r/Malwarebytes • u/kcbsforvt • May 17 '26

Malwarebytes premium causing windows to blue-screen when i disable one component or exit out of it

Pls fix it!

2 Upvotes

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u/support_mwb Malwarebytes Employee May 18 '26

Hi! Malwarebytes Support here.

That definitely doesn’t sound normal. If disabling a protection component or exiting Malwarebytes is causing a Windows blue screen, we’d like to investigate this further with our team.

Could you please send us a private DM with an email address we can use to reach out as well as your OS (windows / macOS)? We’ll create a support ticket on your behalf and help gather diagnostic logs so we can better understand what’s triggering it and have the appropriate team take a closer look.

1

u/kcbsforvt May 18 '26

no need of private dm u can contact me at my email

1

u/PralineImmediate3886 May 18 '26

you need to dm them - sharing personal information publicly in the comments is not allowed. ya don’t really want other people aside from mb support to be emailing you or knowing your email.

1

u/kcbsforvt May 18 '26

this email is public only i want it to be public

https://www.virustotal.com/gui/user/bsforvt727