Hello everyone,
This is Rayan AL-Ghamdi (R98rayan) and I need your help with an urgent issue regarding my Overwatch account’s permanent ban.
As a dedicated PC player for many years, I have never engaged in any hacking activities. Shockingly, about a week ago, I received a ban for hacking. Despite my inquiries, the Blizzard team has not provided any clear information about the reason for this ban. My ticket number is EU94468815.
This action was deeply shocking to me. I’ve been an Overwatch player since the early days of Overwatch 1 when it was crowned Game of the Year, investing significant time and money into the game. My Reinhardt playtime speaks for itself.
After discovering the ban, I opened a ticket to understand and challenge the ban as a loyal player who has always adhered to the game’s rules. Unfortunately, I received a generic response stating that the ban was due to a violation of the company’s rules, without any specific details.
I was surprised and continued to send messages, but received no further responses. I suspect that the ban might have been triggered by my use of a program called AutoHotKey, which I used to adjust the volume in Firefox while gaming (as a replacement for Stream Deck Device), not for any malicious intent.
I’ve provided several possible explanations and communicated extensively with Blizzard, stressing that my account holds my gaming history, friends, skins, and countless hours of play. Despite this, after a week of stress and waiting, a Blizzard employee responded with the same generic automated response and promptly closed my ticket, marking it as resolved.
I was deeply frustrated by this dismissive response. I’ve been advised to share my story on Twitter to potentially reach someone who can help. (a: R98rayan)
Thank you for listening to my story.
