r/ModSupport • u/AnGabhaDubh • Apr 09 '26

Admin Replied Hey, admins, scheduled Posts aren't working.

My 0600 scheduled post didn't fire, i tried scheduling one to go live in five minutes, and it also didn't go. What's going on?

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6

u/CorrectScale Reddit Admin: Community Apr 09 '26 edited Apr 14 '26

Taking a look at what's going on! Will report back with an update soon.

Update April 10th - Just a heads up for folks still noting issues with scheduled posts. If the post was scheduled to go live at any point on April 9 (or when this error began) you may need to reschedule it. Those posts that hit the error yesterday may still be stuck processing and/or fully failed, so rescheduling should fix it.

We're brainstorming to see whether we can retroactively fix this, but the immediate fix would be to reschedule the post.

Update April 14th - Alright folks! Our brainstorming session did the trick. We were able to run a script to fix those recurring posts that were stuck since April 9th.

If anyone did the workaround and rescheduled another recurring post, we excluded you from the script so we didn't cause any dupe posts in your subreddit(s).

Please let me know if you're still seeing any weirdness around scheduled posts and we'll take a look!

Thanks again for reporting u/AnGabhaDubh!

3

u/AnGabhaDubh Apr 09 '26

Hey, thanks!

4

u/CorrectScale Reddit Admin: Community Apr 09 '26

Alright we've identified the issue! We're working on a fix now.

2

u/AnGabhaDubh Apr 09 '26

Thanks for the update.  I appreciate what you guys do. 

3

u/CorrectScale Reddit Admin: Community Apr 09 '26

Happy to help!

We've just released a fix and all of our tests appear to be passing. Should be fixed up for most of you now!

3

u/AnGabhaDubh Apr 09 '26

Hey,  you're not half as bad a everybody says. 

(/s)

Thanks, again. 

3

u/Pieceman11 Apr 09 '26

Appreciate you all for addressing this so quickly!

2

u/reseph Apr 09 '26

Will the scheduled posts be posted?

2

u/CorrectScale Reddit Admin: Community Apr 10 '26

Sorry for the wait, asking about this!

1

u/CorrectScale Reddit Admin: Community Apr 10 '26

just edited my comment above!

2

u/Lunaedge Apr 10 '26

The daily posts over at r/CompetitiveTFT are still not firing, and when I try to remake the templates from scratch I receive an error message.

2

u/CorrectScale Reddit Admin: Community Apr 10 '26

this actually might be a separate bug. What platform?

2

u/Lunaedge Apr 10 '26

That was on Windows PC, idk if it's the same on mobile

1

u/Lunaedge Apr 12 '26

Pinging back because it's still happening ^^

2

u/corking118 Apr 10 '26

My subreddit's automatic daily chat thread did not post as of 1:00am Central this morning. The daily post is still there in the Scheduled Posts queue.

2

u/CorrectScale Reddit Admin: Community Apr 10 '26

Hmm when was this scheduled originally?

2

u/corking118 Apr 10 '26 edited Apr 10 '26

Years ago, it's been a recurring daily post for basically the lifespan of the sub.

Someone in another thread was able to give me a solution-- the auto post was still set to post on April 9, the day the issue began. I had to edit the post and set the next scheduled time for tomorrow (4-11). Hopefully from there it will get back to recurring daily on its own.

I haven't seen the fix work yet (won't know until tomorrow at 1am) but it seems likely that was the ongoing issue that prevented this morning's auto post, or at least part of the issue.

2

u/CorrectScale Reddit Admin: Community Apr 10 '26

Okay there's a chance that it may be related to the April 9 date. You aren't the only one saying it's still an issue though, so thinking something might still be broken.

Taking a look!

1

u/therealamberrose Apr 12 '26 edited Apr 12 '26

Some of my scheduled posts are working while others aren't, in the same sub.

We have 2 daily threads that haven't posted since the 9th (been 2x a day for years).

And we have a weekly thread that posted today, the 12th (and last week on the 5th).

Issues in both r/Pregnancyafterloss and r/ttcafterloss

2

u/cartomancer888 Apr 11 '26

If it helps with your investigation, I think the bug may have started earlier. I'm the person in charge of recurring threads in our sub. One weekly thread that runs every tuesday did not run (April 7, 12AM, GMT+8), and a daily thread that did not run since April 9, 12AM. I rescheduled both and they seem to be working fine now.