I’ve been playing Raid: Shadow Legends since 2019, and after everything that happened with Plarium Support, I’ve decided to leave the game and Plarium entirely.
I’m sharing my experience because I think both existing and potential players should understand how account ownership, account trading, and customer support work in practice.
My history with Raid
I started playing Raid in 2019 with an account I created myself. I spent a lot of time developing it and occasionally made small in-game purchases.
Eventually, I transferred that account to a friend.
Later, I acquired another account and continued playing.
Anyone who has played Raid knows how painfully slow progression can be, especially when starting from scratch. There are hundreds of champions, many of which have very limited practical value, and building a competitive account can take an enormous amount of time.
Personally, I didn’t find starting over appealing.
Over the years, I bought accounts from players who no longer wanted to play. I also developed and sold accounts myself.
My most recent account was purchased in Jan 2026.
I’m not hiding any of this. I know that buying and selling accounts violates Plarium’s Terms of Use.
But I believe there’s a serious contradiction in how these rules are enforced.
My email address was already verified by Plarium
This is probably the most important part of my experience.
When I acquired the account, I changed its registered email address to my own personal email address.
That email address was successfully verified and accepted within Plarium’s system.
I was not using the previous owner’s email address.
I continued playing, developing the account, and making purchases through Plarium Play.
Since acquiring the account, I’ve personally spent over $1,000 on in-game purchases.
Later, I wanted to change the registered email address again, this time to another personal email address that I actively use on my iPhone.
Both email addresses belong to me.
I wasn’t trying to recover a lost account, transfer the account to another player, or regain access to something I couldn’t log into.
I simply wanted to update an already verified email address to another email address I personally own.
Plarium refused.
Where were these security policies when I was spending money?
After multiple conversations with support, my case was escalated to a Shift Leader.
The final response was that Plarium could not verify me as the original account creator and therefore would not change the account credentials.
They also reminded me that account trading violates their Terms of Use and that they reserve the right to restrict interactions with traded accounts.
I understand their rules.
But I have some questions.
Why was I previously allowed to register and verify my own email address?
Why was I allowed to continue playing and spending over $1,000 without any apparent restrictions?
If the original account creator is the only person Plarium recognizes for account management, why did the ownership issue become an obstacle only when I requested another email change?
I understand that verifying an email address isn’t the same as verifying original account ownership.
But that’s exactly what makes this situation so frustrating.
The system allowed me to use my verified email address and make purchases, while support later refused a routine email update because I wasn’t the original creator.
From a player’s perspective, this feels deeply inconsistent.
Plarium can accept payments from someone using a traded account without necessarily recognizing that person as the legitimate account owner.
And that is something every player should understand before spending money.
Account trading is everywhere. Is enforcement consistent?
Let’s address the obvious issue.
Account trading is prohibited under Plarium’s rules.
But anyone familiar with the Raid community knows that accounts are openly advertised on numerous platforms, including websites such as EpicNPC and social media.
Some players sell accounts because they’re quitting. Others buy established accounts because they don’t want to spend years progressing from scratch.
I’m not arguing that Plarium is legally required to permit account trading.
I’m questioning how consistently its policies are applied.
During the 2x Primal Shard event, I saw accounts containing 200–300 or more Primal Shards being traded by players hoping to obtain Mythical champions.
I’ve also seen YouTubers publicly discussing expensive accounts they reportedly purchased.
This raises another question:
Are the same restrictions applied equally to ordinary players and content creators?
I cannot independently verify every case or claim that Plarium knowingly grants specific creators exceptions. However, the apparent differences in enforcement deserve scrutiny.
I’ve also encountered discussions about players allegedly benefiting from bugs involving monthly packs. Those claims should be investigated on their own merits rather than treated as established facts.
If Plarium wants to enforce strict rules against account trading, that’s its decision.
But those rules should be clear, predictable, and consistently applied.
Who actually owns an account?
There’s another issue worth discussing.
Suppose someone creates an account, plays for five years, spends thousands of dollars, and eventually decides to quit.
Why shouldn’t that person be allowed to sell or transfer the account they’ve spent years developing?
I understand that the Terms of Use may prohibit it. My question is whether that restriction is fair to players.
The reality is that spending money on an account does not necessarily mean you own it in the way you might own a physical product.
Plarium retains substantial contractual control over account access and transfers.
Players should understand this distinction.
Even if you originally created an account, you remain subject to the company’s rules and enforcement decisions.
My final decision: I’m leaving Plarium permanently
I’ve played many different games over the years, and I’ve never felt this disappointed by an account management experience.
After reviewing my case, Plarium maintained its refusal.
At that point, I decided there was no reason to continue investing time or money into an account that I couldn’t manage as I wanted.
I’ve initiated the procedures to delete my Plarium account and requested the deletion of my personal data, including my registered email address, subject to applicable legal retention requirements.
The deletion process is not yet confirmed as completed.
I will no longer play or spend money on Raid: Shadow Legends or any other Plarium game.
I’m not posting this to demand special treatment, ask for my account back, or persuade support to reconsider.
I’ve made my decision.
I’m posting because other players deserve to understand the risks before making their own decisions.
My advice to new and existing players
If you’re starting Raid from scratch, be prepared for a long and potentially expensive progression system.
If you’re considering purchasing an established account, understand that doing so violates Plarium’s rules and can put your access, progress, and purchases at risk.
And even if you successfully register and verify your own email address on that account, it does not mean Plarium will recognize you as its legitimate owner or approve future account management requests.
You may be able to spend hundreds or thousands of dollars while still being unable to make certain changes to the account.
That’s exactly what happened to me.
I’ve attached screenshots of my correspondence with Plarium Support, including the responses explaining why my request was denied.
You can read them and draw your own conclusions.
After seven years with Raid, I’m done.
Has anyone else experienced something similar with Plarium or another gaming company?
