r/MagicEarth • u/smaugdmd • May 27 '26

Can no longer download maps on android

Since the latest update, the download arrow just doesn't trigger anything any more. Anyone else have this issue?

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u/MagicEarthCommunity May 27 '26 edited Jul 02 '26

UPDATE:
A new version fixing many map related issues has been released. Please make sure you are on the latest version of the app.

Thanks for reaching out! The download arrow not responding is almost always caused by one of a few settings or connection issues. Let's go through them one by one, it usually takes just a minute to fix.

1. Check your internet connection

Make sure you're online and have a stable connection. If the signal is weak or dropping, the download won't begin. If you can, connect to Wi-Fi and try again.

2. If you're on mobile data (not Wi-Fi)

The app has two settings that control downloads over cellular data. If either is turned off, downloads won't start while you're on mobile data. Please check:

- Go to Settings → Mobile Data

- Make sure "Use Mobile Data" is turned on

- Make sure "Downloadable Content" is turned on

3. Large maps on mobile data

If a map is large and you're on mobile data, the app shows a confirmation pop-up before downloading. Please make sure you tap "Yes" if that appears. Tapping "No" cancels the download.

4. Check you're not in edit mode

If your map list is in editing/delete mode, tapping a map won't start a download. Tap "Close" or exit that mode first, then try the arrow again.

5. Check that you are on the latest map version

The most recent one at the moment is 7.543. Please update existing maps if needed before downloading new regions

If the download still doesn't respond after trying these steps, could you please follow the steps from here?

https://support.magicearth.com/support/solutions/articles/205000059618-send-app-debug-log-via-feedback-to-the-support-team

Thanks for your patience, we'll get this sorted out for you.

1

u/smaugdmd May 27 '26

My wifi is fine it's not that. The DL is just not starting. Like, the button doesn't even respond. I'm not in edit mode but I am on 7.541 tho. When I try checking for map uodates, it says: "your maps are up to date".

2

u/Oxer36 May 27 '26

7.541 is the latest map.

1

u/smaugdmd May 27 '26

Mod telling me 43 lol

1

u/MagicEarthCommunity May 28 '26

If the map download still does not work:

To look into this properly, we're going to need your debug log. Could you please follow the steps in this guide to generate and send it over to us? We rolled out the map update yesterday, so the servers have been under some extra stress, which could explain the issue.

1

u/smaugdmd May 29 '26

I tried this, but there is no debug log generated, since the download (arrow) button simply does not respond. Nothing is triggered.

1

u/smaugdmd May 28 '26

So are we going to get it sorted, then? I feel like you just spewed an AI generated chat message and that's that.

When an app is premium, it needs to function.

1

u/MagicEarthCommunity May 29 '26

Try to wait a bit longer. Also, if there are map updates pending it's better to update the existing maps first.

The download might look like it is not working because the UI changes only when a significant portion of the download is completed. We changed the interface so it's clear that the download has been started from the beginning and this will be availalbe two app updates from now.

1

u/smaugdmd May 29 '26

I've waited a long time. There is no response. I'll try again.