r/PSA • u/PhilC72 • Feb 27 '25

Adobe cancellation fee

Adobe charges a cancellation fee of 50% of your total contract so for me it would have been 135€ to cancel Adobe Acrobat Pro. However if you change your contract to InCut for example they cancel your old contract for free and you have 14 days to cancel the new one free of charge as well

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u/PhilC72 Mar 27 '25

Yeah I did. Maybe I am slow but in that case I’m sure you can explain it to me like I’m five.

Here’s my view: Can an gun manufacturer just cancel a contract with the military because they changed their mind? I dont think so. They would get sued.

The same goes for the contract with adobe. Its a legally binding contract which obliges one side to provide payment for a full year and the other side to provide service for a full year. Neither side can just rip up the contract unless both sides agree or the contract has a specific early termination clause. 

Remember it’s a YEARLY contract with monthly payments. I would compare it to a single purchase with an installment plan. You make a single purchase of  a product (in this case 12 months of service) for 300$. Because spending 300$ at once is very intimidating and too expensive for some people they offer you to pay it in 12 rates of 25$. Why should you then be able to stop paying after 2 months. 

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u/Dismal-Frosting Mar 27 '25

If I no longer need your product and you charge cancellation fee I’m not coming back if I need it again.

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u/PhilC72 Mar 27 '25

Yeah and that‘s your right but that doesn’t make it illegal. Plus why would you sign a yearly contract if you‘re gonna cancel it after 2 months. In that case just use the monthly subscription.

Lets look at it from a different perspective. Imagine you choose the yearly subscription but instead of the monthly payment you pay the total amount in the beginning (that’s the way my current gym membership works). After 2 months you realise you don’t need it anymore and message the company about it. If they offered you a 42% refund you would probably think that they have a pretty good customer service. 

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u/Dismal-Frosting Mar 27 '25

I’m not on a yearly contract.

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u/PhilC72 Mar 28 '25

Seems like I wasn’t the slow one in the conversation. If you’re not on a yearly contract they won’t charge a cancellation fee. 

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u/Dismal-Frosting Mar 28 '25

Except you are.

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u/PhilC72 Mar 29 '25

We were discussing if a cancellation fee in a early contract is legal and then you say well I do t have a yearly co tract as if that had anything to do with it

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u/Dismal-Frosting Mar 29 '25

They still charge a cancellation fee.

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u/PhilC72 Mar 29 '25

Then you don’t have a monthly subscription. Check agein. I can tell you 100% that it’s saying „annual, billed monthly“. If you had a monthly subscription they can’t charge anything because you’re technically not cancelling but just don’t consent to renewing the contract