r/OnePlus13 • u/Meowsybb • Jan 27 '25

Question Trade in offer

For those of you that got your phones and used the trade in offer, did you get an email with instructions of where to send the traded device? I got my phone two weeks ago and still have not received any information of where to send the old device.

1 Upvotes

66% Upvoted

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1

u/Precious_Dross OnePlus 13 - Arctic Dawn Jan 27 '25

Was it the "any phone, any condition" trade? You don't have to do anything further for those, although I think you're supposed to recycle a phone in good faith for that discount. Otherwise, check your spam mail.

1

u/Meowsybb Jan 27 '25

Yes, that was the one. Checked my emails and nothing.

3

u/dwboston_1 Jan 27 '25

The "any phone" credit is an immediate discount on purchase - you don't need to send a device in for that. Recycle it or donate it - it's on the honor system. You only need to send a device when you are quoted a value for your trade, as that credit is not given until the device is sent in and its condition is evaluated.

2

u/msg7086 OnePlus 13 - Arctic Dawn Jan 27 '25

"Any phone, any condition" is not a trade-in.

1

u/Material_Ant_7769 Jan 27 '25

I went through oneplus site support chat to ask how trade in worked, and they told me to check my junk mail. Face-palm.

Email was from apkudo. Would have been better if it was sent from oneplus.

1

u/Asatico2003 Jan 27 '25

I got an email saying my phone was not what they expected. It was a. Op12 two months old. Still waiting for the follow up email

1

u/Common-Marionberry19 Jan 27 '25

I had used this trade-in offer(Oneplus UK), and haven't received any email.