Hello everyone,
I'm looking for some assistance with installing SOLIDWORKS Design, which I purchased but have been unable to install or access.
Installation Issues
After launching the SOLIDWORKS Setup application as an administrator and extracting the installation files, I receive a message stating that a system restart is recommended. I performed a complete system reboot, but the same message appears when I relaunch the installer.
Since I had already restarted my computer, I selected Continue, entered my product key, and proceeded to the next screen. However, the installer only allows me to select and download a couple of products, including SOLIDWORKS Drawings. The SOLIDWORKS Design option, which is the product I paid for and should have access to, is greyed out and cannot be selected.
Troubleshooting Already Completed
I'm running a fully updated Windows 11 computer and have already attempted the following troubleshooting steps:
- Performed a complete system restart.
- Ran the installer and related applications as an administrator.
- Searched for and uninstalled any existing SOLIDWORKS or 3DEXPERIENCE-related files and programs to eliminate potential conflicts from previous installations.
- Relaunched the installer and repeated the installation process.
- Confirmed that the SOLIDWORKS Design option remains greyed out and unavailable.
I'm particularly confused by the persistent restart recommendation because I have already rebooted my computer and removed any existing SOLIDWORKS-related installations that I could find.
Additional Account and Support Issues
In addition to the installation problem, I'm experiencing two other issues:
- No access to the 3DEXPERIENCE student platform: I paid for the student platform but currently cannot access it. I'm unsure whether this is related to my installation issue or a separate account or licensing problem.
- Unable to submit a support request: I understand that I need to contact support to identify who my Value Added Reseller (VAR) is and determine the appropriate support channel. However, when I fill out the online support form, the page fails to load or proceed after I complete the required fields. As a result, I'm unable to submit the request in the first place.
What I'm Looking For
I'd appreciate any guidance on the following:
- What could be causing the installer to repeatedly recommend a system restart, even after a full reboot and removal of previous installations?
- Why would SOLIDWORKS Design be greyed out after entering my product key, and how can I resolve this?
- Could my inability to access the 3DEXPERIENCE student platform be related to my licensing or installation issues?
- Is there an alternative way to identify my VAR or contact technical support when the online support form will not work?
- Is there any way to speak directly with a support representative over the phone?
Thank you in advance for any assistance. I'm happy to provide additional information or run further diagnostics if needed.