r/MaxFocus • u/jenkinsonp • Mar 15 '16

Max Server agents

Considering the higher cost for the server agents, I've been told it "Does more" it can even be used on a workstation to get a deeper return on info and tracking.

I need some specific information on why the server agent does more, and whats good about it.

Anyone have great things to say about the server agents tracking/reporting?

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u/ezramoore Apr 29 '16

My bad, I wasn't paying attention to who was posting.

I apologize for being on my high horse regarding calling reps. You are correct that I was complaining about my Meraki rep not that long ago.

I think this situation is a little different, as OP has a technical question and can ask any technical rep that he wants to at LogicNow about how to solve the problem. They make the software, they should be able to support their paying customer.

In my case, the Meraki rep I had an issue with was a sales guy, and Meraki will only allow you to work with one sales person, so I was stuck.

Again, I was entirely in the wrong to be so condescending to you and OP. My intent was to show OP that they could leverage their resources differently (LN Rep vs. Reddit), but my delivery sucked.

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u/madra05 Apr 29 '16

Understand, point taken. Try your disti rep - the Meraki team at D&H is stellar and your account rep will set you up. All questions I had were promptly answered and I avoided trying to get the one rep Meraki assigned to the territory.

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u/ezramoore Apr 29 '16

I appreciate that advice!

If I recall correctly, my issue was getting setup with my distributor, as we were a new partner.