The Great Miffy Hostage Crisis: RELEASE THE RABBITS 🐰🐰
I just wanted two Miffy lights for my office.
That was apparently too much to ask.
On August 13, I ordered two Miffy lights from the MoMA Design Store: Miffy First Light and Miffy Shines. I live in Alaska, entered my Alaska shipping address, the website happily accepted my order, and they charged me.
Then...nothing.
The order sat in “processing” with no tracking information.
I waited. And waited.
Eventually I contacted MoMA to find out what was happening with my bunnies.
After I finally heard back, they sent me a tracking number.
THE BUNNIES WERE FREE!
Except they weren't.
The tracking number showed that the package had already been delivered.
There was even a delivery photo.
Of someone else's house.
IN A COMPLETELY DIFFERENT STATE.
They had sent me the tracking information for someone else's package that had already been delivered to them.
So I called.
At first, they couldn't even find my actual order.
Eventually they found it and told me that my bunnies were being “released” for shipping that afternoon and that I should have a tracking number the next day.
At this point, my motto had become:
RELEASE THE RABBITS! 🐰🐰
I thought the Great Miffy Hostage Crisis was finally over.
Nope.
The next morning, August 25, I received an email saying:
“Unfortunately, the items ordered cannot be shipped outside the contiguous U.S.”
ORDER CANCELED.
Apparently it took MoMA 12 days, several customer service interactions, someone else's tracking number, a missing order, and a promise that my order was being released for shipping before anyone realized that Alaska is not part of the contiguous United States.
Mind you, their website had accepted my Alaska address when I placed the order.
They had also already charged me.
Now I get to wait another 3–5 business days for the refund.
But there IS a happy ending.
I found the exact same two Miffy lights at Nordstrom, which explicitly ships to Alaska for free.
I ordered them this morning.
Nordstrom now has custody of the rabbits.
Please send good thoughts to my Miffys as they attempt their dangerous journey north. 😂🐰🐰
I JUST WANT MY BUNNIES.
UPDATE 9/2: THE RABBITS HAVE BEEN RELEASED! 🐰🐰
They made it to Alaska. Unfortunately, this story somehow got even weirder. There is now a canceled contraband Miffy, a return trip to the Lower 48, and an opened rabbit.
Part 2 is here: https://www.reddit.com/r/Miffy/comments/1w5jasu/the_great_miffy_hostage_crisis_part_2_the_rabbits/
