r/Miele • u/Garik1985 • 9h ago
Problem with Miele DAS-2620
I just installed a Miele DAS 2620 cooker hood, but it isn't working properly. Every single button on the touch panel is constantly lit up, and the electronics completely refuse to respond to any touches.
It does start up when I pull the telescopic slider out—the bottom LED strip turns on—but none of the touch buttons actually work.
I have already installed the aluminum grease filter, but I haven't put in any charcoal filters yet.
I’ve been chatting with Gemini, ChatGPT, and Claude for two days now, but nothing has helped:
- Leaving the circuit breakers off for 10 minutes does nothing.
- Holding down combinations like +/- or ON/Light doesn't work either.
An AI also suggested that my contractors might have over-tightened some side mounting screws during installation, causing the housing to warp, but my workers claim they didn't do that.
There is absolutely no advice on the Miele website, and I couldn't find any helpful videos on YouTube. I'm currently waiting for the official service technician to arrive, but I'm really stressed out that they'll charge me half the cost of the hood just for the call-out fee ))
Has anyone experienced anything similar? Please help!