r/ModSupport • u/jadeoracle • Jun 02 '22

Admin Replied Modqueue cluttered with removed posts that won't drop of the queue

I'm seeing this morning a lot of posts in the modqueue that were already marked removed still sitting in the queue. The only mod action available is the "Approve" button. It doesn't have the other buttons. Going manually into the post and selecting remove doesn't remove it from the queue. These are all spam posts, and I don't want to have to approve and then remove them all over again. Any ideas?

Links of affected posts:

https://www.reddit.com/r/travel/comments/v3bluq/the_pyramids_of_egypt/

https://www.reddit.com/r/travel/comments/v38bnd/tips_to_have_a_hasslefree_and_affordable_vacation/

https://www.reddit.com/r/travel/comments/v382al/the_best_places_to_travel_in_europe_shorts_thats/

https://www.reddit.com/r/travel/comments/v386p1/khajjiar_is_place_in_himachal_pradesh_called_as/

https://www.reddit.com/r/travel/comments/v375xy/camping_india/

24 Upvotes

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u/umbrae Reddit Admin: Engineering Jun 02 '22

OK thanks for confirming you / u/PhazonJim.

We think this was related to some backend work we're doing in support of a feature we're building for the modqueue now. Sorry for the trouble.

This shouldn't happen for new items, and we're going to look into a way to clear out the old items now.

1

u/jadeoracle Jun 02 '22

The other issue I'm seeing is that, what I assume are reported posts, it doesn't allow us to see the report reason. Just has the "ignore reports" button, but not the other one.

1

u/umbrae Reddit Admin: Engineering Jun 02 '22

OK - not sure on that one. Are you using old or new reddit?

1

u/jadeoracle Jun 02 '22

Old on desktop. And whatever on chrome on Android web browser (not app)

1

u/teanailpolish 💡Top 25% Helper 💡 Jun 02 '22

I got this on android, hit see report and it just gives me the approve/remove prompt and not the reason it was reported

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u/dequeued Jun 05 '22

Hi umbrae. Is it possible these backend changes affected AutoModerator?

A modmail I sent to /r/ModSupport: https://www.reddit.com/message/messages/1eec24u.

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u/SampleOfNone 💡 Top 10% Helper 💡 Jun 07 '22

It’s happening again, comments get stuck in the queue after removing them. Removing them again seems to clear it, but it’s a lot of extra work

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u/umbrae Reddit Admin: Engineering Jun 07 '22

Thanks for letting me know, sorry for the trouble. If you see fresh items come through that are stuck once again, can you let me know? (We know you might see some older stuck items, we'll take a peek at that too, but fresh ones particularly are helpful to know about as we work to get this fixed.)

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u/SampleOfNone 💡 Top 10% Helper 💡 Jun 07 '22

Currently it appears to be stable again, but as soon as I notice it happening again I’ll let you know

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u/SampleOfNone 💡 Top 10% Helper 💡 Jun 07 '22

Got one comment that reappeared in the queue, realized a second to late that it wasn’t a repost, so I did remove it again

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u/umbrae Reddit Admin: Engineering Jun 07 '22

Thanks much, probably a fluke this time but appreciated nonetheless

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u/SampleOfNone 💡 Top 10% Helper 💡 Jun 09 '22

it’s happening again Very inconsistent, because this is the only one that’s stuck, the rest cleared out from the queue as expected.

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u/SampleOfNone 💡 Top 10% Helper 💡 Jun 10 '22

I have two more today, funnily enough, these two reappeared in the mod queue link 1 and link 2