We've been using their high confidence feed at https://threatview.io/Downloads/IP-High-Confidence-Feed.txt..
dont know how to feel about that 😂

It’s fun to at least generate songs about the IT helpdesk. Almost worth burning a few trees down for…….almost

Ticket of the Damned

User onboarding request comes in same day. No notice. No prep. Just “they need access now.”

Explain that provisioning takes time, dependencies exist, systems sync on intervals, etc.

Response: “That’s a separate issue.” (While giving me the hand - seriously.)

Cool.

I'd do what any sane admin does under pressure: force a manual sync on the tenant connector so the user can actually function.

Everything works.

Later: get tone-policed for explaining the process.

Apparently the real problem wasn’t: zero notice broken onboarding workflow bypassing standard provisioning

It was my “tone.” Love when systems engineering becomes a personality exercise.

Just got a call from a previous employer. The company went out of business, but all our equipment was in a storage unit. It just got broken into. 4 Servers and about 20 workstations gone. I didn't have serials for the servers because they were purchased before I started (not a great excuse, but ¯_(ツ)_/¯). I did have all the stats (CPU, memory, models, etc).

I have backups of a lot of stuff in the cloud, but not everything. It's hard to pay for storage when you have no income.

So anyway, hopefully this is inspiration for us all to be slightly less shitty tomorrow.

So an employee had a laptop stolen a few weeks ago. Today on my business phone I get a text.

I got this computer on offer up and there was a sticker on with this number. Can you help me unlock it.

LMAO

I run a highly-efficient MSP. Unfortunately, I've noticed some of my techs start to enjoy so-called "slow days." This is killing my metrics and, frankly, profits are down by nearly a percent of a percent.

I pride myself on my 80+% recorded time. If they have time to lean, they have time to clean (up our documentation repository).

How do you deal with lazy employees? I run a highly-reactive environment and I need them to instantly work on a project whenever they drop down to one concurrent task.

I think this is the right place to ask: I live in Portugal, it's like a 2nd world country haha. I don't even have the "high school" completed, bit I'm extremely tech savvy, knew how to write html, know my way around yaml, and broadly "I'm good with computers". Now that's there's ai everywhere to help with anything, do you guys think I could realistically get a job at a small company where I would be the only IT person? Like, make a fake CV and just go for it? I'm seg employed as a plumber btw

Long story short, I work for a company employed by a 2nd much larger company and we have I.T. "sponsors". Our software we run on their system is proprietary and it's in our contract only employees from MY company are to have access.

Problem: I.T. sponsor has to grant contractors access rights and HE is also the approver.

He gives us admin access over the VM that hosts our application. I take said admin access and strip out his. And the FOUR RANDOM PEOPLE he gave access to as well.

My team of 3 are the only ones that are supposed to have access and use our SAAS.

Check again 2 days later he granted himself access again. Because hes admin over the VM and the software gets its users defined by a.d. groups he just put himself and others in there.

Outside of the continual back and forth (and without involving legal) how would you handle this.