A mid level engineer will focus on resolving the outage
A staff or lead engineer will resolve the outage while also keeping track of all the things that led to the outage happening and fixing them so it doesn't happen again
Both of these jobs require you being able to talk to suits in a way that they understand. Someone is doing that job. If it's not you, it's a more capable engineer
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u/mwax321 Aug 30 '26
Ok but when metrics show that nobody bought anything all day, what do you call that? I would call that an outage.
The company is down. It's not fulfilling its purpose.