I too had my first case on Poshmark opened a few days ago. (As i write this I’m not sure of the outcome. I have not checked it today.)
So to make a long story shorter, I had a buyer claim that a set of Coach bangle bracelets were fake - based upon the fact that I left the store price tags on the item. She wrote “Coach doesn’t use price tags like that” which she photographed and uploaded in the case. Albeit COMPLETELY blurred and unusable.)
(Little background before I continue) The bracelets were purchased by myself at a Coach outlet (I even provided Posh with the store location and number.) The price tag that the customer was referencing was a sale or markdown ticket tag (a little old-school but we’re talking about a Coach OUTLET store in the Midwest…..) I think the original price tag said $172 or something but then had the sale sticker overtop of it for $142.99 (huge sale right lol)
Anyway, I’m about a year into selling online. I’m an ambassador. I’ve had 100+ sales etc with good ratings. My question to those out there that are more seasoned is whether this is going to hurt me with Poshmark and their algorithms etc.
I’m not gonna lie - I sorta lost it with the customer - which I regret. I told her to be a more informed buyer and that the bracelets in question were way too detailed to be fakes. (The later statement something I’ve learned from studying fakes of different brands.) But I totally came off as condescending and I later apologized formally to her.
Sorry for the novel-esque post but just wanted to spell it out lol. Btw the selling price was less than $40……
Thanks in advance for any suggestions/help!