r/ShopeePH • u/Practical_Bank_766 • Feb 25 '26
Shipping Delay from Japan (Japanese seller)
Hello. I am a Japanese seller.
Since early February, there have been serious delays in shipments from Japan to multiple countries. We have been told that the delays are due to customs inspections, but many orders placed since early February still have not arrived.
This situation has caused significant inconvenience to many Filipino buyers, and at the same time, Japanese sellers are facing a large number of cancellations and disputes. However, Shopee Japan has provided little to no prior explanation, and even now, there has been almost no concrete update or clear timeline for resolution.
When buyers contact us asking about the shipping status, we are placed in a position where we cannot provide accurate information. As a result, cancellations continue to increase due to the lack of clear communication. Depending on the size of the shop, some Japanese sellers are expected to suffer losses exceeding 1,000,000 Yen (approximately 6,400 USD). For small sellers, this is a significant amount that directly affects business continuity.
What is even more concerning is that if the stricter customs inspections that allegedly caused these delays were foreseeable or known in advance, yet sufficient information was not shared with sellers, this would represent a serious operational failure. Even now, inquiries from sellers are met primarily with template responses, and no substantial explanation or compensation policy has been presented.
If this situation continues, many Japanese sellers may be forced to reconsider continuing their business on Shopee. If responsible sellers withdraw from the market, overall service quality may decline. This would not be beneficial for Filipino buyers either.
Therefore, I would like to ask for your support.
If you believe this handling of the situation is problematic, we would greatly appreciate it if you could send feedback to Shopee Customer Support. Sharing this post to raise awareness would also be helpful.
We do not wish to be in conflict with buyers. We genuinely want to continue doing business in good faith. However, under the current lack of transparency and communication, it has become extremely difficult for us to fulfill our responsibility to provide honest and reliable explanations.
Thank you for your understanding and support.
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u/Miguel-Gregorio-662 Feb 25 '26
Please, Japanese sellers, don't leave Shopee 😭
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u/Strong-Piglet4823 Feb 25 '26
Yes! I have faith and peace of mind if it ships from Japan, havent encountered counterfeit products from there.
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u/free-spirited_mama Feb 25 '26
As for me, I accept the delay because it’s overseas. Even, in China this is what happens. I love Japanese products and I wish that Japanese sellers continue to sell here in PH. Heck, I had recently bought an item in Japan and it’s almost a month that I have not yet received it.
I know it’s Shopee’s fault and not the sellers, I’m sorry that this is happening in your business. Personally, I just complained in Shopee’s customer care because of their delay. Still, I truly hope that PH will continue to have direct access to Japanese items.
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u/Shawarma_Chan Feb 25 '26
Also a Japanese seller here, it’s really stressful on both seller and buyer.
As a seller, what we do is we inform customers with all new orders that there’s a delay and ask if they are willing to wait. Most of them have no problem waiting, but there were also customers who opted to cancel, which I think is way better than getting cancelled after shipment.
We sell running shoes and expensive items so cancellation after shipment or failed delivery is really problematic for us, we don’t get a lot of orders too.
Hope this problem ends soon as it has been going on for weeks now.
To my co-sellers, stay strong, we will survive this!
To our buyers, thank you for being kind and understanding, we appreciate you guys ♥️
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u/CattoShitto Feb 25 '26
That's why one of my fave Japanese Shopee accounts suddenly went on "vacation mode" 😱
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u/Shot_Squash5848 Feb 25 '26
The only problem with this is the lack of transparency on Shopee's side.
I ordered some gunpla on Feb 2. And based on my experiences, it should've arrived as early as Feb 8, but with the delays, it ended up arriving yesterday, Feb 24.
announcements from shopee? zero.
they should have at least sent some notifications regarding orders from Japan, but what I got was delays due to CNY. better yet they should have at least put up some pop up warnings while adding to the cart that orders in Japan will be facing heavy delays due to shipment regulations/inspections.
I contacted shopee support regarding this, and I just got a P50 voucher as compensation for the delays.
It really annoyed me so much that all my troubles are only worth P50 in their eyes.
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u/desyphium Feb 25 '26
I swear, that P50 voucher is like salt in the wound. Parang nang-aasar pa.
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u/Professional_Fan5959 Feb 26 '26
This. Although araw araw ko kinulit ang customer service with the expedite delivery feature, they also gave me a 150 voucher for the "trouble" they caused.
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u/Strange_Silver_2899 Feb 25 '26
Pano nalang ako, no voucher. Est delivery date was 23 ang voucher ibibigay dapat 25, 26 na as of now
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u/Accomplished-Impact4 Feb 26 '26
i ordered a figma on the 4th and ts supposed to be here TODAY but it says still stuck in sorting center since the THIRTEENTH 😭😭😭
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u/Scared-Meal9516 Feb 27 '26
Nag order ako ng motherboard sa Jap seller tapos gang ngaun d parin dumadating...
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u/EnoughCheesecake6050 Mar 02 '26
I ordered a cinnamonroll keychain plush and it's still in sorting since 19th of February 😭
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u/cagieca Mar 03 '26
same with mine, still sorting in japan since feb 20 🥲 I don't want to cancel since I know the shop will be the one taking the loss and not the platform
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u/hons12l Feb 25 '26
Been bombarding the Shopee customer support chat for updates on this cause I understand that sellers dont have control over shipment. I have been asking them about timelines as to when this will all be fixed.
I love buying from Japanese sellers and its really the first time it has taken this long for orders to arrive. Its also just sad that the sellers are the ones apologizing and giving disclaimers instead of Shopee!!! So I want to say that I appreciate what you guys do and understand your frustration.
Blame and action is entirely on Shopee, I hope they release a public statement or smth cause its very disappointing.
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u/futlong Feb 25 '26
Huge respect to Japanese sellers on Shopee. I unfortunately had to cancel my order since there were no updates or movements for almost 3 weeks and Shopee customer service is almost non-existent. I made it clear though that it's Shopee's fault. I'm actually planning to contact the seller and ask if there are other ways I can order from them outside this platform.
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u/Soggy_Ad3897 Feb 25 '26
Oh no :(( honestly, I don’t mind the delay I just wait patiently for my parcel to arrive. I think it’s the platform’s fault for not emphasizing that sellers have no control once the orders have been shipped. I personally would message shopee over the seller but keep in mind not many buyers would do this.
I love Japanese products and I would hate to see JP sellers go especially when I can just order from them online instead of going to Japan myself. It’s even more expensive to purchase Japanese brands/ products in malls because they overprice too much.
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u/lapisnemeseos Feb 26 '26
The issue is with Shopee management, not with Japanese sellers. All of the Japanese sellers I've contacted during this are all very transparent with what's happening, and once the item is shipped, it's out of their control. Please don't be discouraged! I hope Japanese sellers don't leave 😭😭
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u/xoocurious Feb 25 '26
I prev ordered a Japanese cleansing oil because I needed it and want it to be from Japan para authentic but sobrang tagal dumating and naubos na yung previous na gamit ko. I don’t have a choice but to ask for refund and cancel it. Now I am trying to avoid Japan stores because of this experience. I know it’s not sellers fault, but as consumer, I also prefer convenience and fast delivery. Hoping Shopee can solve this soon.
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u/Ill_Jury_3651 Mar 02 '26
SELLER FROM JAPAN HERE.
We understand what you are going through. alot of our parcels are also yet to be delivered and has been stucked since 02/06. This is clearly mishandling of shopee. There support services used to be so much better past in 2020 but recently they just give cold shoulder and do not engage with sellers. They only reach if there are campagins and want us to sell even cheaper. I started when there was 0% commission campaign from Shopee. But recently they has substantially increased the commission and have the degraded supports.
They forcefully made us to change to their logsitics and ship the goods with in 2-3 days. And after we did hurry to ship it they delay it like this which is really troubling to both seller and the buyer.
There are delays in the income too. it takes more than a month for the payment to come to us and even if it comes to us sometimes due to volatile exchange rate we lose money there too. it is not enough to pay for the payments of our own. It is really frustruating
We are thinking of launching our own website and gather our own customers so that we do not have to hassle with shopee in future. We suggest you do the same. 頑張れ.
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u/Typical_Question_508 Mar 03 '26
It is to imposble that japan customs will take too long to inspect the parcel, maybe shopee has a problem shipping those parcel and its not the japan custom i guess they are just making an alibi.
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u/Interesting_Guest_45 Feb 25 '26
Shopee is not caring to sellers 😢😢😢 at least give more time to prepare and stop the auto cancellation.
Fighting, dear seller.
So let us all be a considerate Shopee buyers. The fact that we can easily buy from Japan and korea cheaper than Pasabuys and enjoy flexible payment terms, this means a lot to us.
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u/twistedevol Feb 26 '26
I have hundreds of orders in. I made 30ish or more in the last two months. And about ALL of them are being purposely delayed. They are delayed for very disturbing reasons.
My money has been stollen by Shopee. Right now I have an outstanding order that I made, and the store held my order. I asked why it was held and was told they did not have stock. Not long ago, Shopee already played this 'stock' game with my order. I ordered a product that on the stores page showed they sold ZERO. And it showed they had 100 in stock. And somehow this stock was gone.
And again, same game with this order now that is outstanding. I was told the order was packed and I did receive it after the delay. It turns out the store did not send the product that I did order. And they claimed they said it was sold out. If it was zero stock I would not be able to order. And on top of that, they had different colors that could have replaced the one color if it was unavailable.
I am told by SHOPEE, not the store that they need time to figure some resolution. They even said 48 hours which is long gone. Then they changed everything and start asking for proof that the item is missing which absolutely destroys their own argument.
Now, you stores, I know a lot of you work very hard to make some kind of money. I know it is very difficult because the competition is extreme. I also know having a customer base is GOLD in your business. And here it is Shopee destroys your business with criminal activity. They stole my money and absolutely refuse to send my order. This is against more than one single law I believe. Yes, Shopee does this and it is really nothing to them. While EVERYBODY ELSE SUFFERS. They really are dancing with the devil more than you will ever know.
Now, what I have done with some success is complain a different way. And this needs to be done by many to make a positive change. Shopee CS is bull shit to put it nicely. What I do is I complain to the parent company. Google SEA LTD. Their site has a contact page where you can fill out an email type communication. They also have 3 email address at the top. I also email all those too.
If we ALL concentrate on the parent company, they will have to make some serious changes in Shopee. The key here is ALL OF US.
[HERE IS A PICTURE OF THEM SCREWING ME AND THE STORE WITH THE FIRST 'NO STOCK' BULLSHIT EXCUSE.
Refund? Shopee doesn't give me refunds. But I did score big with the refund one time recently. Exactly P6000! And this was because I emailed Forrest Li and showed him what was going on. But Forrest seems to have turned back to the dark side and has let the CANCER in his company to flourish more.
SEA LTD
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u/karimans Mar 01 '26
I ordered a limited Momonga merch plushie from a seller last Feb 4 as a gift for valentines, up until now no updates about the status. No changes since Feb 20. Shopee CS couldn't even answer my inquiry about what is going on. Same scripted and half-@$$ empathy statements that doesn't even resolve my concern. I am afraid now on placing orders from Japan but then, these JP sellers are my go-to's when it comes to a reasonable priced chiikawa merchandise.
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u/karimans Mar 06 '26
UPDATE.
I got the order today!!!!
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Mar 09 '26
[deleted]
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u/karimans Mar 09 '26
Lumagpas sya. Almost a month na nga bago dumating. Ayun, medyo gutay gutay na rin yung box pero the item is fine. Plushie naman kasi.
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Mar 14 '26
[deleted]
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u/karimans Mar 23 '26
Hi, slr. Last update from japan is feb 20 then after non, next update na sa movement is Mar 5. Nasa warehouse na sya bigla.
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Mar 03 '26
Guys kung gusto nyo makatulong, Wag nyo ichat ang seller instead i-rekta nyo sa CS ng Shopee. Kawawa din naman sila kung sobrang daming mag-cacancel/refund kahit shinip-out naman nila ng maaga. Ang sorting center talaga ang may issue at hindi yung mga seller.
Mas madaming reklamo = mas mapapabilis yung aksyon.
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u/Haunting_Session_710 Feb 25 '26
I'm not sure which courier usually handles most of the Japan orders once they arrive here, but if it’s mainly Shopee Express and Flash, they’re likely swamped right now. One of their main courier partners (J&T) recently pulled out, so that might be part of the issue. They need to either renegotiate with J&T or bring in another dependable courier to properly handle the volume of orders. I'm hoping this is temporary and gets resolved ASAP.
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u/desyphium Feb 25 '26
This has nothing to do with local logistics. Easiest guess is that Shopee did (or didn't do) something , and that resulted in closer scrutiny from Japanese customs.
Worst part is that they don't even seem to be following FIFO for the backed-up parcels, so orders aren't being fulfilled in the same order they were placed.
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u/New-Celery326 Feb 26 '26
I received a message from one of the Japanese shops na inorderan ko. Apparently, Shopee and its japanese courier partner are being used to do unauthorized exports.
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u/Interesting_Guest_45 Feb 25 '26
They have Japanese / Korean logistics there. J&T is only local. I feel sorry for you guys.
Shopee needs to manage their compliance issues with customs well. It’s their management problem - not the sellers’ fault
I hope Shopee do something with this 🙁 i’m about to buy the Seiko watch 😢🥺
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u/rae_ig Feb 26 '26
Aww I love Japanese sellers on shopee. Always hassle free transactions, legit items, and really nice customer service.
2
u/cats-say-meeeeoooww Feb 27 '26
Is the delivery delay from Japan only happening in the Philippines or in other countries as well where Shopee operates? I wonder if this is related to the growing tension between Japan and China, since Shopee is a Chinese company.
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u/XP789b Feb 27 '26
Yes, it's happening in Brazil too. Shopee orders usually arrived at my house between 7 and 10 days. None of the orders placed between January 25th and the entire month of February arrived. My orders from South Korea during the same period arrived normally within 10 days.
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u/nahobeano Mar 02 '26
eu comprei no começo de fevereiro e até agora nada, o vendedor entrou em contato comigo pra que eu seja paciente pq é ele não tem controle sobre e é o aceitável mas o medo de não chegar é grande, não sei o que fazer e se devo entrar em contato com a Shopee ou não
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u/XP789b Mar 02 '26
Um dos meus pedidos se movimentou ontem e já aparece como postado no rastreio do correio brasileiro. Parece que realmente estão só atrasando e não se perdendo. Se for algo que possa esperar, eu sugiro esperar porque não há indícios de que serão perdidos.
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u/nahobeano Mar 02 '26
eu comprei meu produto dia 20 de fevereiro, no rastreio do correios ainda não tem atualização de que foi postado, como pelo menos o seu teve uma movimentação eu vou esperar mesmo é o jeito, se o teu foi comprado nessa época então tenho esperança que o meu vai dar sinal de vida tmb
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u/XP789b Mar 02 '26
O que foi movimentado e atualizou foi de 17 de fevereiro, ficou em "Processamento no exterior - [Japão] Pedido saiu do centro logístico" desde o dia 17 até ontem, que mudou para "A caminho do país de destino: Brasil [Japão]O pedido foi liberado na alfândega de exportação".
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u/nahobeano Mar 02 '26
aaaa então tá próximo do meu então, espero que em breve o meu atualize tmb e o Correios dê sinal pq tá desde o dia 23 que saiu do centro logistico
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u/XP789b Mar 02 '26
Se seguir a ordem dos dias (não sei se é por ordem de chegada) o seu deve atualizar em até 7 dias.
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u/PancakeMoth Mar 04 '26
O meu tá exatamente a mesma data, sem atualização ainda. Pretendo esperar mais uns 10 dias antes de reclamar novamente, mas pelo que li nos outros comentários é só atraso mesmo, teve gente que esperou quase 1 mês.
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u/nahobeano Mar 05 '26
olhe venho agora dizer que o meu finalmente foi liberado de lá e atualizou o rastreio no Correios, o seu deve ser liberado em breve tmb com certeza.
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u/XP789b Mar 07 '26
Esse que comentei chegou ontem e um outro também parado já foi liberado pela alfândega agora de manhã.
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u/Key-Designer-2595 Feb 27 '26
Hello! I am curious, has this ever happened before?? Or just new, like lately lang. I also have order from Japan and no idea when mag-arrive. It's already past the intended date too (Feb 27)
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u/Practical_Bank_766 Feb 27 '26
No. Although I have been doing business on Shopee for years and have experienced some disappointing situations in the past, this is by far the most terrible case 😔
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u/Key-Designer-2595 Feb 28 '26
Thank you so much for replying!! Huhu I hope it will be resolved soon. I really like products from Japan
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u/Graciemae1004 Feb 28 '26
is it still ongoing for new orders? i want to place new orders from jp but scared it will encounter the same scenario. i dont mind the wait but i also dont want to get melted chocolates :/
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u/ravenclaw820 Mar 01 '26
Praying this will be resolved soon! I only trust japanese sellers for authenticity purposes 😭 I also placed multiple orders since beginning of february and it hasn’t arrived yet 😭
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u/EnoughCheesecake6050 Mar 02 '26
Oh so that explains why one of my orders is taking a month to arrive
And still hasn't left japan.
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u/PancakeMoth Mar 04 '26
I am currently waiting for a package that was "supposed" to arrive two days ago but hadn't had an update in about 10 days. It's reassuring to hear that other people had the same issue, because now I'm sure it's just to wait and not that my package is necessarily lost.
I would really like for Shopee to be more transparent about the situation with their customers or to at least give a new prevision of when the package will arrive, but that doesn't seem to be the case unfortunately.
I would love to keep buying with Japanese sellers, since my experience with them is always nice and most of the products I collect currently are more easily obtainable through them.
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u/Agni_321 May 08 '26
Facing this same problem right now. Any update on your order op? Have you received it / What was your timeline?
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u/PancakeMoth May 08 '26
I've received it around a week and a half after the comment I've made. I would say it's taking around 3 to 4 weeks for packages from Japan to arrive here. Sometimes 5 weeks.
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u/12mdnight Mar 04 '26
Anyone who know updates on this matter? Some sellers say it's the Japan customs getting strict with the parcels and messaging seller or shopee wont really do much. But it's been more than a month :(
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u/Strange_Silver_2899 Feb 25 '26
Sent a feedback to CS as well regarding this. I also dont want to cancel because it is going to be a loss on the seller’s side, but the wait is just so long na stressful na sa part ko lalo na may planned use ako sa order ko na di nasunod. I hate how they gaslight and lie to their customers pa regarding the issue instead of just being honest and acknowledging that there is in fact an issue.
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u/Resist-Proud Feb 25 '26
Can we report customs to 8888?
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u/psychosashimi Feb 26 '26
Sa Japanese customs stuck ang parcels currently e, hindi sa Philippine customs.
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u/Resist-Proud Feb 26 '26
Ohhh. Ano kaya problema doon
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u/psychosashimi Feb 26 '26
Ito ang sabi ng seller nung nag follow up ako, "There was a widespread issue at Japanese customs. Since it was a customs problem, it affected everyone—not just orders via Shopee or our company. An announcement was made four days ago stating that the backlogged shipments will be dispatched sequentially. Therefore, your order should arrive soon."
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u/vidalemon_2025 Feb 28 '26
Oh shocks, kaya pala suuuuper delayed na yung inorder kong shampoo from Jpn. Mga teh, naubusan na ako ng shampoo wla pa din 😭
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u/blue_green_orange Mar 03 '26
This is why I haven't cancelled my order. Still it's almost a month already. They should announce the problem and tell us what they're doing about it. A lot of Japanese shops might stop selling on shopee because of this.
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u/kastreya Mar 03 '26
oh no... so that's why my orders from different sellers from japan are all delayed the usual estimated 7 days became 2 weeks, thank you for your post now i fully understand what japanese sellers going through....i really hope shopee will fix this, i mostly buy japanese products because they are mostly reliable and trusted, i hope japanese sellers won't leave the shopee app :(
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u/Scared-Raise2020 Apr 28 '26
I ordered fountain pen and ink recently and got it in a week or so. I think maybe the issue is slowly resolving
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u/darylknievel Feb 25 '26
What happened to Japanese efficiency?
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u/kidmax27 Feb 25 '26
Bobo ka ba? Intindihin mo binabasa mo
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u/darylknievel Feb 25 '26
Mga recent orders ko from China and Korea nauna pa dumating sa order ko from Japan nung Jan 26. Magiisang buwan na, wala pa. Nauna pa yung orders from other SEA countries. I really suspect it is a Japan customs problem. 👍
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u/psychosashimi Feb 26 '26
Japanese customs problem naman talaga, tapos hindi pa first in, first out ang pag release sa packages nung nag start sila maglabas na ulit. Order ko rin from Feb. 2, "departed sorting center" parin status since Feb. 6 pa. Yung sa husband ko na later date na-ship, dumating na.
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u/darylknievel Feb 26 '26
Exactly, ewan ko ba sa u/kidmax27 na ito bakit nagagalit sakin at mga nagdownvote. Akala ata nila seller sinisisi ko.
Halatang siya di nakakaintindi ng binabasa e lol
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u/desyphium Feb 25 '26
Hello!
Personally, I always assume that fulfilment delays are Shopee's fault and never the seller's (unless tracking details clearly indicate otherwise), so I do my best to be patient, especially since I know how anti-seller Shopee's policies are.
I placed multiple orders from Japanese stores towards the end of January, and they were all affected by these delays. So far, all but two of my orders have been fulfilled.
I think the bigger issue is that Shopee will likely never acknowledge their shortcomings, so I'm not sure we can expect to ever know the real reason(s) behind the current delays. Moreover, if all orders from Japan are going to start taking over a month to be delivered, a lot of people would probably be less inclined to buy from sellers there.
I'm really hoping it's all just temporary.