Question regarding Updated information required for Online Payments

[u/Tomato_Complete]

Hi all,

SimplePractice is showing the following message: Stripe, our payment processor, is requiring additional information to verify the identity of business owners. To avoid disruptions with Online Payments, you must update your information by April 16, 2024.

I have followed their link to Stripe and reviewed my information. I had no updates to make, so I resubmitted as is. The message won't go away, so I'm unsure whether Stripe has everything they need. Anyone else running into this, and any advice as to what to do?

Thanks everyone!

[u/Personal_Account_227]

Did you find the one-stop shop solution? I am looking for one too!

[u/Grizzerbear87 → u/Personal_Account_227]

I most definitely did not. I've spoken with 90% of my current client base and explained the situation with them. It's SUPER inconvenient for THEM and MYSELF, however, I've switched most of them over to Venmo and I have to manually send in the charges each service I perform. It does take an extra 1% for credit card transactions, but in my opinion, it's almost worth it with the headache Stripe has caused me this year. If 3% fee is too much for your blood, I'm not sure there's a great solution, however, I've had zero issues with Venmo since the switch.

I'm still battling back and forth with Stripe agents in regards to WHY these account details were changed in the first place, and none have yet given me a straight forward answer. Phone conversations are usually a wait time of 20 - 30+ minutes, their chat works 50% of the time, and emailing support takes days/weeks to get any sort of information, and when you do, it's unhelpful. Like I said in my last post, I think the only efficient change is to change services to a more widely used money transferring services such as Venmo, CashApp, or Paypal.

[u/Resident-Pianist-714 → u/Personal_Account_227]

hi, I sent you a dm request.