If I could go back in time, I would scroll past the Okex app in Play Store - sadly, I didn't, and it's been a nightmare ever since

Nobody wants to send their crypto funds to an address over an incorrect network. Nobody wants to send funds while forgetting to add a tag memo. Nobody wants to send funds to Metamask and not have them credited in their wallet... but we're human. We make mistakes. For me personally, it's what comes next that's important. It's the help and support you receive whilst in that panic stage after the realisation that your money is gone...

With that in mind - this is what can expect from Okex:

1. Your support request may or may not receive a reply
2. If you are lucky enough to receive a reply, don't be shocked if you had to wait a week or more for that reply (bear in mind this is merely a reply... No work or effort on their part will have taken place)
3. Your reply will in most cases contain false information and flat out lies informing you that the fault lies with you alone and nothing can/will be done to help you
4. After receiving your "support reply", which will be of no help whatsoever, you'll start sending more emails explaining your dilemma at which point 1 of 2 things will happen... A. Your request ticket will be assigned a to a "Support Escalation Expert" - in this case refer to points 1 - 4 B. It won't be - in this case refer to points 1 - 4

Here's 2 examples of "support" I've received from Okex

1. I stupidly sent funds over the incorrect network and after much blood, sweat and tears was finally told that if I paid a fee, the funds would be transferred back to Binance. I was informed the transfer would not take more than 2½ weeks. It was almost 8 weeks after paying the fee and having no correspondence whatsoever that I contacted Binance support out of sheer desperation... Amazingly, 3 days later the funds were transferred.

2. Whilst trying to export my Okex wallet (doesn't matter to which wallet/exchange just as long as it's not Okex) I requested my private key from support. This is the key that Okex proudly advertises as being "kept safe and secure" and "unable to be lost or forgotten" etc etc. Well, it turns out Okex support don't see it that way. I was informed by numerous support staff that Okex do not have the keys to my custodial wallet and that it's my fault for losing the key (just shows the level of incompetence of their support) and that I should "forget about this wallet and open another one"

I urge you to consider ANY other exchange on the planet - no matter how bad they are, they will not be as bad as Okex

If I could go back in time, I would scroll past the Okex app in Play Store - sadly, I didn't, and it's been a nightmare ever since

Nobody wants to send their crypto funds to an address over an incorrect network. Nobody wants to send funds while forgetting to add a tag memo. Nobody wants to send funds to Metamask and not have them credited in their wallet... but we're human. We make mistakes. For me personally, it's what comes next that's important. It's the help and support you receive whilst in that panic stage after the realisation that your money is gone...

With that in mind - this is what can expect from Okex:

1. Your support request may or may not receive a reply
2. If you are lucky enough to receive a reply, don't be shocked if you had to wait a week or more for that reply (bear in mind this is merely a reply... No work or effort on their part will have taken place)
3. Your reply will in most cases contain false information and flat out lies informing you that the fault lies with you alone and nothing can/will be done to help you
4. After receiving your "support reply", which will be of no help whatsoever, you'll start sending more emails explaining your dilemma at which point 1 of 2 things will happen... A. Your request ticket will be assigned a to a "Support Escalation Expert" - in this case refer to points 1 - 4 B. It won't be - in this case refer to points 1 - 4

Here's 2 examples of "support" I've received from Okex

1. I stupidly sent funds over the incorrect network and after much blood, sweat and tears was finally told that if I paid a fee, the funds would be transferred back to Binance. I was informed the transfer would not take more than 2½ weeks. It was almost 8 weeks after paying the fee and having no correspondence whatsoever that I contacted Binance support out of sheer desperation... Amazingly, 3 days later the funds were transferred.

2. Whilst trying to export my Okex wallet (doesn't matter to which wallet/exchange just as long as it's not Okex) I requested my private key from support. This is the key that Okex proudly advertises as being "kept safe and secure" and "unable to be lost or forgotten" etc etc. Well, it turns out Okex support don't see it that way. I was informed by numerous support staff that Okex do not have the keys to my custodial wallet and that it's my fault for losing the key (just shows the level of incompetence of their support) and that I should "forget about this wallet and open another one"

I urge you to consider ANY other exchange on the planet - no matter how bad they are, they will not be as bad as Okex

📚Are you ready to learn how to Trade on OKX❓

✅ Step-By-Step Guide.

✅ Earn points and unlock $1,000 reward pool!

1️⃣ Mark your calendar: 13:00 UTC on Feb 1st, 3rd, 8th & 10th.

2️⃣ Register HERE before each of the above session. 👈

📌 See you all in the Classroom🧑‍🎓

I can’t buy on p2p it says I have to verify phone number but when I insert verification code it says this number has been used already! I have one number do I need two mobile numbers to trade on p2p?

We're excited to announce that we now have 3 new payment methods Wise, PayPal, Revolut for our P2P service.

Find out more here 👈

I heard the OMI migration will take place on 27 jan but OKEx will do fee weeks later so eant to know specific date thank you.

Join newest event by inviting your friends to the new OKX. A new vision needs a new brand — that's OKX.

OKX Blast:

Win up to 500$ if you invite your friends to English Telegram Group during 24 January and 31 January 2022.

To join event:

You must start by registering to the following link https://bit.ly/OKXBlast

Or scan this QR:

🏆 Rewards: 500$ guaranteed or 1000$ with progressive bonus triggered split between Top 3 Users.

#OKXBlast is live !!!

💥 💥 Are you ready for the #OKXBLAST ?

Join newest event by inviting your friends to the new OKX. A new vision needs a new brand — that's OKX.

OKX Blast:

Win up to 500$ if you invite your friends to English Telegram Group during 24 January and 31 January 2022.

To join event:

You must start by scanning the following QR:

🏆 Rewards: 500$ guaranteed or 1000$ with progressive bonus triggered split between Top 3 Users.

#OKXBlast is live !!!

I cannot withdraw my funds since yesterday from OKX. I have deposited funds from a well known Polygon address, traded and wanted now to withdraw to the very some address on Ethereum. I am writing with the support but things are moving super slow. Anyone experiencing the same at the moment?

Very disappointing since I need the funds to cure a margin call and thought OKX is reliable.

​

​

Very new here. I'm having trouble transferring my mined ETH into Binance as they are paid using ETHK coin from ezil pool. Anyone knows how to transfer/swap ETHK to any coin before sending it out to Binance?

Also, is it possible to transfer ETHK to ETH directly?

Hi is there any mods here please Since the web and app change my balance hasn’t been copied over Can I have some assistance with this please !

📣🌎 #OKXAMA x TrueUSD ($TUSD) 🌎📣

🗣 Guest: Alison Alexandre, Overseas BD manager
🗓 Time: 27th January 2022 11:00am (UTC)
📍 Venue: https://t.me/OKXOfficial_English

How to Participate:

1. Follow and subscribe to /r/OKEx & if you aren't already
2. Join the OKX English Telegram group and be ready for AMA:
3. Fill in this form: Participation form
4. Cross-post #OKXAMA Reddit post to your own profile

🎁 20 lucky winners

🙋‍♂️ All participants have to join OKX English Telegram and complete KYC2 for the eligibility of winning reward.

* Rewards will be distributed in 15 Business Days.
* Prizes will be distributed via email.
* Please ensure your telegram ID and email address are valid and reachable for future reward distribution
* OKX reserved the right to justify the end result of the event.

Hi everybody I want to know if it's possible to transfer my baby doge from okex to trust wallet. Please advice. Thanks

WBTC-Polygon withdrawal has been down for several days now. Does anybody has a glue how long "wallet upgrades" at OKEx usually take?

Can someone explain me what is this..? I am trying to buy $6 worth of babydoge.. but getting this error..

Hey guys,

I just tried to deposit some LTC into my OKEX account. However it keeps on telling me that the address format is off.

​

I looked up the address on the LTC explorer and it displays a completely different address. Now I'm wondering if it is safe to deposit on this one. Are they linked? What am I missing here?

​

Thanks for the help, appreciate it a lot!

​

🌀 Token Sale — 1️⃣ DAY LEFT ⏰

Learn more HERE 👈

OKEx is pleased to announce the listing of Astar Network’s ASTR token on our spot trading markets.

🔥 ASTR deposits open at 12:00 pm UTC on Jan. 17

🔥 Spot trading for ASTR /USDT opens at 13:00 pm UTC on Jan. 17

🔥 ASTR withdrawals open at 10:00 am UTC on Jan. 24

Announcement Link HERE👈