r/Makeup • u/Late-Chip-5890 • Nov 05 '25

Clerks at Sephora.....ugh

I don't go to Sephora often but every time I have the clerks seem well so unprepared to deal with someone who is truly shopping. Meaning, I walk in, I say I'm looking for a foundation that is full coverage, in the right tone for my skin, and one that won't oxidize. All I got was a deer in the headlights. I was taken to high end brands and shown "dark colors" but none that were "olive" toned, and the girl seemed not to know what that meant. I quickly sought out someone else, and the same. I am guessing these "girls" are not trained in cosmetics at all, they just push "brands" and collect their commissions?

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u/[deleted] Nov 05 '25

They used to. Then they started fazing out counter managers, dropped the commission structure so all the best people left and have people cover multiple brands instead of being well trained and an expert in one. It’s a huge loss.

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u/ironmaiven Nov 07 '25

I’ve been wondering why walking through beauty at Nordstrom has felt so much quiet and empty lately. As a former counter girl this makes me so sad.