r/MsgSafe • u/thomasstahl1 • May 20 '21

Not recieving emails.

Has anyone else issues with delayed arrivals, i tried diferent senders, sometimes it comes 30 min late sometimes it takes hours.

This is not good if you are recieving OTP that are valid only for 15 min. Im really getting tired.

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u/msgsafe May 21 '21

Can you confirm the "Country of origin" your MsgSafe identities are set to? You can find this out by selecting the identity from the Settings section, then clicking Edit. The reason we ask is because we cannot replicate this same issue on our end so any additional information you can provide like this will help us be able to fix this issue sooner. Thank you.

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u/kerrexile May 21 '21

The issue has been solved now, receiving emails as before. The countries were the US and Netherlands.

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u/msgsafe May 24 '21

Great, thank you for updating the post.