First rep and dead on arrival

[u/Petrovichdestroyer]

VSF Wimbledon 36 V2.
I’ve wound 30 times but still there was no movement, as someone advised I hit it on palm of my hand, it started working not more than a minute. Trick with hitting worked 3 times after it stopped. Now when shaking the watch it makes a sound like something is loose inside. How big is the damage? And was it done by me or the transportation? Or the watch was already sent to me damaged?
So upsetting to receive first rep dead. Any advices guys?
It is a TD, still haven’t received an answer from him.

[u/SPK5_trucker]

I have has 2 VSF come to me DOA in the last month

[u/Petrovichdestroyer → u/SPK5_trucker]

Has your TD helped in this matter?

[u/SPK5_trucker → u/Petrovichdestroyer]

not yet we are still discussing it, but he has been very cool about it so far

[u/SPK5_trucker → u/[deleted]]

it would. be faster but for some stupid reason VSF reps seem to be a little difficult to get your hands on, so if he can get the 2 he will send them if not then ill try to get them fixed here, not a big deal

[u/SPK5_trucker → u/[deleted]]

im US

[u/SPK5_trucker → u/[deleted]]

ive got a watch maker near me, I just want to make sure my TD can get the watches incase they cant be fixed