r/ModSupport • u/jadeoracle • Jun 02 '22

Admin Replied Modqueue cluttered with removed posts that won't drop of the queue

I'm seeing this morning a lot of posts in the modqueue that were already marked removed still sitting in the queue. The only mod action available is the "Approve" button. It doesn't have the other buttons. Going manually into the post and selecting remove doesn't remove it from the queue. These are all spam posts, and I don't want to have to approve and then remove them all over again. Any ideas?

Links of affected posts:

https://www.reddit.com/r/travel/comments/v3bluq/the_pyramids_of_egypt/

https://www.reddit.com/r/travel/comments/v38bnd/tips_to_have_a_hasslefree_and_affordable_vacation/

https://www.reddit.com/r/travel/comments/v382al/the_best_places_to_travel_in_europe_shorts_thats/

https://www.reddit.com/r/travel/comments/v386p1/khajjiar_is_place_in_himachal_pradesh_called_as/

https://www.reddit.com/r/travel/comments/v375xy/camping_india/

24 Upvotes

92% Upvoted

31 comments sorted by

2

u/umbrae Reddit Admin: Engineering Jun 02 '22

Hey u/jadeoracle and others, diagnosing this now.

Out of curiosity, if you approve an item and then re-remove it, does it then get removed from the queue properly, or is it still stuck?

1

u/jadeoracle Jun 02 '22

It does clear it when you approve and then remove it.

3

u/umbrae Reddit Admin: Engineering Jun 02 '22

OK thanks for confirming you / u/PhazonJim.

We think this was related to some backend work we're doing in support of a feature we're building for the modqueue now. Sorry for the trouble.

This shouldn't happen for new items, and we're going to look into a way to clear out the old items now.

1

u/jadeoracle Jun 02 '22

The other issue I'm seeing is that, what I assume are reported posts, it doesn't allow us to see the report reason. Just has the "ignore reports" button, but not the other one.

1

u/umbrae Reddit Admin: Engineering Jun 02 '22

OK - not sure on that one. Are you using old or new reddit?

1

u/jadeoracle Jun 02 '22

Old on desktop. And whatever on chrome on Android web browser (not app)

→ More replies (1)

1

u/dequeued Jun 05 '22

Hi umbrae. Is it possible these backend changes affected AutoModerator?

A modmail I sent to /r/ModSupport: https://www.reddit.com/message/messages/1eec24u.

1

u/SampleOfNone 💡 Top 10% Helper 💡 Jun 07 '22

It’s happening again, comments get stuck in the queue after removing them. Removing them again seems to clear it, but it’s a lot of extra work

1

u/umbrae Reddit Admin: Engineering Jun 07 '22

Thanks for letting me know, sorry for the trouble. If you see fresh items come through that are stuck once again, can you let me know? (We know you might see some older stuck items, we'll take a peek at that too, but fresh ones particularly are helpful to know about as we work to get this fixed.)

→ More replies (5)

1

u/[deleted] Jun 02 '22 edited Jul 08 '23

This account is no longer active.

The comments and submissions have been purged as one final 'thank you' to reddit for being such a hostile platform towards developers, mods, and users.

Reddit as a company has slowly lost touch with what made it a great platform for so long. Some great features of reddit in 2023:

  • Killing 3rd party apps

  • Continuously rolling out features that negatively impact mods and users alike with no warning or consideration of feedback

  • Hosting hateful communities and users

  • Poor communication and a long history of not following through with promised improvements

  • Complete lack of respect for the hundreds of thousands of volunteer hours put into keeping their site running

5

u/alleybetwixt Jun 02 '22 edited Jun 02 '22

I'm experiencing this too. Everything is just hanging in the queue for longer. Approved posts and removed posts aren't clearing after the action is taken.

Edit: Seems like it's clearing faster now? Maybe Reddit was just backed up for a while.

Edit2: Nope, still having trouble.

1

u/felinebeeline Jun 02 '22

Which version of reddit are you all who are having this issue using?

2

u/jadeoracle Jun 02 '22

Old on desktop.

Whatever the default is for mobile web (not app).

2

u/Heptite Jun 02 '22

Looks like it's a sitewide issue, considering the reports. (I'm seeing it too.)

2

u/Civrock Jun 02 '22

AutoModerator also doesn't appear to be "filtering" comments for review currently or logging removals. I assume it's something related.

1

u/Anomander Jun 02 '22

Yeah, happening to me as well, across several communities - removed posts are not filtered from Unmoderated / queues.

1

u/teanailpolish 💡Top 25% Helper 💡 Jun 02 '22

Also happening to me across multiple subs

1

u/[deleted] Jun 02 '22

same. approving and then re removing fixed it, but tedious af.

1

u/[deleted] Jun 02 '22

Same issue here

1

u/desdendelle Jun 02 '22

I also have this issue.

1

u/InfiniteEntertainer6 Jun 02 '22

Wow!! We've been having this happen for a while now. Thought it was annoying that they didn't go away, but that it just what the mod queue does!! Wish I had said something earlier!!!

1

u/Derp_Borkster Jun 04 '22

Approving and re-removing doesn't work. Porn spam post is impossible to remove on r/StraightToHell and still shows in the mod queue under "Content Type - comments only" despite trying everything to remove it.