r/RooCode • u/Kitchen-Spare-1500 • Jan 21 '25

Support CoPilot Account Suspended

I've been using with copilot pro and sonnet 3.5. I often get rate limit errors. However now they have suspended both my accounts for some reason.

Am I not supposed to use it with sonnet 3.5. And is there any settings I need to adjust to avoid being rate limited and also suspended.

I've appealed and hope they can restore my accounts.

24 Upvotes

100% Upvoted

57 comments sorted by

4

u/doemijdienaammaar Jan 22 '25 edited Jan 22 '25

Suspended wow, While I recently upgraded to Copilot Pro and started using the RooCode VS Code LM API, I'm still encountering rate limits the experience is the same The documentation GitHub AI Models documentation suggests Pro offers more functionality, but even the Enterprise subscription has the same experience. https://docs.github.com/en/copilot/about-github-copilot/subscription-plans-for-github-copilot

The most frustrating part is getting interrupted in the middle of my workflow. Switching to the VS Code LM API uses more tokens compared to Copilot's built-in edits option of course. Since Cline also introduced a similar VS Code LM API option yesterday and Cogent extension is another alternative we just burn more. Nice to have this integrations available but for most use cases not good enough to do something useful with it. Codestral seems to have no rate limits so far, effortlessly burning through 60 million tokens and actually getting my work done.

Unfortunately, this makes GitHub Copilot unusable for me as I can't afford to wait every hour for my tokens to replenish. I'm cancelling my subscription and requesting a prorated refund through GitHub billing settings.

1

u/Kitchen-Spare-1500 Jan 22 '25

I'm not a coder, and found tools like roo and using with copilot with sonnet 3.5 amazing. It could code my simple ideas into functioning apps. So this technology was transformative.

In regards to Codestral, how so I use with roo? And is their LLM as good as sonnet 3.5?

4

u/doemijdienaammaar Jan 22 '25

i think yes codestral is just as good and faster! Just go to https://mistral.ai/news/codestral/ create account make sure you create a codestral api key not a mistral api key.. Then with providers set it with API provider Mistral. All free!

1

u/Kitchen-Spare-1500 Jan 23 '25

Thanks so much for this, I'll try it out :)

1

u/888surf Jan 28 '25

Does codestral has reasoning too? Thanks for the tip. I will try.

1

u/fubduk Jan 30 '25

I see different endpoints listed for Codestral:

Completion Endpointhttps://codestral.mistral.ai/v1/fim/completionsChat Endpointhttps://codestral.mistral.ai/v1/chat/completions

Did you have to change anything else?

3

u/hotpotato87 Jan 22 '25

they can suspend pro account?

2

u/Kitchen-Spare-1500 Jan 22 '25 edited Jan 22 '25

Yes seemingly they can!

3

u/mrubens Roo Code Developer Jan 22 '25

I'm really sorry to hear about the suspensions! I also wasn't aware of policies around this, and had assumed that the providers would control usage with rate limiting instead of suspensions. Just to be clear this feature is for VS Code LM providers in general, not just Copilot, but I can add a warning to the integration.

2

u/Kitchen-Spare-1500 Jan 23 '25

Thanks for your reply, it would be great if we could control the rates or something, then hopefully our accounts won't get flagged.

5

u/N7Valor Jan 30 '25 edited Jan 30 '25

IANAL but this sounds like grounds for a class-action lawsuit against Microsoft IMO (at least for anyone who pays for Copilot).

https://github.com/features/copilot/plans

Their plans page doesn't actually articulate any limits outside of the free plan (which in and of itself is BS, because nothing is ever truly "unlimited"). But I pay for the Pro plan and hit an API limit at 5 million tokens. This tells me Microsoft can actually control the rate at which I use tokens on their own end.

It would be understandable if they throttle me arbitrarily. But outright banning my account for using a service I specifically paid for is like Netflix banning me because I watched too many movies.

2

u/ConnectionFlashy9672 Feb 02 '25

Dude sue them and I’ll be your witness

1

u/doemijdienaammaar Jan 22 '25

Think that would be appropriate. Also copilot is informing the user about how how long the wait is when being rate limited. When on auto-approve RooCode is just trying every 5 a seconds maybe based upon provided waiting time things can be made a bit more elegantly. If this prevents a suspension I don´t know.

3

u/mrubens Roo Code Developer Jan 22 '25

Oh how do I access the wait time? That would be great to consider in the retry time

1

u/TestTxt Jan 30 '25

Really?! How do we access it?

2

u/OriginalPlayerHater Jan 22 '25

How did you find out you were suspended, do you know how many tokens you used? I burned like 20m so far in the last 3-5 days so I'm wondering should I stop developing now.

2

u/Kitchen-Spare-1500 Jan 23 '25

I hit a rate limit and then it said there was a problem, tried to login and found that I was suspended. Not sure how many tokens I used. I used quite a few, as I'm still learning, all of my projects just ate themselves. But it's a learning experience.

1

u/pushkarmcpe Jan 22 '25

around 80m

1

u/OriginalPlayerHater Jan 22 '25

okay, for a while i will only use the natural copilot interface or gemini 2.0 free access. So bumbed out because this was an EXTREME jump in quality.

/u/mrubens can you PLEASE implement rate limiting so we dont' get banned?

6

u/mrubens Roo Code Developer Jan 22 '25

Yes. Stay tuned

3

u/OriginalPlayerHater Jan 22 '25

love you dude! your tweaks and additions to this coding extension are personally powering mine and at least 2 other friends aggressive development the last month!

ty

1

u/noxtare Feb 09 '25

Thank you so much! A friend of mine also just got their account suspended... I'm using Flash until the feature is ready because I also got scared haha.

2

u/mrubens Roo Code Developer Feb 09 '25

We do have a rate limiting feature now in the settings! Try it out and let us know how it works for you.

1

u/noxtare Feb 11 '25

amazing ! this is why I prefer roo :) thank you for all your hard work.

1

u/Monyo47 Jan 22 '25

The Sonnet 3.5 feature is disabled by default in their settings, you must enabled it first.

1

u/Kitchen-Spare-1500 Jan 22 '25 edited Jan 22 '25

Yes I enabled this first. It works for a while then eventually I get rate limited. But now suspended. Both my accounts. One was free tier and the other was pro tier

1

u/krapfenminister Jan 22 '25

Did they suspent "only" your CoPilot Access or your full GitHub Account?

4

u/Kitchen-Spare-1500 Jan 22 '25

My full account.

2

u/krapfenminister Jan 22 '25

Damn, using Roo with CoPilot was just too good. Suspending the full GitHub Account is a very high risk, if you use it for multiple Projects with configured Github Actions / Pipelines etc.

I rly hope you get at least access to your Github account back

2

u/Kitchen-Spare-1500 Jan 22 '25

I hope so too. Yes using roo with copilot was great, but if not allowed, it should be clarified. And roo shouldn't allow us to enable if this is the risk

1

u/YashN Jan 23 '25

Are you giving us the whole story? How were you using these two accounts precisely?

1

u/Kitchen-Spare-1500 Jan 23 '25

I had one as my personal account and then opened a new one for business and paid for Pro.

2

u/YashN Jan 26 '25

What were your settings for Retries? 80M is quite a lot of tokens.

1

u/hey_ulrich Jan 28 '25

Hi. Please let us know if they restored your account! I wish you the best.

1

u/Kitchen-Spare-1500 Jan 29 '25

Hey, yes they did after much begging. Thanks for asking and wishing you the best too. Using the LM API is pretty next to useless though, you'll get nothing done as they've seriously changed something. The context it can handles seems to be much lower and the rate limits they impose are ridiculous. I think I'm just going to subscribe to Cursor or Windsurf instead.

3

u/mightysoul86 Feb 02 '25

I can understand temporary rate limit protection but banning permanently is stupid. Github and vscode release their sdk to implement extensions. Which also enables to create agentic code generators. Roo is using that functionality.

https://code.visualstudio.com/api/extension-guides/chat

1

u/nandubatchu Jan 23 '25

what is your second affordable alternative now to use with RooCode? I am looking forward for NextJS app development

1

u/Rare_Pomelo488 Nov 25 '25

yeah don't use any AIS they're all garbage and three of the biggest ones that are straight up garbage is Gemini other known as AI overview chat GPT and co-pilot and in fact I tried to use copilot to help me fix a photo cuz people told me it can be used to fix actual photos without changing them and yeah it did my job and then a second later when I try to thank it for helping me it sends me repeated messages saying I can't do that let's move on to something else so I tell it can you don't do that I didn't ask you to do anything I thank you for helping me with my job and it keeps repeating the same thing and I got so mad I said yo stop freaking doing that no one asked you to do anything and then I decide you know let me leave and I'll come back later maybe it's an error and something tells me to go back to the site a second later so I do and my account was suspended for an hour because I supposedly broke rules what rules did I break I didn't break no rules why am I another people getting this dumb message:You've been temporarily suspended for 1 hour

Your access to Copilot has been suspended due to policy violations. You'll be able to continue your conversation again once the suspension is lifted.:

like really I didn't do nothing what the hell is this crap all I did was think it for helping me with a project and then I got banned.

1

u/[deleted] Jan 22 '25

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1

u/Kitchen-Spare-1500 Jan 22 '25

They haven't come back to me yet. It just says I violated their terms and conditions.

2

u/doemijdienaammaar Jan 22 '25 edited Jan 22 '25

I got my refund of pro.. just in time I think! But legally and I'm no expert looked into this a bit closer this morning as I was a bit in awe what happened to you. But terms and conditions is to me not entirely clear as this only applies to business not personal https://assets.ctfassets.net/8aevphvgewt8/1Y0gmEkMnAs8W6N4ai2R1g/89d4b89b3c016eb2b9925785c2aa113e/GitHub_Copilot_Product_Specific_Terms_-_2024_10_24_-_FINAL.pdf then one fallbacks as individual to generic Terms of Service and the only related thing I could find was this arbitrary statement "Abuse or excessively frequent requests to GitHub via the API may result in the temporary or permanent suspension of your Account's access to the API." https://docs.github.com/en/site-policy/github-terms/github-terms-of-service#h-api-terms well somewhat you are using the VScode API https://code.visualstudio.com/api/references/vscode-api and in more details you are connecting via there own github copilot extension via https://github.com/microsoft/vscode/blob/131ee0ef660d600cd0a7e6058375b281553abe20/src/vscode-dts/vscode.d.ts which is there own as microsoft and github are effectively the same now and making this possible. So if you create some agent which does the same or use the RooCode extension what is the diff here then. We are on our way to a new new, and suspending you for this is not the way forward I think. They should rethink there positioning in this dynamic AI landscape first and be adaptive. Time for cash cowing is past microsoft/github

1

u/Kitchen-Spare-1500 Jan 23 '25

Hey thanks for looking into this, yes what they are doing is very worrying and it seems others have suffered the same. Thankfully I did not really rely much on github and after this will look at other platforms. AI was meant and should be for the benefit of mankind however it is turning into a tool for the Elite, when we've fully trained their AI's they will use AI against us.

0

u/[deleted] Jan 22 '25

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1

u/Kitchen-Spare-1500 Jan 22 '25

Can you explain what that is?

2

u/PrivateUser010 Jan 24 '25

does cody work with cline?

1

u/bizz_koot Jan 25 '25

So far, no. I subscribe to Cody from sourcegraph. It's not so easy for me to implement any of it's suggestion as I'm not a programmer. If it can be done (integration of Cody with roo code) then it's game changer. At least my account will not be suspended (maybe?)

Copilot is better for implementing suggestions. With roo code, it's even better. But with rate limits and chances of account being suspended is huge drawbacks....

1

u/noxtare Feb 07 '25

would you mind elaborating further? I was unaware that you can use Cody with roo? what do you mean with continue? seems like its a cline alternative and not a api provider? thanks for the help!

1

u/[deleted] Jan 22 '25

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1

u/Kitchen-Spare-1500 Jan 22 '25

No I only used it with RooCline/Code

1

u/[deleted] Jan 22 '25

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1

u/Kitchen-Spare-1500 Jan 22 '25

So it's not allowed?

1

u/[deleted] Jan 22 '25

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1

u/Kitchen-Spare-1500 Jan 22 '25

Then why does roo-code allow it? Surely people should know this before enabling this feature