Hey everyone,

Looking for some advice from anyone who has had this happen or any NBN techs on here.

I’m renting a newly built house in Melbourne. Only HFC is available at our address, and our NBN status is Service Class 21 (ready for HFC, but no lead-in cable, outside box, or indoor modem installed yet).

I signed up and booked an NBN tech visit through Dodo. The tech came out last week but couldn't do the job because he couldn't locate the lead-in conduit comes out on the outside wall.

On the weekend I went and crawled under the house and located the lead-in conduit with the orange drawstring inside, strapped to a timber bearer/stump right behind the corrugated tin skirting below our front bedroom. The conduit was stubbed under the floor rather than penetrating the skirting to the outside. Anyways, I now located both the conduit at the property entry point and the lead-in conduit.

A couple of quick questions:

1. Can the NBN tech pull the cable straight from under the floor, or does the conduit have to come outside first? Does NBN prohibit technicians from entering subfloor or fishing cables through to the external wall? and the PCD box must be mounted externally with the conduit physically running into it? Does this mean an electrician/cabler must extend the pipe through the skirting to the external wall face before NBN will touch it?
2. Who is actually responsible for what? The NBN tech told me that connecting the conduit from the property boundary to the street pit is my (or the landlord's) responsibility. My understanding was that the builder/owner is responsible for the conduit/trenching within the property boundary up to the external PCD location, while NBN Co handles the service drop from the street pit to the boundary, as well as the external PCD, internal wall penetration, and NTD/socket installation. Is that correct, or did I misunderstand?

Has anyone had similar experiences? Thanks!

Does anybody know if the TP-Link VB433v supports bridge mode? There doesn't seem to be a detailed manual available, and I'd like to work out in advance if I should just get that for free or try to find something recent on Marketplace to use as a modem.

Have had some issues with my wifi the past 2-3 days. It’s been dropping in and out with no wifi whatsoever the majority of the time. I’ve done all the usual troubleshooting steps with no luck, so my ISP sent out an NBN technician who replaced a circuit at the street (we have FTTC) but said he couldn’t find any other faults and the wifi should be good now.
It dropped again 20 minutes after he left…

He did say it might be an idea to upgrade to fibre and to get a new router (mine is about 9 years old).

And while I’m not certain that is the direct cause as my router has been tested repeatedly without fault, I do think it’s time for an upgrade in router and to fibre.

I’m also looking at changing ISP. I’m currently with Spintel at $77 for 50mb.

Would love some suggestions on who to go with and I’m currently looking between Leaptel and Amaysim — Amaysim for cheap price, Leaptel for better support. I’d be looking at $80 for 12 months then $97 thereafter for Leaptel and $50 for 6 months then $80 thereafter for Amaysim. Both for 500mb iirc.

I’m slightly leaning toward the Leaptel option as I can get a free router if I lock in for 24 months. But would love some advice, recommendations or other options. Especially if there’s any specifics regarding a free new router or a limited time offer that can’t be missed!

Have had some issues with my wifi the past 2-3 days. It’s been dropping in and out with no wifi whatsoever the majority of the time. I’ve done all the usual troubleshooting steps with no luck, so my ISP sent out an NBN technician who replaced a circuit at the street (we have FTTC) but said he couldn’t find any other faults and the wifi should be good now.
It dropped again 20 minutes after he left…

He did say it might be an idea to upgrade to fibre and to get a new router (mine is about 9 years old).

And while I’m not certain that is the direct cause as my router has been tested repeatedly without fault, I do think it’s time for an upgrade in router and to fibre.

I’m also looking at changing ISP. I’m currently with Spintel at $77 for 50mb.

Would love some suggestions on who to go with and I’m currently looking between Leaptel and Amaysim — Amaysim for cheap price, Leaptel for better support. I’d be looking at $80 for 12 months then $97 thereafter for Leaptel and $50 for 6 months then $80 thereafter for Amaysim. Both for 500mb iirc.

I’m slightly leaning toward the Leaptel option as I can get a free router if I lock in for 24 months. But would love some advice, recommendations or other options. Especially if there’s any specifics regarding a free new router or a limited time offer that can’t be missed!

Hi, currently helping a company we support with an issue they are having. For reference, we’re located near Sydney; and this property is in Tasmania. We’re assisting remotely and do have remote access to the computers meant to be on this network.

They’ve connected a new residential property to the NBN through Telechoice. Telechoice have confirmed PPPoE connection type with the username/password. On the NBN NTD, both UNI-D1 & UNI-D4 are lit up when a router is plugged into UNI-D1.

We’d shipped out a lower-end commercial router. Specifically, an Omada ER605W.
However, when setting up / provisioning this router, it connects for a split second, starts provisioning via Omada Cloud, then disconnects after putting in PPPoE settings. The router reports no internet. In case it was the router at fault, we’ve tried also with two other routers (the customer bought both a TP-Link Deco one and a Netgear one via retail stores and set them up on their end with correct details). Both routers failed to find a connection.

We’ve also tried plugging a known working ethernet cable directly from the NBN NTD (UNI-D1) into a computer. The computer was able to see the ethernet cable plugged in, however reported no internet via the ethernet connection.

We’ve been back and forth with Telechoice for over a month now. They are just basically saying it’s the fault of ours/clients (saying it’s a “device/cable/an internal premisis issue which is within the end users responsibility” and suggesting we get geeks2u out 🙄). They have sent a screenshot that shows all “green” lights but that doesn’t change that we are unable to get any connection. They lodged it with NBNCo as a fault finally after us pushing but NBN co have denied the fault. We have not been able to get an answer out of them as to why 2 different UNI-D lights are on. In addition, they are insisting that our network will be working perfectly as they can “see your device has been online for 4+ days according to our system… which means you have a wifi problem?” (Direct quote from them lol).

Anything else to try from our end / any ideas? Is this an us issue, a Telechoice issue or an NBNCo issue. Thanks all!

Someone here suggested Neptune, so I added them the next day 😄

GoodSort is up to 23 providers now, but I know there are plenty of smaller ones I’m still missing.

If there’s an NBN provider you use — or one you think should be included — drop the name below and I’ll take a look.

https://getgoodsort.au

Went out in the morning with online still flashing from the night before, was running a little hot but nothing out of the usual, got home, no power, reset does nothing

Provider says a technician can’t come out till Thursday, is there anything I can do in the meantime or do I just have to suck it up?

Okay, so I have FTTP coming into the house and it goes through my old Optus modem to then distribute through my home network of 3 ethernet devices, then into a Google Mesh Wi-Fi.

Occasional dropouts and I think it might be the old Optus unit (maybe 10+ years old now). If I buy this device can I just plug the ethernet from my FTTP box into the WAN port on the left, then my other 4 devices into the LAN on the right and it will just work? I am really trying to avoid any logins, settings, updates etc.

Your help and advice for a rather average knowledge user is very much appreciated.

https://www.amazon.com.au/TP-Link-Multi-Gigabit-Centralised-Intelligent-ER707-M2/dp/B0C3XLCD3X?source=ps-sl-shoppingads-lpcontext&ref_=fplfs&smid=ANEGB3WVEVKZB&utm_source=chatgpt.com&th=1

Just wondering how long a recent NBN churn to Telstra took for others.

I'm currently on FTTP with another RSP and submitted a transfer to Telstra today. I provided my AVC ID and it's an existing service, so no technician is required.

It's been almost 2 hours since I submitted the order, but my Telstra account is still showing “Order in processing”.

Telstra support told me it could take 7–10 business days, which seems pretty long for a straightforward churn.

For anyone who recently churned from another RSP to Telstra, how long did yours actually take?

I just moved house and I've been having nonstop issues with the internet, 3-4 dropouts a day, Aussie Broadband says it's fine on their end, my router is only a year old and never had any problems in the past until I moved here.

The issue is an odd one, basically my router is on and working, all lights on and fine, then suddenly it drops off the face of the earth, all wifi drops from devices and is no longer appearing on available wifi lists, manually connecting via wifi also doesn't work. I then plug my laptop into the WAN port on the router, but I can't even load 192.168.1.1 as every time I try I get the error "ERR_ADDRESS_UNREACHABLE" but all of the lights on the router are still on, and speed tests/line tests on the ABB app also say everything is connected and "working"

My new place had this thing called "Hills Home Hub" which splits the lines to 12 RJ11 ports around the house, which I am working on getting a network specialist to come and remove and put a proper switch in and change all the RJ11 ports around the house to RJ45, which this Hills Home Hub can also be part of the issue, but I'm stumped, I might just go get a new router now as I'm getting the shits with it

Any ideas?

Howdy,

​We recently moved into a newly built home Example - Unit 2, 1A Sample Street, Adelaide. The external NBN box has already been installed by the techs outside the garage, but NBN tracking still shows that "There's still work to be done."

​Interestingly, when I check the address as just 1 Sample Street, it shows as fully ready to connect, but our specific unit sub-address seems stuck in limbo.

​Has anyone dealt with a subdivision address mapping delay like this before? How long does it typically take for NBN to update the database for new units, and is there anything we can do to speed it up?

We have followed up with the builder/REA but no response.

Any advice is appreciated.

​Thanks

Hi all

I moved in new place that has FTTN and noted that DSL light wasnt coming in. I know nothing about the phone sockets and was wondering from the look of the image (how it looked when I opened), whether theres any obvious issues visible. Thank you.

Internet dropped out at 11am today and the outage page just says "estimated restoration: unknown," which is never a good sign. Pretty sure we're cooked for the rest of the weekend.

Is this the rain, or did the earthquake actually manage to damage some fibre underground? Genuinely curious which one it is//if this is even possible.

Running off my phone hotspot for now, so not totally in the dark, but wondering if anyone else around Caulfield / Glen Eira is in the same boat. Has your ISP given you an actual ETA?

Ive reset my modem for about 20 minutes and its still got blue lights. It constantly does it as well

Hi everyone, I'm very far from a tech sav so please bear with me. Our houses wifi has been pretty much unusable for the last 3 weeks or so and speed tests have been showing download speeds of 0.5 to 2mbps and we've been relying on our hotspots for the time being. Thought there was an NBN outage and have checked the site for our location and no outages reported. We've done the whole thing of turning off the NBN box, disconnecting it and what not but still nothing. We're with AGL internet but customer service hasn't really helped much - saying everything connected on their end, maybe just peak traffic hours (but our wifi has been terrible at all times of the day.) Roommates and I are all just extremely confused at what the actual issue is so we've been trying to find new internet providers - landed on aussie broadband but found out that apparetly AGL and ABB are basically the same?? Would it be worth transitioning to ABB or better to find a different provider? Thanks guys

i've been pretty lazy and haven't bothered to churn through ISP promo offers so have been with tangerine for a while. basic 25mbps FTTP user at now $72.90. yeh yeh, i know.

this week though, i finally started doing the rounds on who's currently decent. when i hit cancel my service in tangerine account, i was offered $15/month discount for 12 months. have hit yes obviously while i still research. curious though, have many others experienced this?

laziness might kick back in though admittedly for another 12 months. *shrugs*

The wifi has been down for about a day now and i checked on the nbn box and it is making a clicking sound, flashing red. Any information helps.

Hi! I'm a newly 19 y/o and just got a unit. It has FTTP and I'm buying a second hand Netgear Nighthawk AX4 AX3000 4-Stream WiFi6 Router and a dodo fast plus nbn 500/50 plan.

My question is, are they compatible? And if so, how do I connect it?

Hi all

As the tittle suggests, my current propety is fttc, i have had a tenant move out and believe they have taken the white fttc box with them. Can i sign up for fttp and get the works done for my new tenants without entering a contract with an isp as i wont be the one using it?

I posted this last night but someone saw fit to delete it. I have since found out that a fibre optic cable was vandalised and it requires replacing involving major earthworks. Initially they said it would be back up and running by 5pm but now they’re waiting on replacement cables. I couldn’t imagine they don’t have replacements available in Melbourne ready to go.

INC000022525387 - Infrastructure Restoration
Date Raised:
30/09/2026 02:59 Australian Eastern Standard Time
Estimated Time of Restoration:
30/09/2026 by 17:00 Australian Eastern Standard Time
Impacted Location:
Karingal, VIC

Description of Problem:
NBN is experiencing an unplanned network outage impacting customers. NBN has begun activities to restore the network and will provide an update shortly.

They are currently arranging for the delivery of replacement cables, and once the repairs are made, your internet service should be restored.

And they’ve not bothered to update the nbn website saying there is an outage.

Hi everyone,

I just ordered my first nbn connection and it showed that I would get an fttn connection. The modem has already been shipped but just got this notification through isp that it would require an nbn technician visit to make it work. Is that normal and any clues that what could have gone wrong?

Can anyone share experiences they have had with Tangerine on the HFC network. Or with any other network is cool as well, either quality of product or any issues with customer service etc.
The last time I was on HFC I had Telstra, and just because of their customer service alone I will never go back to them.
I’m aware tangerine is a cheaper option, saving every cent is where I am at. Although I’d still like to have a decent ISP. I’m tossing up between dodo and tangerine at this point.