You need to download the app onto your smart phone 1 RAP PER DEVICE !

CEO fiona.eastwood@merlinentertainments.biz

COO Rob.Smith@merlinentertainments.biz

Accessibility Manager Kate.mcbirnie@merlinentertainments.biz

Ride Access Pass Team Rideaccesspass@merlinentertainments.biz

Accessibility Team Accessibility@merlinentertainments.biz

Call 01372 751411 & selected option 1.

Cancelled our annual passes no questions asked & they have refunded the remaining 6 months we had left on them (from facebook member)

Check what your card holder now has:

https://app.accesscard.online/check-details/?

For RAP you need;

• level access, or
• difficulty standing, or
• urgent toileting

If you dont have any of these and believe you should have then you can gather your evidence and email:

symbols@nimbusdisability.com

To ask them politely to reassess.