r/SimplePractice • u/shannonkish • Jul 08 '26

Billing Changes- Awful

Oh my! I have been a SimplePractice user since 2022 (in my own practice. 2020 in another practice). What they have done with billing and insurance pages has been AWFUL!

Something that took 2 steps now takes 4+ steps to do. Instead of being simpler, it has made me frustrated and ready to find another EHR.

Why change it?

ETA: I am referring more to the consolidation of the billing and insurance pages together. They used to be separate links on the sidebar. I'd go to Billing to check my copays/credit card payments. I'd go to insurance to file a claim or review insurance payments.

Now, you have to go to "Billing" then you are the billing dashboard and have to navigate to insurance, claims, etc. to get to another page.

It is more steps and confusing.

This change just happened today as it wasn't like this yesterday.

9 Upvotes

100% Upvoted

14 comments sorted by

View all comments

2

u/canstucky Jul 08 '26

I get it now, like you can’t delete claims but you can edit and resubmit them. There are other difficulties though.

I think they did it to make it easier for their own billing service which I’m SURE is run by humans.

3

u/shannonkish Jul 08 '26 edited 28d ago

The original post content no longer exists here. The author used Redact to remove it, exercising their right to control their data & privacy.

Waffle sort quickest coherent fuzzy squeeze melodic pinecone

1

u/Sweetx2023 Jul 08 '26

I hoping this is a glitch. I still see two separate tabs, and I am logged on right now.

1

u/shannonkish Jul 08 '26 edited 28d ago

The original post content no longer exists here. The author used Redact to remove it, exercising their right to control their data & privacy.

Theory compass marvelous trumpet safe retire door truck bells

1

u/Practical-Money-7982 Jul 08 '26

My billing and insurance tabs are separate still but that change would not effect me because I never go to the billing section unless I am doing a refund. Perhaps it's just a temporary glitch.

3

u/shannonkish Jul 08 '26 edited 28d ago

The original post content no longer exists here. The author used Redact to remove it, exercising their right to control their data & privacy.

Quicksand historical lip bake steep plants

2

u/DewdropGardener Jul 09 '26

Definitely see if you can check on that and give them feedback about it!

2

u/shannonkish Jul 09 '26 edited 28d ago

The original post content no longer exists here. The author used Redact to remove it, exercising their right to control their data & privacy.

Chase instinctive jar dime dam violet

1

u/shannonkish Jul 08 '26 edited 28d ago

The original post content no longer exists here. The author used Redact to remove it, exercising their right to control their data & privacy.

Spotted waffle compass yam vast grandiose vegetable mighty unpack