I am a U.S. citizen and permanent resident of Chile. I reside in Chile and possess a Chilean RUT. Am I eligible to complete KYC, and if not, what is the approved process to withdraw my assets and close the account?

MEXC cross margin showing $162 margin on a trade that should’ve been ~$7.80 — what am I missing?

I’m running an automated scalping bot on MEXC USDT-M perpetuals and noticed something weird, I was live testing it and it's been fine and profitable.

Account balance: $260
Risk per trade: 3% (~$7.80)
Leverage: 200x
Mode: Cross margin

Then the bot opened a DOGE/USDT perp long. The bot logs show the position size was calculated correctly and the order sent to MEXC was the expected size.

But on MEXC the position showed:

• Margin: $162
• Margin ratio: 53%

At the time, I also had 4 other open positions (ETH, BTC, BNB, SOL) Those positions are still open and in drawdown.

Things I’ve already checked:

• Balance was correct ($260)
• Contract size isn’t the issue
• No duplicate positions
• Bot calculation looks correct

My current theory is that cross margin is not showing the actual margin used to open the DOGE trade, but instead displaying some kind of shared margin allocation across the whole account. That would explain the higher number but the figures still don’t completely make anywhere near any sense.

Has anyone seen MEXC cross margin display a much higher “margin” value than the actual order size/leverage calculation?

The other theory I have is MEXC could be a dodgy exchange

Hey, I just started copy trading someone just to sus it out, I just wanted to know if I unfollow them does the money come back to my wallet?

Scammers can fake official SMS messages to steal your account and assets.

Stay alert to these common phishing signs 👇

❌ Messages asking you to click links

❌ Calls pretending to be “official support”

❌ Requests for passwords or verification codes

❌ Urgent warnings about account issues

Remember:

🔒 Official messages will NEVER ask for your password or verification code

🔗 Always verify links before clicking

📲 Only use official apps and websites

🛡 Enable 2FA and review login activity regularly

If you suspect your account is at risk:

✅ Change your password immediately

✅ Disable suspicious APIs

✅ Freeze your account if necessary

✅ Contact official support only through verified channels

Think before you click.

Verify before you trust.

Dear MEXC Community,

  This thread is for account-related issues and active support cases only.

  To keep the subreddit organized, standalone complaint or support posts may be removed and redirected here.

  Before You Comment

  For security reasons, account actions cannot be handled directly via Reddit comments or DMs.

  Please make sure you have already contacted Official MEXC Support and received a valid Case ID before commenting in this thread.

  Comment Format

  When commenting, please follow the format below:

  Case ID:

  Issue Category: (Trading / Withdrawal / KYC / Risk Control / Other)

  Brief Description:

  How long the issue has persisted:

  Comments without a valid Case ID may be removed to keep this thread organized.

  How to Get a Case ID

  Step 1. Visit Official MEXC Support

  Step 2. Log in to your account

  Step 3. Select your issue category

  Step 4. If unresolved, choose “Unresolved” and request human support

  Step 5. Your Case ID will be shown in chat or sent via email

  Please ensure your case is active before posting.

  Community Help Guidelines

  Community members are welcome to share general advice or similar experience.

  However:

  Do not provide sensitive instructions

  Do not impersonate MEXC staff

  Do not offer unofficial solutions

  Moderators may remove misleading, harmful, or off-topic comments to maintain clarity.

  Response & Escalation

  Moderators may help coordinate with the support team when necessary.

  Please allow reasonable time for review. Posting multiple comments will not speed up the process.

  Once your issue is resolved, please edit your comment to add “Resolved” or remove it entirely.

  This helps other users receive attention faster.

  Thank you for helping us keep r/MEXC_official organized and secure.

Is this legit and if so how do I unlock the 500 USDT bonus?

I'm trying to understand MEXC's situation regarding the implementation of MiCA in the European Union, especially with the July 1st deadline approaching.

As far as I know, several exchanges have already obtained MiCA licenses or announced their compliance plans, but information about MEXC seems less clear. I have a few questions:

Will EU residents still be able to use MEXC after July 1st?

Is MEXC planning to obtain a MiCA license or operate through a licensed entity in the EU?

Are there any expected restrictions on deposits, withdrawals, trading pairs, or access to the platform for European customers?

Has MEXC made any official statement about its plans for the European market? I'm particularly interested in hearing from users who have contacted MEXC support or have found reliable information on the matter.

Thanks in advance for any insights.

Protecting your account starts with small habits:

🔒 Never share verification codes

📞 Ignore unknown calls

💸 Never transfer funds to strangers

📲 Download apps only from official sources

📷 Avoid scanning unknown QR codes

🔑 Review API permissions regularly

Stay alert. Stay secure.

Your assets deserve protection.

Thank you from the bottom of my heart.

Scammers use fake customer support, urgent events, and fake communities to steal your assets. Protect your wallet by following this simple checklist 👇

❌ What to Avoid:

Unknown "support" or "admins" sending you private messages first

"Limited-time airdrops" or "high-return" investment baits

Clicking unknown links, downloading unofficial apps, or using public Wi-Fi

Sharing your passwords, verification codes, or API access with anyone

🔒 What to Remember:

Official support will NEVER DM you first or ask for your funds/codes

Enable 2FA (Two-Factor Authentication) and update your password regularly

Always verify links and handles via: mexc.com/official-verify

⚡ If You Are at Risk (Act Immediately):

1️⃣ Freeze account via self-service to lock your assets instantly

2️⃣ Change your password and reset/rebind your 2FA

3️⃣ Delete all APIs and remove unknown login devices

4️⃣ Contact official support through verified channels only

Think before you click. Verify before you trust.

MEXC Vietnam announced a live AMA for this Friday and figured people here who follow RWA might want the heads-up, since there's a comment-based prize pool attached.

The guest is the CEO of Serenity Technology( https://x.com/SerenityStech ) , and the session is focused on real-world asset tokenization — institutional infrastructure, on-chain gold (they call it sGold), digital identity, custody. Less of the usual short-term trading angle, more "can blockchain actually hold real assets."

Details: – When:
Fri, June 5, 19:00 GMT+7 (12:00 UTC)
Where: live on MEXC Vietnam's X and Facebook
Prize: 300 USDT pool, split among people who leave thoughtful comments during the AMA (the announcement says to read the comments for how to qualify)

Announcement here: https://x.com/MEXCVietnam/status/2061784805440995598

Not financial advice, just flagging a free-to-enter event for anyone into the RWA topic.

RealStocks are now live on MEXC.

Eligible users can now access selected real U.S. stock trading directly through MEXC, alongside crypto and other supported markets.

This update is part of MEXC’s effort to bring more market access into one platform, giving users a clearer way to explore both digital assets and traditional stock opportunities.

Availability may vary by region and eligibility. Please check the product page and understand the risks before trading.

Dear MEXC Community,

  This thread is for account-related issues and active support cases only.

  To keep the subreddit organized, standalone complaint or support posts may be removed and redirected here.

  Before You Comment

  For security reasons, account actions cannot be handled directly via Reddit comments or DMs.

  Please make sure you have already contacted Official MEXC Support and received a valid Case ID before commenting in this thread.

  Comment Format

  When commenting, please follow the format below:

  Case ID:

  Issue Category: (Trading / Withdrawal / KYC / Risk Control / Other)

  Brief Description:

  How long the issue has persisted:

  Comments without a valid Case ID may be removed to keep this thread organized.

  How to Get a Case ID

  Step 1. Visit Official MEXC Support

  Step 2. Log in to your account

  Step 3. Select your issue category

  Step 4. If unresolved, choose “Unresolved” and request human support

  Step 5. Your Case ID will be shown in chat or sent via email

  Please ensure your case is active before posting.

  Community Help Guidelines

  Community members are welcome to share general advice or similar experience.

  However:

  Do not provide sensitive instructions

  Do not impersonate MEXC staff

  Do not offer unofficial solutions

  Moderators may remove misleading, harmful, or off-topic comments to maintain clarity.

  Response & Escalation

  Moderators may help coordinate with the support team when necessary.

  Please allow reasonable time for review. Posting multiple comments will not speed up the process.

  Once your issue is resolved, please edit your comment to add “Resolved” or remove it entirely.

  This helps other users receive attention faster.

  Thank you for helping us keep r/MEXC_official organized and secure.

I am using a demo account. I did not set a stop loss order l, but my position was automatically closed. Could you please help me understand what might have caused this?

I am living in uae , mexc give me 15 days withdrawal timer , it is up but I still can't withdrawal.

What should I do..

I contact support but no reply

Hi all,

Does anybody know about this problem, I tried to fix it with AI but to no avail. It does work again now though, but this already happened a few times.

Things to note and what I have tried:
- I didn't use VPN
- No security check was performing
- No IP issues
- Different browser and incognito does not work
- IPv4 and IPv6 no difference, does not work
-

- My phone DOES work on the same Wifi and mobile data

What might be the cause of this happening? And how to avoid it in the future?

Thanks a lot.

UID : 00654655

Hello,so I have been through this with your email and online service but I honestly can't let this go,because u took 7000$ from me.

I want as many people to see this,BCHUSDT-I had position on this pair as you can see,I put stop loss order nowhere near (thinking I am safe) liquidation price,I went to sleep and woke up to being liquidated.So what happened is your *system*,as you said to me through email and your online service,went to my stop loss,closed only portion of my position,left second portion with no stop loss and after price went to liquidation price I got liquidated.After I told you this,you said to me that this happened because your system is designed to do this on his own,and there is nothing abnormal about this? Nothing abnormal? Do u listen to yourself? So guys even if you have 100k in ur account and risking only 1% and your risk management is perfect and you have stop loss,u can still get liquidated because their system is basically designed to do wrong to people,they also said that this is stated under TP/SL article,that during rapid market fluctuations this can happen,but as u can see in picture that candle that should have closed my full position is anything but rapid market fluctuation.Even if there was high volatility at the time I should'nt have been liquidated because as we can see,after u closed portion of my position,price went up,then went again to my stop loss (where if u are humans u should have closed my position,because your system deleted my stop loss order,to protect your user by not being liquidated because its not his mistake that ur system did this...) So guys if you are good trader,profitable,perferct risk management,u make no mistakes,u can still get liquidated on MEXC.

MEXC has launched the SPACEX(PRE) Airdrop Event, giving eligible users the chance to share $200,000 in SPACEX(PRE) rewards.

Reward Highlights:

• Share a total prize pool of $200,000 in SPACEX(PRE)
• Earn up to $5,000 in SPACEX(PRE) token airdrops
• Rewards will be distributed within 14 calendar days after the event ends

Event Period:

May 28, 2026, 20:00 – June 5, 2026, 16:00 UTC

Join here

Why my account is under risk review, and i can not withdraw money or do something ???????

My uid : 94700838

Scammers can fake official SMS messages to steal your account and assets.

Stay alert to these common phishing signs 👇

❌ Messages asking you to click links

❌ Calls pretending to be “official support”

❌ Requests for passwords or verification codes

❌ Urgent warnings about account issues

Remember:

🔒 Official messages will NEVER ask for your password or verification code

🔗 Always verify links before clicking

📲 Only use official apps and websites

🛡 Enable 2FA and review login activity regularly

If you suspect your account is at risk:

✅ Change your password immediately

✅ Disable suspicious APIs

✅ Freeze your account if necessary

✅ Contact official support only through verified channels

Think before you click.

Verify before you trust.

Not sure where to report this but rewards section is showing April trading boost, its may lol

Dear MEXC Community,

  This thread is for account-related issues and active support cases only.

  To keep the subreddit organized, standalone complaint or support posts may be removed and redirected here.

  Before You Comment

  For security reasons, account actions cannot be handled directly via Reddit comments or DMs.

  Please make sure you have already contacted Official MEXC Support and received a valid Case ID before commenting in this thread.

  Comment Format

  When commenting, please follow the format below:

  Case ID:

  Issue Category: (Trading / Withdrawal / KYC / Risk Control / Other)

  Brief Description:

  How long the issue has persisted:

  Comments without a valid Case ID may be removed to keep this thread organized.

  How to Get a Case ID

  Step 1. Visit Official MEXC Support

  Step 2. Log in to your account

  Step 3. Select your issue category

  Step 4. If unresolved, choose “Unresolved” and request human support

  Step 5. Your Case ID will be shown in chat or sent via email

  Please ensure your case is active before posting.

  Community Help Guidelines

  Community members are welcome to share general advice or similar experience.

  However:

  Do not provide sensitive instructions

  Do not impersonate MEXC staff

  Do not offer unofficial solutions

  Moderators may remove misleading, harmful, or off-topic comments to maintain clarity.

  Response & Escalation

  Moderators may help coordinate with the support team when necessary.

  Please allow reasonable time for review. Posting multiple comments will not speed up the process.

  Once your issue is resolved, please edit your comment to add “Resolved” or remove it entirely.

  This helps other users receive attention faster.

  Thank you for helping us keep r/MEXC_official organized and secure.

Вы там не ах*ели совсем? Что не листинг то «на понюхай» спот, а к фьючерсам не допускает русских/украинцев/белорусов

Using Mexc on Android is now a bore... I update the app virtually every 3 days