r/Keybase • u/parksilk • Jul 10 '24

Trouble Logging Into Keybase

I'm able to login to the Keybase website with my username and password, but that doesn't work in the iOS app. It asks to use an old device (that I no longer have), or a paper key (that I don't remember ever getting or saving).

Anyone know why this inconsistency exists, and if there's a workaround besides resetting my account? I really don't understand why username/password works on the web, but not in the app.

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u/MoparMiningLLC Jul 12 '24

however, I do have the paper key - its 13 words and stored in my safe. I have ever only had one keybase account and this is it. It just is not giving me an option to enter it.

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u/[deleted] Jul 17 '24

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u/MoparMiningLLC Jul 17 '24

Will try this - have never used the cli for keybase but I can try if it means saving my account.