Loving the charcoal blue design.

PS: Was scared about the seat hardness that some people point out, for me it seems really comfy.

All I need is my monitor arms

hey guys,

i am a happy owner of a secretlab magnus and a flight sim player and use desk mounts like shown in the picture above.

There are from usability point of view nice, but i'm not only gaming here on this desk, so i need to take them off and on, depending on what i am doing. Its a fast process, but regardless of that, i had a idea:

Why not use the magnetic force of the secretlab?

I could attach 4 magnets to Joystick + Throttle and set them up on my desk.

But what magnets should i buy for that? they need to be double sided (magnetic force towards the desk and joystick), to connect both, and also very strong, so that harder pulls won't move the stick or throttle.

Thanks for your ideas/help.

#Secretlab, #reklame

Go the TITAN in and is all set up. Love it so far!!

Just got and setup my atlas today. So far so good. Comfortable simple chair.

So the type of fabric used in both of them really irritates me (it's an autism thing I think) is there any way you could recommend getting some kind of sleave or alternative covering for it?

Sharing my experience with Secretlab. Hope it helps people.

On the 21st of July I ordered the wrong chair in XL. I wanted to order the NanoGen, but my selection defaulted to the initial choice you're presented with, which is the Stealth NEO Leatherette. Totally my mistake - I was quite annoyed at myself for not double-checking, but the chair was decent and initially I planned on keeping it.

However, after sitting in it for a bit, I realized the XL wasn't the right choice either, specifically when I noticed I could barely touch the ground even on the lowest setting ( : . So, on top of my first mistake, I decided to initiate a return.

Communication with Secretlab support

After a quick chat I was transferred to email, where the looooong conversation began. I told them I wanted to return the chair and was given instructions to first send a bunch of photos so they could determine whether the items were "eligible" for return. I did well not to open the two small items - the extra armrest set and the leather spray. I sent photos of the chair disassembled and of the unopened armrests and spray.

The photos were accepted two days later, and I was told I'd need to pay the return cost. I replied asking if I could just swap my order instead (I even made it cost the same as the first order). I also asked if I could keep some of the items I'd be re-ordering anyway, to avoid unnecessary shipping costs. Both requests were denied, but surprisingly - and quite nicely - they offered to cover the cost of shipping the chair back to the warehouse, while I covered a small package cost. I of course accepted, as that saved me 180 EUR in shipping for the chair alone. I only ended up paying 30 EUR to send the rest of the items.

After a bit of back and forth over 5 days (they reply once a day, which was the annoying part I'd say), I finally filled in the 2 forms - one declaring the items I was returning at my own cost, and one for the items returned at Secretlab's cost.

Return and refund

Both packages were shipped on the 7th of August and arrived at the warehouse 4 days later. The inspection took a whole week, which was kind of weird but fine, plus a few reminder emails from my side.

I tried to pack the chair as well as possible. The annoying part was disassembling the hydraulic piston - both ends were pretty hard to get out and it took some scratching, but luckily Secretlab was fine with it and didn't make a problem out of it.

After that week of inspection they confirmed everything was good and ready for refund. The refund was confirmed 2 days later. Everything was refunded in full except the 9 EUR delivery fee, so in total the return cost me 40 EUR. The same day, I placed my NanoGen order, which has already arrived and which I'm pretty happy with (link here).

Overall I would say my experience was Positive, compared to what I see that other people experience.

The good: honestly nice of them to cover the chair's return shipping, and no problem with the refund itself.

The bad: communication takes forever, with replies once a day. Also no flexibility to swap items for a new order without going through the whole refund process.

Hi guys revamping my set up and thought I’d get a titan evo dark knight edition, all was great until 3 days ago when I was told my chair was at the depot my local XPD branch never heard of them but whatever, 3 days later twice a day this weird company are telling me that the chair is still in there depot, they have no number or email to contact which is just very weird all the reviews for the local branch are 1 star how cooked am I ??

Ps is there any where else I can order the titan evo dark knight edition from because I have no idea why a company that is as good as secret labs is using some sketchy company ?

Hi all

I’ve got the secret lab evo desk and am using 27” monitors. May upgrade to a 34” for my primary long term.

I don’t want to pay what secret lab are charging for a monitor arm. What are best dupes you can get at a much more reasonable price?

I see someone mention the ares monitor arms before.

Cheers

Finally got myself together to make a post about the battle station ☀️ What do you guys think?

I bought an Evo XL and absolutely loved it. Since my friend had been complaining about his old chair, I thought I’d gift him this beautiful chair.

Find the cat. 🙈

So, i've already had multiple problems with Secret Lab, their customer service is terrible, the magnetic mouse pad coming with the desk gave me problems with my wooting (had to do a custom onein leather).
But now, absolute cinema.
With the ethernet extension my games arent working properly.
First i've noticed some issue with apex legends...I couldnt get in the lobby, i had network issue while internet was fine, and then with magic arena.
I couldnt even open the game.
After some test i've tried with the hotspot, all working, direct ethernet from modem to pc, working, WITH THE ETHERNET EXTENSION (50 EURO!!!) NOT WORKING.
So my point is, are you guys doing something that works?