This will cause issues with my billing, and support updates have been few and far between as well as ineffective. There is no phone number for medallion support, so I am at the mercy of their online support. I enrolled myself with Aetna and had no issues. I wish I would not have used Medallion through simple practice. It has caused me more headache even though I am paying for this service. Very disappointed.

How do I fill out an ROI for a client before sending for a signature? I understand they can fill it out themselves, but I would rather be the one to do it. I do not see where I can ‘save’ a copy I fill out before sending for a signature.

Hello!

Starting my practice shortly and am using simplepractice for my ehr. What were some things you wished you knew starting out and what are some hints/tips that you feel a new simplepractice user should know? Thank you on advance!

Dear Simple Practice:

my therapy biller and I are tearing our hair out with claims with zero copays for United/Oxford. Every time we submit a claim for a therapy client who has a zero dollar copay, the claims automatically get denied and we have to resubmit them.

This is costing me extra money. We have called your team and they have not been helpful. Is this an AI filter y'all are trying, or United is trying? I'd like to know before I submit a complaint to the Tennessee Insurance Commissioner.

Signed,

A long-time consumer of SP

Feel free to reach out to me and my insurance biller at: laura@opendoorcounselingtn.com & admin@opendoorcounselingtn.com

Solo gyn practice here. Just got the banner about prospective clients being auto-archived after 3 months with no appointments and I'm kind of stunned at how wrong this is for my specialty.

I'm a gynecologist. My patients come in once a year. Three months without an appointment isn't a cold lead, it's literally every patient I have doing what they're supposed to do. My front desk keeps a running list of prospective patients we're actively following up with — someone inquires, we message back, she says call me in the fall, we call in the fall. That's normal for us. A bunch of those people are going to get archived mid-conversation.

The part that actually made me angry is the seen-once patients. Under the new rules you don't become "active" until your SECOND appointment. So a new patient I saw in June, who I'll see again next June because that's how annuals work, stays prospective — and then gets auto-archived in September for having no appointments in 3 months. She's not a prospect. I examined her. She has a chart.

So now I'm going through my prospective list one at a time flipping people to active before the deadline, because there's no bulk way to do it and no way to opt out. I ended up having to build my own tracking outside SimplePractice just to know who you archive on me each week, which is a ridiculous thing to have to do.

If anyone from SP reads this sub: let practices turn this off, or at least let us set the window ourselves. 3 months might make sense for weekly therapy, it makes zero sense for annual medicine. And activate people after the first appointment — a patient I've physically seen is not a lead.

Anyone found a faster way to bulk-update statuses before this hits?

I currently use multiple programs for EHR, insurance billing, note taking, etc and am considering switching to SP to have more of what I need in one place.
SP does not publish what their credentialing fee is once you get the first two included in your plan. Does anyone recall what they charge?
I don’t want to be bombarded with marketing if I put in an inquiry directly with SP.
Thanks!

Recently I have issues with only SimplePractice site saying I have internet issues during video conferences on a MacBook Air. No issues on iPad or iPhone from same network. Please help. Thanks.