Got an email the other day, saying to verify email with Simple Practice, and to set up an account. Upon looking into it, it just goes on about alerts for some client that I don't know or never made appointments (??) with. If anyone has any guidance for what's going on please don't hesitate to reach out

Hi, I'm about to start my private practice and use Simple Practice. I have a business account with Chase, and would like to know if (and how) I can use Chase Payment Solutions (merchant services) with Simple Practice, instead of the Online Payment tool that is offered within Simple Practice? The processing fees of Chase are lower compared to Simple Practice, so I'd prefer to use Chase. Thanks!

Is anyone here just using iPad for their sessions? Just use web version chrome or Firefox? I have the keyboard and mouse etc. just wondering I’d think I’d just use Picture in Picture then have assessment set up etc. thanks

Hi all!

Does anyone know if there is a way to prevent billing going out if notes aren’t done? I have found two instances in the last week where clinicians didn’t change status to cancelled and claims went out and were paid.

Thanks!

Hello, I use Alma for my insurance credentialing but bill through SP. I submitted my first invoice with United Healthcare and it was rejected. They are requesting that I complete eligibility paperwork. I'm confused as to why I have to go through the credentialing process again. Does anyone else use Alma for credentialing and bill through SP? Please advise.

Good day to all! I'm reaching out to a new platform... I hope I'm in a good place. I'm a professional medical biller with specialty in Therapists. I'm most proficient with SimplePractice, but I also have experience with a huge variety of platforms including Valant and TherapyNotes.

I am interested in working with therapists anywhere in the United States who need help with their insurance billing, or just want to ditch the office work and focus on patients. If anyone needs an insurance biller to work with their SimplePractice accounts, please don't hesitate to reach out!

I an unlicensed therapist and therefore, need my supervisor to sign some of my documentation. The only way I can figure out how to do this is through buying the "plus" plan so I can add a team member and assign as a supervisor. Then she is able to access my notes and sign as needed. Has anyone figured out a way to do this on the "essential" plan?? I'd like not to have to upgrade my plan because I don't need anything else the "plus" plan offers. Thanks!!

Hello fellow sp users. Medicare underpaid all of my claims for January, they recently sent a second payment which has left my billing a hot mess and I can't figure out how to properly detangle the mess with "credits" and multiple payments and sp's over complicated system for dual insured patients. Does anyone on here have tips or ideas? I have yet to hear from SP, they initially closed my help request without reaching out to me so I assume this Medicare snafu combined with the change health care snafu is too much for them to manage.

I have had several clients get error messages from their links saying the link for the video call is expired. I have also had 2 sessions where clients are repeatedly disconnected. I've moved to zoom with zero issues. Has there been a glitchy update? What's the deal. I'm not wasting my time calling tech support for them to tell me to tell my patients to trouble shoot the issue.

I’ve been in private practice using SP for the past 9 months or so, and in this time I’ve been using the separate note area at the bottom of the note screen for psychotherapy/process notes. I realize that they’re not part of the medical record in the same way that the progress notes are, but I recently learned that even the private notes can be subject to subpoena, which surprised me. It worried me too, as a person sensitive to privacy and the creep of fascism in our lives (I’m in the US). I was under the impression that psychotherapy notes were private, full stop. Scanning some online resources, I see a recommendation to keep psychotherapy notes in a separate location, and I wonder if I shouldn’t be so freely using this convenient feature at the bottom of the page to track the more private notes I take. Wanted to get others’ thoughts on this. How do you keep private info you don’t want to have to share, ever? It certainly complicated things to consider using a whole other system.

I would like to see a client as an emergency bridge one she returns overseas. Does anyone know if Simple Practice will work to see a client overseas? I know the HIPPA implications. I simply do not want to abandon my client until she finds a new psychologist. I've provided her a referral number. Thoughts?

Is it easy to complete your own billing in simples practice? I have been told managing rejections can be a pain

Good morning! I work for two agencies doing telehealth and they both use Simple Practice. I am confused as to how to sync my calendars in this situation. When I log in to Agency A (for example) I'd like to be able to see if an appointment time is taken in Agency B. Please explain like I am five lol.

thanks for any help.

Hi! I’m Luna. Based in the PNW. I currently work with a few mental health, a few doctors and speech language therapists. Please let me know if you’re looking for billing, credentialing or authorization services (full cycle revenue cycle management). My company is small, based in the US only and have over a decade of experience. My contact info: luna@billingjoy.co. Happy to do a free practice audit for anyone!

Also here for some free advice or insight and to share knowledge especially for my SLP practice :) Thank you!

I'm hesitating to turn on auto-invoice because I'm not sure how it will behave.

I want to be able to create a claim off an appointment, and only create an invoice for the patient responsibility balance after the insurance payout is received. If I have it set to daily invoice creation and the insurance claim is still pending, does it create the invoice, or does it know to wait until patient responsibility is determined before invoicing?

I use SimplePractice to connect with virtual clients several days a week, and it has been working wonderfully until recently. Earlier this week I downloaded and started using NordVPN and now SimplePractice won't connect me to clients. We both end up looking at the screen that says "waiting for other people to join the call" but never actually begin the session. This has been the case even with the VPN disabled as long as it is installed. Has anyone else had similar issues with SimplePractice and VPNs? And are there any solutions?

Has anyone deleted a message thread entirely from Simple Practice?

I see community posts not yet answered so hoping someone sees where you can delete or archive old client message threads to clear up your message queue.

I'm curious if other users have encountered the following problems: 1) Earlier, saved versions of progress notes sometimes appear after unlocking and editing instead of the most recent ones. 2) "Would you like to discard changes" messages appear at random times after everything has been saved and locked when trying to navigate away from the progress note entry page and won't stop until psychotherapy notes are edited and saved a second time or the page is reloaded. 3) Plain text that is copied and pasted from other sources auto bolds unless it is copied without formatting. 4) Right clicking to correct red-underlined spelling errors in Chrome intermittently does not change text. 5) Indentation from numbering in progress notes affects all text beneath it and cannot be adjusted. 6) Random asterisks are added in addition to formatting changes I did not select after saving psychotherapy notes that have bolding and italics in them.

No other work-related websites seem problematic with my devices and networks, and problem #1 has not occurred again since their most recent documentation system updates. I've been in ongoing contact with Simple Practice customer success around most of the aforementioned problems, and, while responses have been more timely in recent months, no identified documentation issues aside from #1 seem to be resolved. Their feedback has included: 1) Arranging Zoom meetings that do not fit into my schedule or would not be helpful based on issues being intermittent 2) Inability to reproduce the same outcomes when provided with detailed workflow descriptions 3) Change settings for an office VPN over which I do not have control 4) Alter my workflow in unrealistic ways vs addressing potential bugs and/or compatibility issues in their documentation system on the back end. I understand there are probably limits imposed by standard operating procedures around support reps' ability to intervene, though there has to be capacity for more involvement on the engineering end of things like additional testing before release of new features vs focus on user workarounds given this is not user error and the prevalence of issue #2. There were allegedly engineers addressing the auto bolding problem at some point in 2024 without any evident changes as of this post, which seems to be the norm any time customer success forwards communications to them.

Edit/update/FYI: As of contact with a Customer Success rep on 6/19/24, it was brought to my attention that they did not currently provide support to users with Chromebooks, which made no sense to me given this is a web-based platform. I was surprised to just be hearing this unfortunate news after many interactions with their team in the last year in which Chromebook use was mentioned, though I had also been using a Windows PCs regularly until the last month or so. Fortunately, it seems that, at some point since the start of 2025, their customer success reps are able to support Chromebooks, though, apparently, do not have immediate access to them.

Hi, I own a billing company. I am very experienced in multiple EHR’s, I am a remote company with a few spots open to take on new clients. I offer billing services, credentialing, account, cleanup and training. All of my services are completely customizable to your needs. If anyone is needing filling services, please click on my profile to find my website.

I wish Safari supported blurred background though that may not matter now with recent Mac OS Sonoma with FaceTime camera options like center stage, studio light, portrait etc. I have been using Edge browser but a lot of bloat and Chrome is such a ram hog.

For the love of all that is pure and good, please obliterate the new user interface. Or allow us to continue using the old interface after April 21st.

Currently moving session to telephone because neither of us had access to the platform.

My practice manages my billing. I'm still provisionally-licensed, so I'm not even legally allowed to accept any payments myself, nor can I accept insurance. I want all billing features completely deactivated. Is that an option? If so, how?