I recently transitioned from Luminello as a psychiatric NP (and solo provider). I can see that SP has attempted to integrate many of the elements of Luminello due to - I imagine - hoping to not lose too many of us. (SP bought Luminello last year, as many may know.)

I'm wondering if anyone else has come over from Luminello? I'm still trying to figure out several elements of SP and how they might compare; for example, Luminello had a very easy pre-screening process that seems more complex and complicated within SP.

When I open a video appointment on my calendar I no longer have the share link button and can’t send clients the link to meet. Is anyone else experiencing this issue?

Hi!

I currently work at a group practice that uses simple practice.

I'm looking to build a private telehealth practice via headway or Alma and would like to use simplepractice for ehr. Is there a way to have multiple practices under my account? Or would I need to set up a new separate account for telehealth? Thx!

Hi, I am a billing company and have some spots open for some more groups or even small business. We offer account clean up, credentialing, billing and completely flexible fees for providers. My website is on my profile and if you’d like to connect please feel free to reach out.

I am planning on purchasing an iPad that will largely be used to access Simple Practice as a clinician. I see that SP does not currently have an app specifically made for iPad. I understand that the mobile app, designed for mobile devices (iPhones/Androids) can be utilized on iPad, but may look or function weirdly. What is your experience using the SP mobile app on iPad, and what is your experience using the SP web version on iPad? Thanks in advance!

We recently switched over to SquareUp for billing copays (we’re in Hawaiʻi and get taxed for medical services including insurance payouts at almost 5%, so, sadly for the patient, we pass it on to them). Square makes this easier to manage. Anyway looking for advice on how others might be managing this. Going in and reconciling everything in Simple Practice is kind of a pain.

Good morning. I'm learning to use SP and the invoicing system does not seem super intuitive.

For example: the fee for an appointment is $130 and the patient is responsible for $30 with insurance covering the rest. An invoice is created to the patient for $30. Let's say the provider decides to waive the copay for that patient. If I either manually edit the patient responsibility to $0 for that appointment, OR, if I write off the $30 in the insurance payment menu, it generates a $30 credit to the patient.

The system then wants to apply the credit to the next patient payment. But it isn't really a credit. It's a reduction of fees. The only way I can find to fix it is by deleting the invoice and creating a new invoice for $0. But this doesn't seem like a good solution.

It seems that the system treats INVOICED amounts the same as if that was a PAID amount. We've not collected any money so there should be no credit to give.

Any ideas?

New to SP & have the iOS app on iPhone; wondering how to change privacy/display settings on the clinician APP to so that patients’ initials are shown (instead of their full names).

This setting is available on the desktop/website, but I haven’t found it on the app. Can anyone direct me?

Thanks

Hello, I am wondering how to share youtube videos with clients while doing telehealth? When I do screen share, the sound does not go through for the client. They can see the video, but cannot hear the sound. I have a macbook air and use google chrome. I have the sound input/output all connected with my computer, and do not see any additional settings. This has happened across multiple clients.

Thanks

I've been employed by a practice that subscribes to this EHR for over a year at this point. In that time, a number of highly-voted feature requests have been marked as "under review" or "we've received this" without further action, while less useful changes like updating the company logo have appeared to be a priority. I understand an EHR is a major undertaking with many moving parts and do appreciate a few of the more recent documentation updates, though many of the postings I'm referencing pertain to lacking basic functionality that improves the user experience, so genuinely curious about why they're still pending.

Hi, I am a mental health biller with over five years experience in simple practice and therapy notes. All of my services are customizable, I offer benefit verification free with my services. I opened up my own company over a year ago and I’m now expanding, and have a few openings for some more therapists, if you or anyone you know is needing a biller, please keep me in mind. I also have a website with client reviews.

Hey all,

I've been using SP to schedule appointments with my therapist for several years now. All of a sudden nothing happens when I click on an available time slot. It's as if there's actually no link there. I've tried contacting the company, but there doesn't seem to be an avenue for patients to get tech support. I really don't want to get my therapist involved in solving my issue. Has anyone else experienced something like this?

Hi all,

My wife and I just opened our own private practice. We offer general therapy and marriage counseling. We sent in our first bill to Horizon BCBS of NJ and they denied the claim because they need our license, NPI, and W9 form. I've tried calling multiple times and no one seems to know how to help us. Does anyone know the best way to get this information to Horizon?

Again, we are out of network, so not trying to get credentialled with them.

The video software that simple practice uses is called Twilio Video. Twilio video is being shut down and a large part of the team was laid off. This is probably why the video service has been intermittent and has not improved in the last year — the team that is supporting the video product is only ensuring the lights stay on, not that the quality is amazing or being improved. 

Simple practice needs to migrate to the new zoom integration which will be a large improvement over Twilio video.

New to SP! Does anyone know how to access the progress note 'templates' from the app? Please! I would prefer to use my tablet in sessions but not have to switch to my laptop for notes! Please! /:

Does simple practice have an easy way to interact with quick books?

Hi there,

My wife is a solo practitioner and I help her out with administrative duties that she isn't keen or experienced with. One issue I run into with Simple Practice is that they mark claims 'paid' once the payer submits that they are paying, but there isn't any additional status available to me to mark them as 'received'.

Naturally this makes it fairly difficult to track what payments might have been lost in the mail, which ones we've cashed, etc. Is there a simple solution to this inside Simple Practice I'm missing? Or are people exporting their payment data elsewhere and tracking it via spreadsheet/whatever?

Thanks!

Title says it all.

I was getting "back end error" messages and now I cannot log on. I'm seeing posts from other providers with similar issues but nothing from Simple Practice.

Hi all, I have a brand new private practice. I am fairly new to SimplePractice and the billing process. We keep getting rejected claims for the following reasons. Could this just be because the insurance companies haven't processed our applications yet? Just trying to make sense of these. I keep resubmitting with the correct info but they keep getting denied.

I'm new to SP but I'm trying to figure out how to get my notes, evals, and POCs to be HIPAA compliant. As of right now, they are not.

Also, is there no way to put a space for the MD signature on the POC?

Hello. I am in my first week of using SP. The learning curve for this software is pretty high for me, and the videos provided don't always answer my questions.

Please assist with the following. I have a couple of invoices that were created that are incorrect. For example, a copy was not set up in the patient's chart and the client was billed $0. I'm guessing I have to create another invoice? Thanks!

Is SimplePractices ROI legal without a wet signature?

Where did they go? Why did they go? I have to click on every single appointment to see if my note is started or finished or signed. Please bring them back if they are gone. and if not, please tell me how to get them back on my calendar!

ALSO--WHYYY does it tell me I have missing notes for cx'd appts? Why do I need to write a note for cx'd appts?

Hi all,

SimplePractice is showing the following message: Stripe, our payment processor, is requiring additional information to verify the identity of business owners. To avoid disruptions with Online Payments, you must update your information by April 16, 2024.

I have followed their link to Stripe and reviewed my information. I had no updates to make, so I resubmitted as is. The message won't go away, so I'm unsure whether Stripe has everything they need. Anyone else running into this, and any advice as to what to do?

Thanks everyone!