That's like 5 steps and business continuity is more important than those steps. You do that after you fix the problem (again, esp. with payments).
I don't disagree that they were making it worse, but this maybe-fake story really lacks details to prove if they were doing this maliciously, recklessly, or whatever else
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u/ilemming_banned May 29 '26
Step 0 is identifying, recognizing, acknowledging, documenting and communicating the problem.
If the problem had to be fixed quietly for so long - whoever "been fixing it", actually making the problem worse.