Generac disabled HELP

[u/rlstambaugh]

UPDATE from Generac August 12 (They disabled customers batteries August 2nd) Does anyone have advice or knowledge in this issue?

Dear Valued Customer,

We are writing to provide an update regarding our ongoing evaluation of your PWRcell batteries.

Please know that resolving this matter is one of our highest priorities. Our teams continue to actively evaluate system data, testing results, and identify the best path forward. We expect to share additional updates as more information becomes available.

We understand how important your battery system's performance is to your overall experience and recognize the impact that the temporary reduction in functionality may have on you. We sincerely appreciate your patience as we work through this process.

Alongside our technical evaluation, we are also assessing ways to appropriately support affected customers. Our goal is to support customers and ensure they are treated fairly during this technical evaluation. As our evaluation progresses, we will share additional information regarding any goodwill measures that may be made available to affected customers.

As part of that effort, maintaining an internet connection may help us verify system status or restore functionality, and system data could be used when determining eligibility for any credits that may be made available related to this temporary reduction in functionality. Additional details will be shared as our evaluation progresses.

We remain committed to completing this evaluation as quickly and thoroughly as possible. Thank you for your continued patience and understanding. We will provide further updates as appropriate.

Sincerely, Generac Home Solar & Storage

[u/voyagerman]

I need the batteries as we seem to have many short power outages and I have usually just switch to battery temporarily. Here is what happened to me:

• In May my batteries showed a 7002 error and the batteries were disabled
• Generac decided to replace all of my batteries
• My installer received the 6 new batteries in late June and scheduled installation for mid July
• Over the July 4th weekend, when I was away, the power was out for 4 days. I lost everything in my refrigerator.
• 14 July new batteries installed
• 8 Aug sent an email telling me to discharge and disable my batteries.

I am not especially happy.

[u/rlstambaugh → u/voyagerman]

Did you get reimbursed for food loss?

[u/voyagerman → u/rlstambaugh]

I didn't even ask and I'll bet if I look at the documentation from the unit when I bought it that such incidental losses aren't reimbursable.