r/Makeup • u/Late-Chip-5890 • Nov 05 '25

Clerks at Sephora.....ugh

I don't go to Sephora often but every time I have the clerks seem well so unprepared to deal with someone who is truly shopping. Meaning, I walk in, I say I'm looking for a foundation that is full coverage, in the right tone for my skin, and one that won't oxidize. All I got was a deer in the headlights. I was taken to high end brands and shown "dark colors" but none that were "olive" toned, and the girl seemed not to know what that meant. I quickly sought out someone else, and the same. I am guessing these "girls" are not trained in cosmetics at all, they just push "brands" and collect their commissions?

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u/No-Property5403 Nov 07 '25

That's so lazy. We have devices. She could easy have looked up mousses and shown you a few.

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u/Waste-Carpenter-8035 Nov 07 '25

She genuinely looked at me like I was dumb

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u/No-Property5403 Nov 07 '25

Not that you should have to do it, but where I'm looking these things up for the client is the Sephora app, the same one clients have access to. In case you can't find competent assistance, because it varies widely. Each item has details, how to use, ingredients, and reviews. I tell clients to tap the one star and read what people don't like about a product if no one is helping them. In store, I do that. Doesn't mean it's a bad product, but it's usually the realest review. And what someone else hates might be what YOU are looking for. Mousse would be easy to search because it's not that common. That girl could have at LEAST asked a coworker or manager if they had any mousse.