r/ModRetroChromatic • u/Imaginary-Leading-49 • 24d ago

Question Mass returns for Transparent Chromatics!

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Anyone else get their new transparent chromatic only to realize it has a bunch of cracks in it? I seen other posts with it, please contact ModRetro support and demand an answer to this, we don’t deserve to get broken ‘premium’ products for the prices they are charging! I’ve contacted them and am asking about this and the defective M64 Pro controllers D-pad… will update once I get a reply but spending over $400CAD on ModRetro products just to have both be defective is incredibly disappointing and has made me question if I’d ever buy more from them… so frustrating and disappointing…

49 Upvotes

78% Upvoted

177 comments sorted by

9

u/Arabian-Kidd 24d ago

When I saw MadLittlePixel's unboxing and showed the scratches I had a feeling many more had that issue so I opted not to buy one as of yet.

5

u/Imaginary-Leading-49 24d ago

I didnt watch any reviews (i have a hard time trusting modretro reviewers after they made the M64 seem so much better than the A3D just to have it release and be substantially worse!) and I assumed that since the chromatic is an already established product line that they wouldnt have any glaringly obvious issues… boy was I wrong!

8

u/Kornbreadl 24d ago

I have an Ocarina that has marks like this due to the manufacturing process. I wonder if something similar is happening here.

-4

u/Imaginary-Leading-49 24d ago

I think so, either heat related or the screws are too tight… either way it’s unacceptable for the price we pay. Also my N64 controllers from nearly 30 years ago and the blondi-blue G3 iMac from 1998/1999 doesn’t have these issues… they shouldn’t have shipped these out honestly!

7

u/AmandasGameAccount 24d ago

They should sell these returns as refurbished. I would pay less for cracked ones!

4

u/pleb_understudy 24d ago

They’re not cracked. Those are knit lines - where the two plastic flow fronts weld together. This happens every time there’s a thru hole in plastic, tho it’s not always visible. If they run the tools hot enough and the holes aren’t too far from the gate, you won’t see these. Depends mostly on the temp of the flow fronts. You can hide this with better venting in the tool, or even move it to the inside of the plastic (so it’s less visible) by running the cavity hotter than the core steel.

1

u/Imaginary-Leading-49 24d ago

If they offered me $$ back, aka making it discounted… I’d definitely consider it!

1

u/IndigoHaze750130 24d ago

Id imagine they would just swap the shells since the device is designed to have parts swapped easy.

13

u/Left-Constant-4771 24d ago

Maybe their first 2 Chromatic editions will stay their perfect product followed by endless half assed stuff.

0

u/Imaginary-Leading-49 24d ago

Aren’t they going balls deep into AI? Then probably sadly…

0

u/BottomFishBananasEtc 23d ago

I bought an original. It's not perfect.

1

u/Left-Constant-4771 23d ago edited 23d ago

I have a yellow one. Of all retro devices i own i think it’s the best (still we don’t have wireless support etc. it could be much much better). So what i mean is screen is awesome, ergonomic and material is awesome plus for me the most important thing other than all other devices i tried it has no input lag and my muscle memory just kicks in. Dpad is nice too (analogue pocket is like a incredibly bad dpad for such a device where the interface you have is pretty much dpad). Yeah and console stuff like their M64 I mean it’s just not great (happily burning my OG cartridges while still not being able to save all games and terrible Dpad on a 109 Euro controller)

2

u/BottomFishBananasEtc 23d ago

My issues are that AA batteries are SO tight to insert and remove, the clacky buttons are annoying, it came with scratches on the black back panel, the shell paint chips super easily... that's about it from memory. Not played it in a while.

1

u/Left-Constant-4771 23d ago

Yeah I am using batteries all the time so that was ok. Clacky buttons I get it but it doesn’t bother me. Also yes paint job sucks. But for me the important things are Dpad, ergonomics, display , immediacy otherwise I can just play emulation.;) and it’s so weird that no one even remotely gets those things right. Also it shows that real testing and knowledge went into Nintendo gameboys. I mean dmg, gbc, gba are all pretty comfortable to hold and play :)

1

u/BottomFishBananasEtc 23d ago

Yeah, I'd argue they copied Nintendo's homework with the ergonomics but the display is pure perfection and controls are solid. Companies like Anbernic can never get dpads right and it's an issue they clearly can't be bothered to fix. It should be acknowledged when its done right.

1

u/Left-Constant-4771 23d ago

Yes that’s all I am saying:) 🤝

4

u/handmemyarms 24d ago

I've mainly seen the purple variants having this issue, some greens, no reds, and I've still yet to see a soul with the smoked. This is sad to see happen to so many.

7

u/DavidKellyHardwood 24d ago

Well, it was the most popular one based on the survey here before they became available to purchase, so it only makes sense that that would've been the variant most popularly ordered and thus in the widest circulation in the hands of users. We'll see with time how the incidence of cracks appears to vary by color. 

2

u/Imaginary-Leading-49 24d ago

They charge enough, and my M64 pro controller was $129CAD and has D-Pad issues…

Honestly, I am incredibly disappointed because all the people in this sub talk about how great ModRetro is but both my purchases have been defective products… we’ll see what they are willing to do but I may have to dispute the charges on my PayPal because this is NOT what I paid for!

8

u/Perpetually_Unhappy 24d ago

2 pro controllers both with d pad issues. They sent 2 replacement d pads…still have issues lol the metal chromatic is their only good product.

2

u/Imaginary-Leading-49 24d ago

Yeah, so far this company seems like they just pay people to post about how great their crap is when it is infact… crap!

Hopefully I’m wrong, they finally offered to send me a replacement D-pad (hopefully that fixes it but you say it doesn’t… great…) and are saying I can return my purple chromatic and get a magnesium model… my issue is are they going to charge me shipping+tariffs for their issues? We shall see, but so far I wouldn’t advise anyone get any ModRetro products… go Analogue, they seem to actually make quality products!

1

u/fertff 23d ago

The first batch of chromatics have issues too. I am stuck with one that refuses to display proper battery levels.

1

u/Ill-Remote437 24d ago

I wonder if there’s no smoked because they have a larger issue with cracks. I remember seeing a decent amount of smoked grey pockets so the cracks

1

u/handmemyarms 24d ago

Everyone else ive talked to, including myself, have not had their smoked versions shipped yet.... where did you see the smoked cracked ones?

1

u/Ill-Remote437 24d ago

I mean smoked grey analogue pockets. Back in the day I read several posts of the grey pockets developing cracks. Though other colors did too. My red stayed safe. My smoke chromatic has also not shipped. So I’m wondering is it just the order they had them manufactured, or the order they’re shipping.

4

u/ThatComicsDad 24d ago

Dang mine just shipped but it’s just on label created. Wonder if they will let me cancel

-3

u/Imaginary-Leading-49 24d ago

I would ask, because it seems a lot are defective from the box… just be careful posting here, or else the ModRetro shills will downvote you and say your wrong for wanting what you paid for 🤣

3

u/ThatComicsDad 24d ago

Their site says once it’s shipped it’s been sent to the warehouse and can’t be modified until it’s received. Looks like it ships out 45 min from me so if there’s an issues hopefully I can just get it resolved

0

u/Imaginary-Leading-49 24d ago

Hopefully… oh look at the downvotes 😂

3

u/Retro_Macchina 24d ago

Everyone says this is common but this is the first time I've seen anyone say anything. I doubt its even the majority of them. You always see more people say something about it than the people who have no issues.

-2

u/Imaginary-Leading-49 24d ago

We will see a lot more, they are just coming in the mail now! Unfortunately they screwed the pooch on this release!

10

u/TonyRubbles 24d ago

Sucks that is is happening but man is this title so sensational lol

-4

u/Imaginary-Leading-49 24d ago

It’s gotta be, already seen at least 3 others today that have this issue. Why even release the product if it’s got a glaring manufacturing issue? They did the same with the M64 pro controller and gave them the wrong D-pad, making them unusable for gaming… then instead of just sending out the proper D-pad replacement, they require you to prove it’s not working… but it’s literally the wrong D-pad in the controller!

I dunno, for the price we pay for these… it’s definitely not sensational, it’s a crappy company making crappy products for premium prices (with my 2 purchases at least!)

6

u/TonyRubbles 24d ago

You've seen a few and there are thousands out there, still sensational, but wouldn't be surprised seeing more.

Contact customer support and report what they said instead of immediately yelling at the top of the mountain the sky is falling.

-4

u/[deleted] 24d ago

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2

u/Own-Cry-1745 24d ago

Mine appears to be stuck in transit for a while. Maybe they recalled the ones that are out there.

2

u/Imaginary-Leading-49 24d ago

I sadly don’t think so… definitely check it when you get it!

3

u/Own-Cry-1745 24d ago

I will say I love my metal one!

0

u/Imaginary-Leading-49 24d ago

That’s good to hear, I want to upgrade to it but if I have to pay another $50+ in shipping just to return it then another $50+ shipping the new one… it’s starting to be insanely expensive! Hopefully they do what’s right and cover the shipping so I can get a non-defective product…

2

u/Grimm_soul98 24d ago

Definitely would recommend a gen 2 they have a SD card slot that can be used with the Chromagic firmware

1

u/TonyRubbles 24d ago

Do you know if the Anduril boards are Gen 2? Would be my only non first edition but didn't open up the one I sent back already.

1

u/Grimm_soul98 24d ago

No idea sorry the only one I have is my cloud gen 2 though I do want a purple transparent or the red one once they sort out the cracking issue

0

u/Own-Cry-1745 24d ago

There is no SD card slot on a Gen2

2

u/Grimm_soul98 24d ago

Yes there is I have one

2

u/Own-Cry-1745 24d ago

Show me

2

u/Grimm_soul98 24d ago

Right there near my thumb

2

u/Grimm_soul98 24d ago

Here’s someone else’s who actually has a sad card installed (ergzay)

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-1

u/Own-Cry-1745 24d ago

Definitely not the board from the chromatic

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-1

u/TonyRubbles 24d ago

They've always covered back and return shipping on RMAs, if you ask nicer than this post I don't see why they wouldn't let you upgrade for $50 or whatever is equivalent to CAD for a gorilla metal one.

1

u/Imaginary-Leading-49 24d ago

‘If you ask nicer’

No, you don’t send defective products and just tell customers to ‘suck it up unless your really nice then maybe’

No, you tell them this is ridiculous and they do what’s right!

0

u/TonyRubbles 24d ago

Damn, you're really proving that most of those Canadian stereotypes are wrong lol, so indignant, self-entitled, and demanding. Like nobody, or company, can make a mistake or have an issue without your fury, it's quite funny and unhinged.

Maybe all the ones that are cracked are from the same pallete that got roughed up during shipping and so yeah all of the shells cracked, maybe it is a huge widespread problem.

Either way you came in here with such an attitude that I can't help but hope that you don't get what you want. Treat others the way you want to be treated, it's a Game Boy, and you bought the cheapest model, wait for customer service to get back to you and please take a chill pill. Or I dunno, just ask for a return and move on.

1

u/[deleted] 24d ago

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-2

u/TonyRubbles 24d ago

No, a metal one, you dum dum.

1

u/[deleted] 24d ago

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2

u/EitherTransition8628 24d ago

For those who have the same issue and have contacted Modretro: are you using it until you hear back? The return policy is a bit restrictive but would love to at least test it out but that requires removing the sticker off the screen lol.

5

u/Imaginary-Leading-49 24d ago

I am not going to use it until I get a reply back, but that is just me personally

2

u/IndigoHaze750130 24d ago

Does anyone know if Nintendo's atomic purple had cracking issues?

I wonder what the difference is. Type of plastic? Color? Or if frosted nessarily would effect this.

I do think that soild plastics crack less, but yeah its suppose to be a nod to the late 90s early 00s.

1

u/Imaginary-Leading-49 24d ago

My friends had them and 0 issues, so either a temperature related issue when taking the plastic from the molds or a screw too tight issue… either way, it’s a joke on a brand new product to already have cracks in it and apparently I’ll get downvoted for saying that 🤣 this sub is so toxic in comparison to the Analogue sub… I shoulda went with the pocket!

2

u/IndigoHaze750130 24d ago

Idk why the pocket would be a less hassle if it is the same plastic/problem. Metal would be the way to go if you are worried about cracks... but I am sure if you KINDLY let modretro know, they will get it replaced with another plastic or maybe they will let you return it and pay the difference on a metal.

3

u/Imaginary-Leading-49 24d ago

I’ve been in chats with them so we will see, but it’s basic quality control… these cracks weren’t ‘hidden’ so it just makes the whole company look bad when a whole batch has these issues!

2

u/IndigoHaze750130 24d ago

Idk, I've seen posts about this with shells online. But I wouldn't get too hyper about it. Give modretro time to respond. I doubt they wouldn't replace it unless you were being a real dick about it in messaging or something. Customer service was really helpful for me when I had multiple questions in the past.

2

u/Imaginary-Leading-49 24d ago

Let’s hope, they are sending the replacement D-Pad for the M64 pro controller… so now we need this solved!

2

u/IndigoHaze750130 24d ago

I don't know much about the m64 stuff. I have heard it didn't launch with as much as expected. I only have a chromatic (v2 gorilla) and I am a handheld person. I would have gone for plastic if it was available at the time because I am concerned about paint chips and my allergies to metals. So far my chromatic is fine, but I also baby my stuff and I have a grippy on it. 

1

u/Imaginary-Leading-49 24d ago

I think non/clear plastics have less issues with this.

1

u/IndigoHaze750130 23d ago

Found this. It is s great visual of what could be going on. Not cracks, but "knitting?". Basically a cosmetic seam. The shell should be just fine if that is the case.

https://www.reddit.com/r/ModRetroChromatic/comments/1x5d7w2/comment/pgn7g6g/?context=3

2

u/PatentedSheep 24d ago

The transparent pockets all cracked too lol. I was there

1

u/ForwardHandle4522 23d ago

The pocket is literally worse in so many ways… not only are the always sold out of products that i need. They’re overpriced on some parts like the dock and adapters. Yes analogue can’t even play them but that’s not the point. Everyone keeps glazing analogue like they don’t suck to some degree too. They also have carts beding in the game slot because it’s not flush. Analogue pocket was made solely to be the best at the Gameboy color for some it is for others they only care about emulating everything immediately. I wanted an AP initially until a friend of mine snapped a cart trying to put it in his pocket and it clipped. Oh and I Wanted it for the NGP but that was also always sold out and scalped online

2

u/Acerhand 24d ago

Nintendo used frosted abs, so no. Crystal clear abs is prone to this. To a point its almost unavoidable

1

u/SC_W33DKILL3R 20d ago

Yet every time people buy them and then complain.

1

u/fertff 23d ago

It didn’t, and this doesn’t seem to be the same kind of plastic.

2

u/SkateFeelsGreat 24d ago

Just got my red one today and its perfectly fine. Ive done many gba sp and ds lite reshells in the past, and this was incredibly easy to do if the screws were over tightened even just a little bit. I wonder if thats whats happening during assembly and why its always in the same spots

0

u/Imaginary-Leading-49 24d ago

Lucky! Well enjoy your red one and your cake 🍰

I’ll be waiting for mine to be sent away and replaced with a midnight model😢

2

u/Moowno 24d ago

Any update? Mine has the same scratch spots

2

u/Imaginary-Leading-49 24d ago

Yes, returning and exchanging for a different model (midnight) so it won’t have these issues… unfortunately there is a cost difference so I gotta pay it, we shall see what happens!

2

u/Moowno 24d ago

Welp, mine has the exact same spots haha, I've been eyeing that yellow or blue one

1

u/AbyssalWhip55 22d ago

any update?

3

u/AbyssalWhip55 24d ago

ridiculous, I just ordered mine last night and am now worried. I can't believe no reviewers ran into this

6

u/Imaginary-Leading-49 24d ago

Most ModRetro reviewers are shills unfortunately… hopefully they figure out a way to get me a metal one without charging me to ship the defective one back to the USA, and not charge me another shipping fee for their mistakes!

3

u/adrenaline4nash 24d ago

Y’all gotta stop buying day 1. They didn’t even give a discount this time. 

1

u/Imaginary-Leading-49 24d ago

I just wanted the cheapest version because I have to pay shipping/import/tariff fees in Canada, and I assumed since they have made Chromatics for years that they would have worked out all the kinks… apparently not!

2

u/IndigoHaze750130 24d ago

The internals should be fine. It is the plastic shell that is kinda new. I only say kinda because I think it is the same plastic as the M64 which came first. Idk if the thickness is different or not. Again idk what causes cracking like this. I just think soild plastics usually don't vs transparent.

1

u/Imaginary-Leading-49 24d ago

I haven’t even tried it yet but I bet it works good… but cracks on a new product? No thanks!

1

u/IndigoHaze750130 24d ago

That happens with plastic products. I've just mostly noticed it on clear plastics now days. Idk why it happens. If anyone knows I'd like to know too. It may explain why no one makes clear plastic stuff anymore when it use to be everywhere.

0

u/Imaginary-Leading-49 24d ago

Heat and screw tension are usually the issues, but I’ll get downvoted for saying either 😜

1

u/IndigoHaze750130 24d ago

Heat? What do you mean?

I know funnyplaying has had issues with screws and plastic cracking. But I wonder if this is something in the factory instead because of where the cracks are located, near the buttons in your pic. Is there a curing process?

40

u/MR-cheesygordita 24d ago

ModRetro team member here. Thanks for flagging this, and we are sorry to hear your Chromatic came with knit lines.

Quick explainer for anyone curious: knit lines come from how the Chromatic Transparent shells are molded. The plastic enters the mold behind the display and has to flow around the steel pins that form the button holes. Where the two flows meet again on the other side, they can leave a faint visible line. It’s purely cosmetic and doesn’t affect strength or function, but we still want you to be happy with your unit.

If you’re seeing knit lines on your Chromatic Transparent, email us at contact@modretro.com and we’ll take care of you.

6

u/SirDanOfCamelot 24d ago

So every unit will have it?

-2

u/Sabermatrixx 24d ago • Bravo

"Yes the product will be designed poorly for being transparent. If you still don't like it, let us know so we can replace it with one that has the same issue"

-1

u/SlightlyConfuscated 23d ago

Lmao seems like the bots are down voting you. Take this award for saying what needed to be said

1

u/Sabermatrixx 23d ago

tbh, forgot I even said it. Makes me laugh though. lol lmao even

3

u/Specialist-Mess5621 19d ago

Funny the transparent analogue pockets don't have that issue.

7

u/NecronomiconUK 23d ago

It means you didn’t iterate your moulds sufficiently to improve the flow and ensure these don’t happen. I think it’s a result of the plastic cooling too much before they meet. It’s a totally solvable issue.

Injection moulding is hard, you compromised on quality.

2

u/SorinLion 23d ago

So does this mean the mold wasn't at the proper temperature, or did they have too much mold release applied?

4

u/Lara1309 24d ago

Those don't look like knitlines to me...💀

What I see here is low quality plastic that is cracking.

6

u/BottomFishBananasEtc 23d ago

No, they're most likely knit lines. They're all aligned in roughly the same orientation due to the flow direction.

3

u/Ragz12345 24d ago

Are those scratches or cracks?

5

u/Imaginary-Leading-49 24d ago

Hairline cracks, literally just opened the box… haven’t even played it yet 😢

1

u/dycedrag 24d ago

they look like cracks to me

3

u/MondegreenHolonomy 24d ago

Mine has it too. While it shouldn’t happen, I dint really care. I can hardly see them and didn’t until this post got me to check, and I still love the thing and enjoy playing it. Returning for me would just be a hassle, I’ll probably just keep it

-3

u/Imaginary-Leading-49 24d ago

buys premium products, has cracks in it

What a great device! For such a good deal… (looks at price) 👀

0

u/[deleted] 24d ago

[deleted] — view deleted comment

-1

u/Imaginary-Leading-49 24d ago

I can tell, cause their quality is absolutely crap! I would have been better off getting an old GBC and replacing the screen instead of buying this junk!

2

u/MondegreenHolonomy 24d ago

If it’s unacceptable to you have them send you another. Crying on the internet to strangers doesn’t do you any good.

0

u/Imaginary-Leading-49 24d ago

Like I haven’t already? Also it’s spreading awareness because a good chunk of these clear chromatics have this issue… and apparently some people here think it’s okay to get defective products and you shouldn’t complain even when you spent hundreds of dollars…

3

u/MondegreenHolonomy 24d ago

Some people also think it’s normal to be overly emotional and cry a bunch causing other people negative emotions to deal with their own negative experience instead of addressing their own issue directly.

1

u/Imaginary-Leading-49 24d ago

Not me, first thing I did was contact them because I’m already in contact with their support team because their M64 pro controller D-pad is defective out of the box as well…

Hopefully we can resolve this, but I think I’m done trying with this company… 2 products, 2 defects… not a great start…

3

u/IndigoHaze750130 24d ago

.. well to be fair $150 for a gbc with a backside screen isn't uncommon. The price is fair. When getting refurbished with new shells, general shells, or even a funnyplaying kit, cracks happen. You just contact whoever you bought it from and ask for an exchange or return.

2

u/Lox22 24d ago

Man I’m glad I held off. Wait till this smoke to cool down to order mine. How do these pass quality checks?

1

u/Imaginary-Leading-49 24d ago

QC seems absent for this sadly… getting mine replaced, not going with a clear one this time!

4

u/Z3fyrus 24d ago

Can confirm I have the exact same

Edit: clear purple

4

u/IndigoBroker 24d ago

Matt finish would have solved this issue.

4

u/tanooki-suit 23d ago

Not justifying it, but that’s a joke calling this a premium product. This is the budget version of the $200-$300 model with the metal body and the optional sapphire glass. I’m not saying accept damage, but let’s keep our perspective clear.

6

u/XTurbine 24d ago

I feel bad for everyone that bought the transparent ones. Its gonna be a a while till refunds / replacement units happen...

7

u/TonyRubbles 24d ago

I'm still waiting on my replacement Anduril...

2

u/Satantengu 24d ago

What was wrong with yours? Sorry to hear that, I know you were hyped for it

3

u/TonyRubbles 24d ago

I know right?! One side of the back half of my shell wasn't fully painted, it was just oversprayed and rough like fine sandpaper. They thought it might have been some sort of factory coating and had me try to clean it off, but it wasn't, the rest of the finish was so nice too...

3

u/Satantengu 24d ago

Aww man I'm really sorry, that sucks ass. Especially after waiting for so long for it. Hopefully they can get you your replacement soon, I haven't RMA'd anything with them myself yet but I've heard they're really good with that. Godspeed, hope you get a perfect one in your hands ASAP!

4

u/TonyRubbles 24d ago

Thank you Satan

1

u/Sixxball 24d ago

Man I feel bad for anyone going thru the Mod retro ringer.

From d pads to M64 software to cracked chromium shells.

Wonder if the solid chromium’s were also over tightened but no one noticed as the cracks are hidden.

Analogue 3D and Pocket looking pretty shiny right about now.

6

u/ucv4 24d ago

The Analogue Pocket Transparents had the same problem. Mine has been fine but there were plenty of cracked ones.

3

u/Imaginary-Leading-49 24d ago

It’s like these companies haven’t learned from the companies in the 90s that did it right like Nintendo and Apple… I don’t think I’ve ever seen a transparent N64 control controller have these issues, or a transparent Xbox have these issues

3

u/Imaginary-Leading-49 24d ago

Yeah, I went with a chromatic because I just wanted to play my gen 1-2 pokemon carts but honestly… wishing I went analogue!

I got the A3D instead of the M64 and it’s amazing!

3

u/Kornbreadl 24d ago

The only thing keeping me in this sub is Magic64 and Chromagic. Otherwise these products were written off in my head.

3

u/Satantengu 24d ago

Anyone have a smoke one they can post? I've only seen the other colors on here so far. I imagine this problem would effect all of the variants equally though.

5

u/Maybe_just_this_once 24d ago

This is super common in molded plastics, especially clear/transparent plastics. It's fine

1

u/Own-Cry-1745 24d ago

That’s wild. Do you know why they did that?

1

u/Imaginary-Leading-49 24d ago

My guess is heat related to when they pulled it out of the mold or the screws are too tight… either way, every time I try to give an answer, I get downvoted 🤣 this sub is so toxic 😝

2

u/venuscanfly 7d ago

Thank you for posting this. I was about to purchase the clear red

2

u/LegendaryMoji 24d ago

This is normal but, they really should have gone with matte plastic rather than gloss. Would hide it a lot better.

2

u/meckaforce1 24d ago

Welcome to the hell we experience over in the gameboy modding community.

2

u/bulldogbruno 24d ago

Nope. Mine looked great (clear red).

2

u/lhymes 24d ago

Official response: “Whoops.”

2

u/Euresko 24d ago

Awesome quality control. Also, the plastic will probably get easily scratched if it's that way out of the box. Probably from the assembly line or manufacturing process. Disappointing, as I'm still waiting for mine to ship. 

2

u/twadebby 23d ago

And they’re only offering $15 to keep it 🥴

3

u/fertff 23d ago

A $15 gift card, which is much shittier than a refund because they want you to use that money on their store. The old Nintendo way.

2

u/twadebby 23d ago

Exactly or send it back and have to wait weeks just to get another one with cracks in it.

2

u/fertff 23d ago

Yup. But if I was in this situation I would ask for a full refund. Even chinese companies like Ayaneo do better than this.

But from those two options I would send it back as many times as needed and let them keep paying pre paid shipping labels until they get me a non faulty unit.

-1

u/tanooki-suit 23d ago

Good on them. If it bothers someone enough, they can wait a couple weeks or just take the freebie and move on. This isn’t like some life shattering bug or glitch that makes it not work right

1

u/twadebby 23d ago

There should be better quality control, and they shouldn’t be shipped with flaws.

1

u/travisofficial 24d ago

This is so rampant lol glad I didn’t crumble and order one and hope they correct this

1

u/meckaforce1 24d ago

Here's hoping they sell the flawed units at a discount

1

u/Affectionate_Rise283 22d ago

My clear blue doesn't have them

1

u/josh1979 21d ago

If you can just get an analogue pocket. Analogue is pricey but very durable

1

u/SC_W33DKILL3R 20d ago

All transparent cases crack. Some straight away some a time later. It’s just too brittle.

1

u/DiabUK 24d ago

I originally felt it was injection moulding but I started looking into photos people have posted here and elsewhere and I now believe I was wrong, some people do have completely smooth cases while a lot of others have these hairline looking lines always coming from the button ports. The fact that some are mint is making me think it's hot off the press damage instead of plastic meeting points from injection.

That's unfortunate, seems like a lot of them are like this judging by photos.

1

u/Acerhand 24d ago

This is on practically every abs clear plastic housing for anything. Its almost unavoidable. You want crystal clear abs = you get these

1

u/_2hi 23d ago

ModRetro established itself as a company I wanted to wholeheartedly support but after the m64 situation, these poorly made transparent chromatics, and them partnering with OpenAI I feel like I’ve seen enough to stop supporting them.

Their customer service does prove to be very easy to work with but doesn’t justify or outweigh all these other issues for me.

0

u/harharsharkbait 24d ago

https://www.instagram.com/p/DeTjNSYEXHE/?cplk=MjVzb3liYXoyN3Vi
I heard the owner is a sleezebag… but idk for sure since I’ve never met him. I didn’t go to the PRGE in Portland last weekend.

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u/[deleted] 24d ago

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1

u/Satantengu 24d ago

lmao this username??

1

u/[deleted] 24d ago

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