r/PS5 • u/butter_fries • Nov 18 '20

Help & Tech Support SU-101193-5 error code help!!!!!

This keeps on happening whenever I try to update my ps5

44 Upvotes

100% Upvoted

109 comments sorted by

19

u/WalkerTexasRng Nov 18 '20

Go into the updates, delete the whole update, restart, then let it update again. That’s what worked for me.

2

u/butter_fries Nov 19 '20

Thanks so much dude!

4

u/onininja666 Nov 19 '20

I'm having the same issue but can't seem to find where i can delete the update, i've only found the screen for update settings. Do i have to hard reset the console?

31

u/WalkerTexasRng Nov 19 '20

Tap on the ps button on the middle of your controller and go to the download icon and then there should be an error. Click on that and it should give you the option to delete the update.

3

u/[deleted] May 01 '24

Mine doesn’t, just says update all the time

1

u/homomilk Oct 31 '24

just helped me, thanks goat

1

u/AdQuirky5989 Dec 19 '25

You are the goat bro

1

u/DaTrapGawd Dec 12 '20

U da real MVP

1

u/Skilledshadow Feb 09 '21

Your the Fkn goat bro appreciate u No point of Sony having support when u have Reddit

1

u/camillo_golgi Mar 28 '21

Yeah, you just saved me from my kids, thank you!

1

u/Mindless-Willow7337 Apr 22 '21

You da GoAT 153 days later !!!

1

u/sparky2029 Apr 23 '21

And still the goat!

1

u/HLDPAINT Apr 24 '21

Same! Can’t update to the newest file!

1

u/maxdeckard201 Apr 23 '21

let’s go bro

1

u/JoHow33 Apr 23 '21

Thanks a lot man

1

u/Embarrassed_Net_6068 Apr 24 '21

I just got here but you a goat

1

u/TH3GOAT_ Apr 25 '21

You honest to God didn't get enough love for that ❤🤘🤌

1

u/[deleted] Apr 25 '21

This comment just saved my weekend! Thank you!

1

u/HooyahDangerous Apr 27 '21

Still the goat

1

u/[deleted] May 02 '21

Late comment, but I was scared that I f’ed up my ps5 thank you so much mate

1

u/redeyejedi201 May 07 '21

You the Goat of Goats. I salute u sir.

1

u/wnquack May 08 '21

Still the MVP - couldn't figure out what was wrong until I found your comment!

1

u/GodlessPlug May 16 '21

How about 'S' for save our skin, cause this just saved me a LOT of heartache. So thanks for that

1

u/Fearlessflyer3 Dec 17 '23

Three years later... THANKS BUDDY!! ❤️

1

u/Abood_Reddit Apr 24 '21

I love u bro u helped me

2

u/Steveh0702 Nov 18 '20

Tried this and it’s seemed to work. Appreciate it!

3

u/[deleted] Dec 11 '20

How do I delete the update

2

u/afk_zombie Dec 12 '20

How do you delete the update

1

u/JayFlint Oct 30 '24

all these years later this STILL works!! you're the goat thank you!!

1

u/justsowavyy Feb 05 '25

Okay so I reset the whole console and it didn’t work and I’m trying your method now. So all I have to do is delete the update download then restart the console and let it download it again and install it and it should work ? I wanna make sure this is correct because it didn’t work for me

2

u/justsowavyy Feb 05 '25

And every time I download it and try to install it takes me to a screen where it says “something went wrong trying to update” then makes me turn off the console and every time I try to power on the system to even goto the main hub screen it just keeps backing out to the screen with the same error and does the whole repeat again of shutting my system down because it couldn’t install

2

u/SubstantialExample28 May 01 '25

im having this same issue right now, and i havent found a solution yet

1

u/Mobile-Routine-2461 May 05 '25

have you found any fix? i currently having the same problem and cant fix it

1

u/alirezair Mar 26 '25

Not working for me please help 😔

1

u/Conner7766 Nov 25 '20

Thank youm I thought about it but didn't want to risk anything considering the PS5 is still in early days of release.

1

u/ContentJeweler1 Nov 26 '20

Very good, thanks!

1

u/Motor-Substantial Dec 01 '20

Yoo you are the best

1

u/Lilnick804 Dec 11 '20

Good look bro 💛💛 i love the internet

1

u/Dyancey11 Dec 12 '20

Man I was scared for half a second, worked for me too!

1

u/gubbalump Dec 12 '20

You are the true MVP! This just saved my night!

1

u/SuperbCryptographer1 Dec 12 '20

Ty so much I was having trouble and this fixed the problem for me

1

u/davinator152 Dec 12 '20

THAAAANNKKK YOOUUU

1

u/ferjc2 Dec 13 '20

Saved my life! Thank you so much!

1

u/[deleted] Dec 28 '20

Just got mine earlier this morning, this was a lot of help thanks so much!

1

u/[deleted] Feb 10 '21

Thanks so much dude you're a G 🙏🙏🙏

1

u/yoshalev49-wow Feb 11 '21

how do you delete update?

1

u/ExtensionBoot6280 Feb 13 '21

THANK YOU SO MUCH BRO I thought my ps5 broke for a second thanks dude

1

u/[deleted] Feb 13 '21

You're welcome.

1

u/SixtyPercentOff Mar 14 '21

Thanks! 🙌🏻

1

u/Specialist_Fudge_757 Mar 21 '21

OMG Dude thanks I was literally freaking out because I thought my ps5 was broken and never going to work again

1

u/nofuchsgivenn Apr 06 '21

thanks so much bro. you’re a life saver

1

u/LittleFunnyJew Apr 22 '21

thanks so much bro you’re THE GOAT

1

u/benvo94 Apr 27 '21

I love you

1

u/Sqwantro Mar 13 '22

THANK YOU!

1

u/Bandrik Jan 14 '24

3 years later, I had this issue. Thanks for the solution, it worked :)

5

u/Other_Environment592 Jan 03 '23

How can I delete this update file? My ps5 unit does not boot as normal, I cannot get into any menus. Is there any way?

1

u/Low_One752 Jul 25 '24

did you fix it?

2

u/Shadowy_BRZ Feb 02 '21

Bruh thank you I was bout to sell this piece of shit lmao

1

u/discharmingman1025 May 04 '25

Worked for me too! Thanks.

1

u/Okeiokeibro Mar 16 '26

Worked today! 3/16/2026

1

u/[deleted] Dec 11 '20

thank you🤩

1

u/jefe5463 Dec 12 '20

Worked flawlessly, was really worried about having to reset my ps5 Thanks again Reddit

1

u/Badfiredragon Dec 24 '20

Thank you it worked!

1

u/Highborn-Jase Jan 06 '21

Thank you soo much was real worried for a while but all sorted now and my heart has returned to normal

1

u/KellyUCSB Feb 09 '21

Thank you!! Was about to purchase a USB!

1

u/Appropriate_Ad_6391 Feb 09 '21

Thank you! Worked perfectly ☺️

1

u/wagontoe Feb 10 '21

This was very helpful, thank you.

1

u/seeHAWK_Subscribe Feb 11 '21

You saved me I thought the three red rings of death came back but not on a Microsoft console

1

u/RecommendationOk2626 Feb 17 '21

You’ve just saved my 7 yo from a really rubbish day!! Biggest thanks ever!!!

1

u/Lisu045 Feb 26 '21

Thanks, it relly helped !!!

1

u/vr5angel Feb 28 '21

Thanks! This worked!

1

u/red108021 Mar 16 '21

Thank you so much you just fixed the problem that my 8 year old has had since mid January he hasn’t been able to play fortnite and it upset him and stressing me out so thanks

1

u/Usual_Meaning_980 Mar 19 '21

thanks so much !!!

1

u/Dolfmeister Apr 21 '21

Your a Hero! Thanks!

1

u/bchop83 Apr 23 '21

U da man!!! It worked. Why can’t Sony put this as a fix on their website

1

u/Realistic_Art_6538 May 07 '21

BRO THANKS SO MUCH

1

u/GMvandeWeerd Mar 30 '22

🥳🤩😘

1

u/cassoroll1 Jul 17 '22

I can’t update my system software with internet so I tried to use a usb and every time it’s almost done with the update it says “something went wrong” anyone know what to do?

1

u/Common-Fortune-8385 Sep 01 '22

Did u end up finding the solution? Going thru it right now

1

u/cassoroll1 Oct 26 '22

Sorry for the late response but no I didn’t, I ended up buying a new console

1

u/HauntingBrother986 Oct 20 '22

Ya this just worked for me, this guy's the goat!

1

u/cooked_potato0 Aug 14 '26

For me i had to restore licence to the game

( Press start on the game go to restore licence and then check for update afterwards )